Zen Blinds Reviews 

Clear website, easy to measure and order, quality product and reasonable value

The blinds I ordered were made to measure and fitted perfect and the material is beautiful so happy with my blinds Ty zed blinds Sharon walker inverness

Prompt delivery and nice quality too. We had a slight issue with the spacing at the end of the rail. Hristo at Zen was most helpful and quick to resolve the issue. Would highly recommend and will use again. Sue.

Fantastic quality and quick delivery - would highly recommend!

Blind for office arrived well packed and fit perfectly into recess from measurements given ? Instructions came in box with fixings all good

AVOID. I placed 2 separate orders for 7 blinds (bay windows) as I’ve been renovating. BOTH times blinds were missing.
For the first order 1 blind was missing. I contacted Hristo & was given a partial credit for the missing blind & a replacement for a blind I measured in error. No problems here. I was happy to order again.
The 2nd order - 2 blinds were missing along with 7 pairs of brackets. I had to go back & forth with Hristo who said manufacturing logs & CCTV were checked. Everything was shipped. When I was having none of that, he asked me to weigh the blinds that were delivered can you believe?! Why wouldn’t you take my word for it as a customer? Who in their right mind wants partially covered bay windows? I promptly refused as that’s highly outrageous & inappropriate. Surely you know the weight of your blinds? The FedEx shipment was 2.5kgs. 7 large metal blinds with metal brackets will be heavier than that! I was also informed by Hristo re the missing brackets that “brackets are not required to be supplied. When we provide them, it is done entirely as a discretionary customer-service courtesy.” How are you expecting buyers to immediately put up their blinds?! (If they are fully delivered!) I had to ask if he was serious about retaining custom, reputation & get somewhat aggressive in tone. He then finally after approx 7 emails agreed to send the 2 missing blinds (which weighed 2.4kgs) & 7 pairs of brackets. The blinds turned up. However, only 1 pair of brackets did. I had to find my own brackets at my own cost so my windows could be fully covered ASAP. Hristo still hasn’t responded to my email enquiring where the missing brackets are (sent 23/12/25)
Also to note, their products are manufactured & shipped from Bulgaria whereas their site says they are manufactured & shipped in the UK.
I will not be using this company again & it’s a shame as the blinds are good quality & the shipping quick. However, the poor & outrageous customer service & missing blinds x2 is enough for me to take my business elsewhere. I’d advise you to do the same.

Samples were delayed in post due to Christmas emailed co and they arranged another set registered post . Then both packages arrived together . Great customer service . Quick response to emails . Great blinds arrived before Christmas

This is my second Review for Zen but I feel entitled as I've bought on 2 separate occasions.
Brilliant product and absolutely tip top customer service.
Thank you.

The blinds made walking into the kitchen a whole new experience ,I can't believe the difference and how welcoming the rust brick colour makes you feel .The total package from start to finish ,Amazing .

Great quality, nice colour and much better than expected

Delivery time was quite long , didn’t do the wider slats . But the ones received were nicely made and loved the colour
I would like to add this Zen contacted me and apologised for the delay and compensated me so I have changed to 5 stars

Very easy to order, any questions I emailed where answered promptly.
My blinds came 1st and the pole came separately.
The pole was damaged during delivery. When I contacted Zen, they were very helpful and resent it making sure that it was secure in the box and well sealed.

Hi I am over the moon with my new blinds and very impressed with the quality and service would recommend to anyone

excellent company. Swift delivery of sample that I requested

I loved the option of sending free samples at home. You can order a few options and see the material and quality in real life. Order arrived super quick and we were able to purchase our blinds within a few days thanks to that!! Overall amazing customer experience end to end!

I had never purchased vertical blinds before and was hesitant to purchase online without knowing the company. I should not have worried. Ordering was easy, expressing full details, excellent follow ups allowed me to prepare for the delivery. I was delighted when the blinds arrived, followed the fitting instructions on the website, and they are delightful. Have now placed a further order to complete the set. Would not hesitate to recommend.

Excellent customer service and great value blinds.
Far superior to my previous blinds and a third of the price.
Would recommend to anyone thinking of purchasing blinds.

Very reliable company good delivery blinds are good everything A1

Good price of the product. Good quality and fast delivery.