ziipbeauty.com Reviews 

I no longer have sinus issues which have been chronic my whole life. I didn’t even realize how much inflammation I have in my face until my 2-3 rd use and was able to breathe

This is so much more than a beauty product but also that’s an amazing part as well!! I recommend this product to so many people would love to be an affiliate

The Ziip came quickly after ordering and was packaged well. The three samples are a great size to try out the products. I have now been using the Ziip for two weeks about 4 days a week and notice instant results of lifting and tightening. I am excited to continue using and seeing my skin transformation.

Update:
I am updating my previous review to reflect the outstanding support received from CurrentBody's Reviews Team.
​After sharing my experience, the team reached out promptly and authorized an out-of-warranty replacement for my ZIIP Halo as a gesture of goodwill. I have just received the new device and I am very pleased to notice that CurrentBody has even improved the design and packaging—the USB charging port cover is now integrated, which keeps it well-protected from moisture and gel!
​While the initial situation was frustrating, CurrentBody proved to truly care about customer satisfaction and standing behind their products. Thank you for turning a bad experience into a very positive one.

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Although I appreciate the results I’ve seen on my face after using the ZIIP Halo for two years, I have to agree with a review regarding the product’s short lifespan. I purchased the device in 2024, and after about a year of use, it would no longer sync with the app, would turn off on its own, or wouldn’t turn on at all. I reached out to customer service, and since it was still under warranty, they kindly sent me a replacement ZIIP.
Unfortunately, after a year, the second device also started malfunctioning—it wouldn’t sync with the app and delivered painful electric shocks that caused me severe pain in my cheekbone.
That’s why I contacted customer service for advice on what to do.
They simply replied that they couldn’t do anything because the warranty was valid from the date of the first purchase, and therefore mine had already expired.
I understand that there’s a validity period for a warranty, but it’s not normal for two devices to malfunction after about a year, especially for a product that’s supposed to be high-end.
I asked if they offered a repair service or at least a discount so I could buy another one at a reduced price, but they told me the maximum discount they could offer was 10%. After having two defective devices, I don’t think I’ll risk buying a third one at nearly full price, with the risk that it will stop working again after a year.
I’m disappointed because, as I said, the results are good, but for a high-end product, I certainly expect it to last longer than a year.

1-star

Placed an order on 23 July 2026 for EUR 500.46 (ZIIP HALO + accessories) with express shipping. Paid via PayPal.

19 days later, I have not received my order. Here is the exact timeline:

- 23 July: Order placed. Shipping confirmation received same day with DHL Express tracking.
- 23 July - 10 August: Tracking shows ZERO physical movement. Only "shipment information received" in Rotterdam. No pickup, no transit, no delivery.
- 3 August: Called DHL Express. They confirmed the package was INTERCEPTED at Eindhoven facility due to "insufficient consignee data provided by the shipper" (ZIIP).
- 6 August: Called DHL Express Germany. Confirmed the package NEVER left the Netherlands and NEVER arrived in Germany.
- 11 August: Called DHL Express Netherlands. They confirmed the hold is because ZIIP failed to provide DHL with the required name of a responsible person for the shipment. DHL has been emailing ZIIP requesting this basic information for days, and ZIIP has NOT RESPONDED to their own logistics partner.
- Meanwhile, ZIIP Customer Care sent multiple generic emails (4 different agents over several days) claiming they were "actively following up with the courier." They never provided any concrete action.
- 7 August: ZIIP promised in writing to send a replacement on 10 August via express if the original was not resolved. That day passed. No replacement, no tracking, no follow-up.

This is not a courier issue. This is seller negligence. ZIIP failed to provide basic shipping data to DHL, ignored DHL's repeated requests, ignored their own written commitment to me, and left a EUR 500 order in limbo for 19 days.

I have escalated this to PayPal Buyer Protection.

I would not recommend ordering directly from ZIIP. Their logistics process and customer service are not equipped to handle international shipping properly.

Silvia S.

Great service. Received my item 2 days after ordering. Great communication when I had an issue and throughout the delivery timeline. Super quick response from the team. Really looking forward to using the product and seeing the results.

I am extremely disappointed with my experience with ZIIP. I purchased my first ZIIP device, and just over a year later the probes started falling off. Since it was considered under warranty at the time, I contacted customer service and was instructed to return it. I followed their instructions, returned the device, and was sent a replacement.

Unfortunately, the replacement device also failed just a few months after I received it — this time, it stopped charging. When I contacted ZIIP, I was told that the warranty only applied to my original device and did not restart when I received the replacement. That makes no sense to me. A replacement device is a brand-new unit, and the warranty clock should reasonably begin when that replacement is received.

Having two ZIIP devices fail in just over a year each is extremely disappointing, especially for a premium-priced product. I expected better reliability and customer support from a company selling a high-end skincare device.

I would strongly encourage anyone considering a ZIIP to think carefully about the product’s longevity and the company’s warranty policy. Furthermore, I was surprised and also disappointed that it took me multiple emails with the same customer service rep to even get an answer. I had to prompt the emails over several weeks just to get a reply. And after posting this review, Ziip reached out to me and offered me 10% off to replace my faulty products. That just added salt to the wound. Why would I want to buy another device when I’ve already bought two and neither of them even lasted one year. So as a follow up, be sure to note that they did not make things right even after Ziip read this review. They obviously know they are making faulty products if they don’t even last a year, so I’m not sure why they are digging their heels in the sand about a warranty, especially when it should’ve been restarted once the replacement was sent.

ZIIP HALO is honestly one of the best-kept secrets in skincare. I noticed a significant improvement in the quality of my skin almost from the very first treatments. With consistent use, my skin looks firmer, smoother, more youthful, and visibly lifted—especially around my eyes and mouth.
I especially love the treatments in the ZIIP app, including The Lift. The combination of microcurrent and nanocurrent really makes a difference. You do have to be consistent, but the results are absolutely worth it. In my opinion, this is the best at-home facial device on the market, and I’m surprised more people don’t know about it.
Their customer service is also exceptional. When a small part of my device came loose months after purchasing it, I contacted them and they replaced the entire device at no cost. That level of service is rare.
I couldn’t recommend ZIIP more. Amazing technology, visible results, and outstanding customer care. Truly a hidden gem.

J’utilise le Ziip depuis une semaine seulement mais déjà je vois une amélioration du teint, plus éclatant. L’application avec les différentes routines sont motivantes. J’espère voir une différence sur les rides plus profondes, à long terme. Catherine.

I love the product… after ordering it comes quickly thanks so much

First the product ships to fast and appreciate the email updates on the order. I was pleasently suprised to see the new device now comes with 3 conducting gels to try. And I can't decide which one I like best. They all feel so good. And the port cover is a great addition. I also love the videos and tutorials on the app. They are so easy to follow along.

I'm using my new device 3x's a week and noticing plumper and brighter skin at 42yrs old.

Absolutely obsessed with his product! I’ve had compliments on my face after using it for two weeks I use it regularly… have tried many of the different programs and absolutely love it. So glad I invested in myself. After many of different product researches I have landed on this one and I’m really glad I did.

This is the absolute worst company I have ever order from. I tried to return zip halo, it’s been less then 30 days and not opened. They tell me through a pic Its been opened and refuse to take it back even when its never been opened. Customer service is a joke. Please do not order from them. Find a more reputable company that actually backs up their policy’s.

I've had my Ziip Halo for a year and, unfortunately, the casing had started to peel away. As it was still under warranty, the customer service team said I could return it for a replacement. The minute I dropped off the return at the PO, I had a message to say my new one was being sent out, delivery within 2 days via FedEx. Pretty impressive. And yes, I love the device.

I think overall it's a good company but the newest product is already messing up again. It lifts at the edges and is coming apart. It looks burnt.

This is my third ZIIP device. The new ZIIP halo 2.0 is incredible and I’m seeing results quicker. I think the changes made with the new device is noticeably better. I loved the two I had before but it just keeps getting batter. I have referred clients to purchase the ZIIP because I am so impressed with the results.

Ho avuto necessità di contattare il servizio clienti e ho avuto risposte precise e puntuali. Ringrazio per il supporto e per aver risolto ogni mio problema . Ottima esperienza

Such a clever invention. Syncing the treatments with your phone so that you can experience all the benefits that this device offers, makes owning this so much easier. I don't even have to think about how to use this, she literally does it for you in the videos she provides. So happy with this purchase. I'm already seeing results after one week of use. Worth the expense for sure!

UPDATE: ZIIP’s "reviews team" reached out following my initial post, but their response only confirmed their lack of appreciation for loyal customers.

They reiterated that they cannot replace the unit and offered only a basic 10% discount code. To put this in perspective: 10% codes are freely available from countless influencers at any time, and ZIIP regularly runs public sales offering 15% to 30%+ off to first-time buyers.

Offering a long-term customer—who regularly buys their expensive gels—less of a discount than a standard seasonal sale after two consecutive hardware failures is completely insincere. The peeling metal remains an active skin irritation hazard when passing electrical current into the face. Asking a customer to effectively repurchase a luxury tool at full price after repeated defects is unacceptable. I will be taking my business to a competing brand.

ORIGINAL REVIEW:
I purchased a ZIIP device and have been a loyal customer, regularly buying their expensive conductive gel products to use with it.

This is actually my second device with hardware defects. My original unit had to be replaced by the company after black dots appeared on the metallic plates. Now, the replacement device they sent me is failing as well—the metallic coating on the treatment plates is actively cracking and flaking off near the rim.

Because this device delivers electrical microcurrent/nanocurrent directly to the face via conductive gel, flaking metal creates a genuine skin irritation and safety risk.

Despite having two separate devices suffer material defects, customer support refused to provide a proper resolution because the replacement device falls outside the original purchase's 2-year warranty window. To make matters worse, after back-and-forth emails, their "goodwill" offer was a basic 10% discount code. When I asked how to use it on the European store, I received a robotic reply that didn't even contain the code!

Don’t really like their gel and their customer service is terrible.. they fail to answer the most simple question.. not helpful enough in finding solutions