ziipbeauty.com Reviews 

Um an die Gebrauchsanweisung zu kommen, muss das Paket geöffnet werden.
Darin steht man soll es nicht anwenden, wenn man ein implantiertes Metall in sich trägt, was bei mir im Gesicht der Fall ist.
Man will es jedoch nicht zurücknehmen, da die Verpackung geöffnet wurde! Das Gerät ist unbenutzt.
Soll ich das Teil für 360€ jetzt rumliegen lassen? Übergebe die Sache meinem Anwalt

Fast shipping and I really like the Ziip and App.

It looks and feels great, but I don’t see a difference in my face so far, but I still have hope 😀

I am absolutely shocked and deeply disappointed by this brand. I trusted ZIIP because it’s advertised by celebs like Margot Robbie and Jennifer Aniston, but their service is an absolute joke. I paid $428 for a ZIIP HALO (Order #124038-Z), but the box arrived at my forwarder's warehouse completely EMPTY—containing ONLY TWO GELS and the device itself was missing!
My shipping forwarder (Shipper) filmed an official, continuous video of the factory-sealed box being opened for the very first time. The video clearly shows that the device was NEVER packed by ZIIP.
After checking the contents and capturing the empty box on camera, the forwarder naturally put their own label/tape on it to process the shipment. Now, ZIIP customer support (Elin) is using this forwarder’s label as a pathetic excuse! They refuse to look at the video proof and tell me to "deal with the forwarder" just because their sticker is on the box. Where is the logic?! The forwarder put their label AFTER filming the empty box that ZIIP sent!
ZIIP refuses to show their own warehouse packing CCTV footage because they know they failed. Zero customer orientation. Instead of apologizing and solving their internal warehouse theft, they blame the customer and the forwarder. They reply once in 100 years and provide nothing but text templates. Disgusting behavior for a luxury brand. I am filing a bank fraud chargeback today. Do not buy from them!

UPD: WARNING! They write fairy tales here promising that someone will contact you and solve the problem, but in reality, nobody ever reached out. A manager named Mani promised to personally handle my case, but instead, I just received another generic, automated template response completely ignoring the facts.
If you live in another country and cannot personally come to their office, DO NOT order from this website. They are likely using the fact that international customers are far away to avoid accountability and steal their money. Complete lack of customer care and zero professionalism!

This was my second device replacement. Each time, customer service was slow, repetitive and evasive.

Quick delivery and listens and solves customers problem.

Unfortunately received a faulty device and since April I have been trying to get the issue resolved. Customer care woefully slow in responding to emails and when they do its a different person each time who appears to have no clue what they are responding to. An expensive lesson to learn but regardless of whether or not, had I received a fully functional device, the ZIIP works I wouldn't go near another one with a 10 foot pole due to the shocking customer care

Update: so despite the gracious appearing offer to “reach out personally” that I received in response to my review, a week later and I’m still dealing with the same rotation of advisors who very clearly don’t communicate with each other - adds insult to injury in fairness

No response from customer service for a long time I have to send multiple messages, device was faulty, I was offered a refund. While waiting for refund I bought a new device, then a replacement device showed up which they won't refund. So I have 1 new device and 1 unopened replacement device which they wont refund

Love ziip! I’ve been a long time user since GX and now halo. Nothing like nanocurrent. Turning 50 and I’m sure it’s my ziip that’s helped more than any other tool
Great customer service and support

Fabulous product, easy to use app and exceptional customer service. ZIIP really stands behind their product. I’m impressed!

Fantastic customer service! Amazing merchandise. Very happy with the results.

Great product and easy purchase! I brought the ZIIP HALO over a year ago and it still works great. Nanocurrent makes a huge difference, in addition to microcurrent. App is easy to use. Came back to get more gels.

Das bringt gar nichts und es wird euch nur das Geld aus der Tasche gezogen. Ich habe es seit über einem Jahr und der Effekt ist gleich null. Keine Kaufempfehlung!

This is my second ZIIP - I love it that much!!! My skin looks so much firmer and my skin is glowing after just a few days of using it again. I am obsessed!

Updated as they reached out off the back of my review and sorted my return and I now have my refund.

Not impressed with their customer service so far. I’ve been trying to return my ZIIP halo for the past 10 days, my original request to return has been cancelled without any explanation, and my emails to their support address are going unanswered. I’ve provided all photos of proof that the item hasn’t been opened. Very frustrating.

Im not sure if the device really works. Its been 3 weeks of consistent use and I have not noticed any changes to my baggy eyes, or seen ant changes to my puffy face.

I'd like to leave a review for Aaleyah, who provided professional online service today. I had trouble with my ZIIP HALO device lately, which was a shame because I had been getting good results with it on my skin. Aaleyah replied to my emails patiently and rapidly, and helped me sort the problem out. I'm glad that ZIIP HALO has such a nice staff member!

I love it. Easy to follow tutorials. I look forward to my ziip time everyday.

I am so in love with my ZIIP Halo and the changes it has made to my skin.
When I had a problem with my ZIIP Halo not synching anymore I reached out for help, I could not praise you guys more for helping me and also returning some items that were sent back in the return to me. Mikayla was AMAZING! So kind, and over the top in assisting me!

So far extremely disappointing. Order nearly a week overdue and despite trying to contact customer services, no real help offered. Was told the item would be delivered on 15th when it was already 17th. Expensive item, expected more. Would like a full refund.