Im sure the company is great under regular terms and circumstances but when it comes to communication to resolve an issue they're completely unresponsive. I tried contacting them via email, instagram,... Toon meer
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Lees wat reviewers zeggen
Had never ordered from Zinga before but found them when they were stocking Loki Funko Pops. Couldn’t be more happy, orders took a little longer than expected due to preorder dates changing but custom... Toon meer
I was delighted to find Zinga Entertainment had some stock of the Pokémon Celebrations tins (very hard to find) and being able to choose the Pokémon region was excellent - other sellers just offere... Toon meer
This was my first(of many) purchases. I didn't know Zinga existed until my Shop app shared it with me. So happy!! Reasonable prices and the items despite being 2nd Class Royal Mail arrived very quick... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop all the latest releases from Funko, Pokemon TCG, Loungefly and Magic the Gathering. You'll find the best Pop! Vinyl prices starting at £9.95 with safe & secure packaging!
Contactgegevens
Unit 2, CH41 1FL, Merseyside, Verenigd Koninkrijk
- support@zingaentertainment.com
- zingaentertainment.com
3,9
Goed
261 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Is this company legitimate or a scam
Is this company real ? I placed an order sent an email to find out when it will be dispatched and haven’t heard anything back
26 oktober 2022
Review zonder uitnodiging
Antwoord van Zinga Entertainment
Hey Gary,
Our apologies for the delay in getting back to your email. We typically expect to respond to customers within 24 hours of emailing but occassionally if we have a high volume of emails it may take us a little longer to reply. We did get back to your email within 26 hours.
The item you pre-ordered has an expected release date of Mid November 2022. We do not have an exact release date right now, but we will send you an order dispatched email once your order has been shipped. If there are any delays to this item we will be sure to let you know via email.
Feel free to reply to our email if you have any questions and I will get back to you as soon as possible.
Thanks!
I got my order
I have recived my order from Zinga and everything was fine my order was in good shape (not broken). Next time when i order from here im just going to wait before writing a bad review. Sorry for any of the trouble i caused for you staff. And thank you for replying back to me straight away.
1 september 2022
Antwoord van Zinga Entertainment
Hi Ellie,
This order was shipped on Thursday 25th August 2022. You would have received an order confirmation email upon purchase of this order, followed by an order dispatched email on the 25th with your tracking information attached. If you did not receive these emails please check your spam/junk folders.
Royal Mail standard delivery aims to deliver within 3-5 working days and standard tracking will only update once Royal Mail have made an attempt to deliver your parcel.
With standard deliver Royal Mail would aim to deliver your parcel by September 1st. However, you may have heard about the ongoing Royal Mail strikes at the moment that took place on Friday 26th and Wednesday 31st. On top of this, we had a national bank holiday on Monday 29th. Keeping this in mind, I would anticipate your parcel being delayed by another 3 working days (Tuesday 6th September).
Our most sincere apologies for the delay to your order arriving, we hope you can understand that these Royal Mail strikes are completely out of our control and we are continuing to ship orders out the same day you place your order.
If you still have not received your parcel by early next week please reply to our email.
I hope this helps and possibly changes your opinion about us.
Reach out if there is anything else I could do to help.
Thanks!
Great place for Pops!
Everything came immaculately packaged and just as described on the site!
Great place to shop for pops!
19 juni 2022
Bought for my grandson's birthday
Bought for my grandson's birthday. He loved it. It arrived promptly too.
18 juni 2022
They did exactly what they said they'd…
They did exactly what they said they'd do, you can't ask for more nowadays.
15 juni 2022
The item was fine
The item was fine, unfortunately the delivery of the item was poor which is unusual as it was delivered by Royal Mail. It was recorded as being delivered! On the 1st June to either the delivery address, a neighbour (no house number recorded) or a safe place (which there is not one). So I went onto the Royal Mail tracker and it just said delivered so I went to the sorting office to ask for more information all they could tell me was that it was scanned outside the door. So I still had no idea where it was (if anywhere). It was only by chance that another neighbour located the parcel in the home of an elderly neighbour.
7 juni 2022
Excellent website,great price
Excellent website,great price, and great delivery and choice,and it’s always nice to have a sale page Excellent.
4 mei 2022
They are good and quick but may not arrive 10/10 quality
Quick delivery although it was quickly delivered to the wrong address also the funko pops I ordered once I finally got my hands on them were slightly damaged/squeezed due to tight packing I guess.
17 april 2022
Antwoord van Zinga Entertainment
Hi,
Thank you for your feedback. We discovered an issue a few weeks ago that the shipping software we use to fulfil orders had an update and began “autocorrecting” shipping address if the software could not precisely verify the location of the address, by changing some details from the original address provided.
Since discovering this we have now disabled auto correct on shipping addresses. So now, the address you provide at checkout is the exact address we will ship your order to.
Regarding the damage caused to a few of your items, we apologise. We try our best protect our orders from being damaged in transit as we know how important box condition can be to collectors, so if you submit a message through our contact form here:
https://zingaentertainment.com/pages/contact-us
and attach some images of the damaged caused in transit we would be happy to offer a free return for replacements or partial refund if preferred.
Thanks for taking the time to help us improve!
Best Regards
Quick and easy!
I ordered a funko pop from Zinga the day that I was notified that it was back in stock. It came within, the minimum, of 3 working days. With a registered account and card, which takes minutes to setup, it was a breeze to order.
After this excellent service, I immediately pre-ordered some new Pops for my collection as I am confident they will provide another order with quick and easy service.
5 april 2022
Amazing service
Amazing service.
All my orders have been in pristine condition and their customer service has always been excellent when I have any questions. Excellent company, where I buy all my common pops.
4 april 2022
Great service 👍
Once again, great service. The pops were well packaged and arrived withing 2 days of ordering.
My youtube videos can back this up 100%👍
16 maart 2022
Zinga entertainment
The pop vinyl figure I ordered was as described and in great condition. I would highly recommend zinga entertainment to anyone
4 maart 2022
Ordered in Oct saying it was in stock
Ordered in Oct saying it was in stock, it got delivered in late Feb, fair play they sent order updated emails, but this was meant to be a Christmas present, maybe wait another 10months before I give it them
3 maart 2022
Antwoord van Zinga Entertainment
Hi Mia,
Apologies for the delay to this order. Unfortunately, Funko has had extreme production and shipping delays this past year, and this has made It very difficult for them to ship us our products on time. That being said, our fulfilment times were not facing any delays and we did ship this order the same day they arrived in stock.
This item was listed as a pre-order item at the time of your purchase and the release dates were stated as estimates. We try our best to keep customers informed when items are delayed by the manufacturer and we are always happy to cancel orders if an item doesn’t arrive within the original release date expected.
We hope this changes your opinions about us.
All the best
Good Value Great Service
Zings provide the goods I required at a good price and it was delivered really quickly. No complaints
2 maart 2022
10/10.. what else can I say...
I first used Zinga to pre-order a pop vinyl I couldn’t find anywhere else. As I had never heard of them I decided to just go for it and if it doesn’t work out it doesn’t work out. However.. Zinga not only delivered on my pre-order but they actually packaged the POP correctly... which so many “big” POP companies don’t do. The pop I ordered was the queen greatest hits and it arrived perfectly. Since then I’ve not recommended Zinga enough to my friends and I’ve also put more pre-orders in myself. So thank you to the team at Zinga.
18 februari 2022
Review zonder uitnodiging
First time using this company,prompt…
First time using this company,prompt service fast delivery and good quality goods and a good price paid.I ordered funko pop football Liverpool manager
4 februari 2022
At 1st when it arrived i wasn't sure…
At 1st when it arrived i wasn't sure what i'd ordered that was this size, when i opened it up RESULT i love it. Now to find somewhere to put it. Well packaged all corners still look like corners.Thank you, well worth the wait.
4 februari 2022
Pokemon Celebrations tin + extras
Received Pokemon Celebrations tin, blister pack and 3 of 4 booster pack. 1 booster was refunded as reported damaged. All excellent and pulled Alt art from blister booster as a bonus!
3 februari 2022
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