Im sure the company is great under regular terms and circumstances but when it comes to communication to resolve an issue they're completely unresponsive. I tried contacting them via email, instagram,... Toon meer
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Lees wat reviewers zeggen
Had never ordered from Zinga before but found them when they were stocking Loki Funko Pops. Couldn’t be more happy, orders took a little longer than expected due to preorder dates changing but custom... Toon meer
I was delighted to find Zinga Entertainment had some stock of the Pokémon Celebrations tins (very hard to find) and being able to choose the Pokémon region was excellent - other sellers just offere... Toon meer
This was my first(of many) purchases. I didn't know Zinga existed until my Shop app shared it with me. So happy!! Reasonable prices and the items despite being 2nd Class Royal Mail arrived very quick... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop all the latest releases from Funko, Pokemon TCG, Loungefly and Magic the Gathering. You'll find the best Pop! Vinyl prices starting at £9.95 with safe & secure packaging!
Contactgegevens
Unit 2, CH41 1FL, Merseyside, Verenigd Koninkrijk
- support@zingaentertainment.com
- zingaentertainment.com
3,9
Goed
261 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great customer service
Great customer service, quick response and partial refund given.
Thank you.
30 december 2022
Review zonder uitnodiging
After a rubbish experience with a…
After a rubbish experience with a different company i found my sons much longed for Yunglud pop vinyl with Zinga and they were brilliant! Easy website to use, good communication, and quick delivery. Couldnt be happier so thank you!
30 december 2022
Fantastic!! Better than some “Brand” name websites
Not yet used their pre-order service but E xtremely easy purchase and speedy delivery on items in stock. Highly recommend and will definitely be using again.
4 januari 2023
Great customer service
Good customer service, needed to cancel a order I made by mistake, more than happy to help. Even replied to my email at 9pm.
27 december 2022
Review zonder uitnodiging
never received
I've never received my order and they don't respond to my emails.
22 december 2022
Review zonder uitnodiging
Antwoord van Zinga Entertainment
Hi Jade,
Apologies for the delay in getting back to you, due to Royal Mail strikes we have been experiencing an extreme volume of emails over the past few weeks which has impacted our response times, thanks for bearing with us.
We have now caught up with all emails & messages so if you still haven't received a response could you please send your message again to support@zingaentertainment.com and I will be sure to get back to you right away to ensure any issues can be resolved as soon as possible.
Thank you
Never again.
Ordered 3 July for my son's birthday and still waiting for it on 14 December despite numerous reassurances. Never again.
2 juli 2022
Antwoord van Zinga Entertainment
Hi Paul,
Our sincere apologies for the delay to your order. Although this was a pre-order item was not expected to ship right away we apologise for the delays this item faced due to production delays from Funko (the manufacturer).
I can confirm that your order was dispatched on November 24th, however due to recent Royal Mail strikes on top of most businesses having increased volumes of mail over the Black Friday weekend this created an extreme backlog at Royal Mail which caused severe delays to standard 2nd class parcels. I can see now that your parcel was delivered on Dec 19th so I hope your items arrived safely.
If these items are no longer needed due to a missed birthday we would be happy to offer a free return, just let us know via email.
Thank you
Birthday present 6 weeks late
Ordered x2 items as a birthday present.
Package finally arrived 6 weeks later than anticipated.
4 december 2022
Antwoord van Zinga Entertainment
Hi,
Sorry to hear about the delays you've faced with this order. This item was a pre-order that was not expected to dispatch right away. Currently there are no delays to our fulfilment times as in stock orders are shipped the same day up to 3pm and pre-orders are shipped the same day we receive stock.
Our apologies we couldn't get this order to you in time for a Birthday. If these items are no longer needed you can send us an email to arrange a return.
Thanks
Scammers!
I ordered Oasis Funko Pops on Sept 15 and Zinga took the cash immediately from my bank. I have heard nothing since and have had no reply from my emails to them requesting a refund.
Avoid this company at all costs! Scam, is the only word that springs to mind. How can these people be allowed to operate??,
15 september 2022
Review zonder uitnodiging
Antwoord van Zinga Entertainment
Hi Lynne,
Sorry to hear about the issues faced with your order. The item you purchased was a pre-order with an expected release date of Late November 2022. As we are still in November no delay emails would have been sent out until the last day of the month.
We try our best to make this clear to customers by renaming the buy button to ‘pre-order’ and highlighting the estimated release date in red on the product page, along with notices when the product is added to cart. Our apologies for any misunderstanding here.
You sent us an email requesting to cancel this order earlier today and we were happy to assist, replying to your email and issuing a full refund the same day you contacted us.
Apologies we weren’t able to get this order to you sooner.
Thanks
Good Company
Paid for Oasis funko pops in July and for various reasons Zinga couldn’t deliver my order. However i was kept informed during this period and when i asked for order to be cancelled, the refund was made with 2 days. These things happen but the customer service was on point and good. I will definitely use Zinga in the future you can tell they have a customer focused culture.
23 november 2022
Review zonder uitnodiging
Ho ordinato a luglio in pre-order
Ho ordinato a luglio in pre-order 2 funko, con spedizione prevista a settembre. Visto che non ricevevo alcuna notizia ho scritto io, ad ottobre, e mi rispondono che partirà per la metà del mese. A fine ottobre ancora nessuna notizia; riscrivo e mi rispondono che “forse” partiranno per fine dicembre. Problemi con i fornitori possono esserci, ma perchè non informare preventivamente i clienti? Infine non propongono mai il rimborso/recesso
24 oktober 2022
Review zonder uitnodiging
Antwoord van Zinga Entertainment
Hi Fabio,
Sorry to hear about the issues faced with your order. Looking at our email history we were under the impression that you were happy to keep this order in place as no request to cancel this order had been made after we informed you that there would be a delay in our stock arriving.
Please send us an email at support@zingaentertainment.com and I will make sure any issues get resolved for you.
Thanks
Garbage company
Garbage company. Don't answer any emails. Ordered 2 pokemkn boxes. No sign of them, just taken my money and no product. Will be contacting trading standards unless my order is fulfilled and a good explanation given
19 november 2022
Review zonder uitnodiging
Antwoord van Zinga Entertainment
Hi Karl,
Our apologies for the issues faced with this order. Unfortunately, we had troubles receiving new stock for Pokemon TCG products between Late September and Late October 2022 which resulted in delays to our stock arriving.
The good news is, we received our stock for your order earlier this week and your order has now been dispatched. We also included an additional free gift to hopefully make up for the inconvenience this delay has caused.
The troubles we faced with Pokemon TCG products within this timeframe have now been resolved and new stock will continue to arrive on the exact release dates set by the manufacturer going forward.
Hopefully our response to the difficulties faced with your order has changed your opinion about us, if you have any further issues please let us know.
Thanks
I don't normally write reviews but on…
I don't normally write reviews but on this occasion only fair to warn people.
I placed an order 08/08/2022 for a pre order item to be delivered from 14/10/2022 I hadn't heard anything after this to which they replied they had dome delays but should be with me if I wait a further week. This then passed I waited 2 weeks still no update then I sent another email to chase they then informed me that orders were unable to be filled as they had to renegotiate contracts with their suppliers. They then said I had to wait further now more than 3 months after placing the order they have cancelled it.
Suffice to say will not be ordering again from the company as communication and updates were not provided
10 november 2022
Review zonder uitnodiging
Antwoord van Zinga Entertainment
Hi Michael,
Our apologies for the issues faced with this order. Unfortunately, we had troubles receiving new stock for Pokemon TCG products between Late September and Late October 2022 which resulted in delays/cancellations for some products.
The troubles we faced with Pokemon TCG products within this timeframe have now been resolved and new releases will continue to arrive on the exact release dates set by the manufacturer going forward.
Our sincere apologies we failed to deliver the service customers expect from us in this instance.
Always have a good experience with…
Always have a good experience with Zinga Entertainment. Quick delivery and good customer service when you need it
31 oktober 2022
Trusted company
I pre-ordered a big set of funko's for my daughter's birthday. They arrived in good time and well packaged. I did contact Zinga about the pre-order and I received a reply the same day.
Would use again.
3 november 2022
Review zonder uitnodiging
Excellent service
Product arrived on time,packaged extremely safely and with no problems.highly recommend zinga
2 november 2022
Items in stock at a fabulous price and…
Items in stock at a fabulous price and delivery was exceptional quick
6 oktober 2022
Great condition package arrived in time
Package arrived within estimated time and products came in perfect condition
27 oktober 2022
👍🏻👍🏻👍🏻
Order received. Customer support was very helpful after I needed to change my order.
Thanks Zinga!
31 oktober 2022
Antwoord van Zinga Entertainment
Hey,
Our apologies for the delay in your order arriving. Unfortunately, due to ongoing Royal Mail strikes at the moment the delivery times we typically expect for our parcels has been impacted.
Your parcel was shipped on Monday October 24th however Royal Mail were on strike the next day so your parcel wouldn’t have moved from our local delivery office until Wednesday.
I see from the tracking details that your parcel has now been delivered on November 1st and only missed our expected delivery time of 3-5 days by 2 days.
I hope your item arrived safely, let us know if you had any issues.
Apologies for the slight delay
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