Very unhappy with assistance. Multiple emails, long wait time for customer service on phone calls. Need to update my personal information and was told my personal email is not good enough and I need t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Zip is very helpful for myself When I have an unexpected bill or need to purchase something and I am short of cash at that time ,I know that I have my zip account I can rely on
Bedrijf heeft geantwoord
Very understanding and patience when you are in finance trubble there always there to help solve the issue great to deal with very happy to do business with cheers
Bedrijf heeft geantwoord
I love having Zip on hand for those unexpected emergencies Simple to use repayments easy You are rewarded with increases for good conduct which is fair enough All about trust and reliability... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in Australia in 2013, Zip is a homegrown financial services company, helping people manage real life with smarter, more flexible ways to pay, borrow and plan. We believe money should help people move forward, not hold them back. Through a growing range of products - including Zip Pay, Zip Plus, Zip Money, Zip Personal Loan and ZMobile - Zip gives Australians more choice and control over their everyday finances. Whether it's managing day-to-day expenses, funding life's bigger moments or staying connected, Zip helps people stay in control today and move towards tomorrow. We're here to help Australians spend better, live lighter and unlock their financial potential.
Contactgegevens
Level 7/180 George St, 2000, Sydney, Australië
- 02 8294 2345
- hello@care.zip.co
- zippay.com.au
4,1
Goed
4K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful and efficient and always…
Very helpful and efficient and always improving!
21 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Stephanie,
We really appreciate the feedback! Efficiency is a top priority for us, and we’re glad to hear we’re hitting the mark.
Thanks for being part of the journey as we continue to grow! ✨
-Amirah
I’m very happy using Zip
I’m very happy using Zip, being on a pension things can get tight so it’s nice to know I have the availability of a little extra money where I need it. I like the app just the way it is, I can pay early, increase my payments and generally have had no problems with getting speedy replies to my messages. Thank you Zip Pay
21 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Carole,
Thank you for such a lovely review!
We are so pleased we can provide that extra bit of availability when you need it most. It's great to hear the app and our support team are working well for you.
Thank you for being such a valued customer 💜
Wishing you a wonderful week ahead!
-Amirah
I experienced a system update error…
I experienced a system update error that I couldn't recognize on my end. For instance, the value approved was displayed as $4,000, even though it was originally approved for $12,000. I found it difficult to get the necessary clarification or confirmation through emails. Therefore, I called Zipcare, and Amirah was able to resolve the issue within a few minutes. I have now accepted the contract.
14 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Rajkumar,
Thank you so much for sharing your feedback!
We are delighted to hear that Amirah resolved your issue so quickly. We truly appreciate your support, and I’ll be sure to pass your kind words along to her—she’ll be thrilled to hear them.
- Jessie Zip Customer Care Support
Simply the best out there
Simply the best out there, great service all round from Zip.
18 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Paul,
Thanks for taking the time to provide your 5 star review.
We take great pride in our service, and we’re so glad to hear the Zip team hit the mark for you.
We appreciate your ongoing support.
Jessie - Zip Customer Care Team
I dnt dislike Zip however
I dnt dislike Zip however, my problem is how "forever" they take to answer a call, which is "all the time" and, if you want to push a payment up, they claim you can tap into their payment section, scroll down n mk a change to the date but they don't and, its quite annoying because they wind up zapping a late fee on you! Thanks ZIP for your very low attendance in providing great customer service because it sucks!
12 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi there,
We are deeply sorry for the long wait times and the trouble with the app.
We understand how frustrating a late fee is when you've tried to move a payment.
Thank you for your feedback, as it gives us a chance to improve our service.
So I can look further into this, can you please provide your details in the form link below
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=4440042167311&tf_description=REF:382022
Once received, I will be able to securely access your account and correspond with you via email
-Joseph
M very glad but lots of time try to…
M very glad but lots of time try to upgrade limit can u do pls
13 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi there,
Thanks for your 5 star review.
We can review your enquiry request further, please fill out the form below
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I will be able to securely access your account and correspond with you via email.
Have a great day :)
-Joseph
Easily able to use the service
Easily able to use the service. And the rates are pretty damn good for the convenience. very flexible in how payments work.
12 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi there.
Thank you so much for your kind review.
We’re thrilled to hear that you found the service easy to use and that our payment flexibility hits the mark for you.
We aim to make things as convenient as possible, so it’s wonderful to know we’re succeeding.
We appreciate your support!
Jessie - Zip Customer Care Team
Easy app works for me I use it for…
Easy app works for me I use it for everything from shopping, and bigger purchases available for me as I don’t have a lot of money but this app makes it possible to buy stuff that I never could afford excellent app!
11 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Anthony,
Thank you so much for the 5-star review! We’re thrilled to hear that Zip makes it easier for you to manage everything, from everyday shopping to larger purchases. It’s great to know the app is helping you get the things you need. We appreciate the support 💜
-Amirah
I have had zip for years and it’s quick…
I have had zip for years and it’s quick easy simple. I love it
7 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Glenarvon,
We are pleased to hear about your experience while using ZIP for years.
Have a great day :)
-Joseph
Friendly efficient service Probkrm rectifier and my…
Friendly efficient service and my problem was promptly rectified .
5 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Mayanne,
Thank you for sharing your experience. We are delighted to hear that your customer care team was able to resolve your enquiry promptly.
Please reach out to us if you have any further enquiries.
Have a great day :)
-Joseph
Antwoord van Zip AU
Hi Jennifer,
Thanks for your lovely review :)
-Joseph
Best card ever
Zip card had been very very helpful , gives more takes very less . Thank you - regards - Shailendra Sharma
25 december 2025
Review zonder uitnodiging
Antwoord van Zip AU
Hi Shailendra,
Thank you so much for the kind words! We are so happy to hear that your Zip Visa card has been a helpful tool for you.
Thanks for being a valued customer 💜
-Amirah
Thank God for Zip Pay
Thank God for Zip Pay. It has helped me immensely with unexpected vet bills.
Thank you sooo much Zip Pay 🤩🤩🤩🤩
24 december 2025
Review zonder uitnodiging
Antwoord van Zip AU
Hi Margaret,
Thank you so much for the kind words! We’re just glad we could help you manage those vet bills when you needed it most.
Sending lots of love to you and your pet 🙏💜
-Amirah
since I been with you kind people I…
since I been with you kind people I never had any issues you are always on time with supportive payments are going great I’m very happy an I stay with yous for a very long time I’m so happy that when I shop I can’t always count on my zips thank you all judith
1 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Judith,
Thank you so much for the kind words!
We’re thrilled to hear that everything is going great and that you can always count on us. It’s customers like you who make what we do so rewarding.
Happy shopping!💜
-Amirah
Zip app
I am very happy with zip. Always made payments easy.
29 december 2025
Review zonder uitnodiging
Antwoord van Zip AU
Hi Raman,
Thank you so much for your kind words. So happy to hear this! We love making things easy for you.
Wishing you an amazing New Year’s celebration and a brilliant 2026!
-Amirah
Antwoord van Zip AU
Hi Susan,
Thank you so much for the 5-star review! :)
We’re delighted to hear that you're enjoying our efficient service.
We truly appreciate your support and the time you took to share your experience with us.
Jessie - Zip Customer Care Team
Overseas use is unreliable
I travelled from Australia to United States on Sat, 13th Dec 2025, and I paid a couple of small items, using Zipplus in the amount of $6.85 USD, without no issues. However, when I tried to use it in Nicaragua, the transaction was denied. I contacted Zipplus and they were not able to grant access to the card because they said I was in a risk country. Other credit or debit cards can be blocked, but once you explain the situation, the cards can be unblocked and you would be able to use it, unfortunately Zipplus doesn't have the technology to do so. I cannot even access the app. In my opinion this card charges a lot of monthly fee if you owe, even one cent in a month period, on top of that, it's a very unreliable card, so as soon as I return to Australia, I will cancel this hopeless card.
18 december 2025
Review zonder uitnodiging
Antwoord van Zip AU
Hi Carlos,
Thanks for taking the time to provide your feedback.
We are sincerely sorry for the frustration this has caused during your travels. We understand how stressful it is to have a transaction denied when you're away from home.
While we maintain strict security protocols for certain regions to protect our users, we hear your feedback regarding the lack of flexibility in unblocking access.
If you would like to follow up with us directly to discuss your feedback further, please feel free to complete the form below, and we can contact you directly via email:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360007286675&tf_description=REF:2044
Thank you,
Jessie - Zip Customer Care Team
Satisfactory outcome
After several attempts to contact a favourable outcome was achieved. Customer service representative was both understanding and was very helpful.
19 december 2025
Review zonder uitnodiging
Antwoord van Zip AU
Hi Cher,
Thank you for your kind words.
I'm sorry to hear that you've had to contact our team on several occasions but am glad to hear that we were able to find a resolution for you.
Have a great day!
- Olivia
Antwoord van Zip AU
Hi Janis,
Thank you so much! We’re thrilled to be 'the best' in your book! We're so glad you're finding the app easy to use, your feedback really means a lot to us.
Have a lovely weekend 😍
-Amirah
I love the length given for repayment a…
I love the length given for repayment a and the app is so easy to use and navigate.
18 december 2025
Review zonder uitnodiging
Antwoord van Zip AU
Hi Lina!
Easy to use + time to pay = the perfect combo! So glad you're enjoying the app experience. Thanks for the love!
Have a great weekend 💜
-Amirah
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