Very unhappy with assistance. Multiple emails, long wait time for customer service on phone calls. Need to update my personal information and was told my personal email is not good enough and I need t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Zip is very helpful for myself When I have an unexpected bill or need to purchase something and I am short of cash at that time ,I know that I have my zip account I can rely on
Bedrijf heeft geantwoord
Very understanding and patience when you are in finance trubble there always there to help solve the issue great to deal with very happy to do business with cheers
Bedrijf heeft geantwoord
I love having Zip on hand for those unexpected emergencies Simple to use repayments easy You are rewarded with increases for good conduct which is fair enough All about trust and reliability... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in Australia in 2013, Zip is a homegrown financial services company, helping people manage real life with smarter, more flexible ways to pay, borrow and plan. We believe money should help people move forward, not hold them back. Through a growing range of products - including Zip Pay, Zip Plus, Zip Money, Zip Personal Loan and ZMobile - Zip gives Australians more choice and control over their everyday finances. Whether it's managing day-to-day expenses, funding life's bigger moments or staying connected, Zip helps people stay in control today and move towards tomorrow. We're here to help Australians spend better, live lighter and unlock their financial potential.
Contactgegevens
Level 7/180 George St, 2000, Sydney, Australië
- 02 8294 2345
- hello@care.zip.co
- zippay.com.au
4,1
Goed
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rejected for no reason
Rejected for no reason. Outstanding credit report and no debt. It was instantaneous and likely AI. Extremely unfair and I will NOT be bothering again with this horrible company
6 maart 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Asher,
Thanks for taking the time to provide your feedback.
We’re sorry for the frustration this has caused. We understand it feels unfair, especially when you have a strong credit history.
Our decisions are never based on a single data point; we take a holistic view of every application. This includes factors like employment security, income level, current financial obligations, credit reporting history, and social verification. Because we consider how all these pieces fit together at this specific time, a rejection doesn't always reflect a poor credit score.
We apologise for any inconvenience this has caused. Thanks again for taking the time to provide your feedback.
-Jessie
Best app I've found and used so far to pay in payments
Best app I've found and used so far.. I use to this day With no issues and it is so helpful at the end of the month when I need groceries and I am broke before payday. Great customer service and easy to use software. Not to mention no interest, just one fee of less than $3 per purchase. You pay a small down payment I think ten percent then 3 small payments to pay off your purchase, or they now have the choice to pay 2 payments faster. They raise your purchasing power randomly and when you make 5 purchases in a row and pay them all off on time. No credit check or high score needed your approved as soon as you downloaded the application.They make it so easy to get refunded if needed, and did I mention no interest?! Got to have it!
4 januari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Bobbi,
Thank you for the amazing shout-out!
We're thrilled that the app has been so helpful and easy to use.
I'm really glad to hear that we've been able to help you out and make things a little bit easier during these tough times.
Thank you for sharing your experience and choosing Zip 💜
-Amirah
Love the flexible repayments that help…
Love the flexible repayments that help tide you over those difficult times and manage cashflow better
5 maart 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Shareen,
Thank you for the 5-stars!
It's great to hear that our repayment options are making life a little easier. I'm pleased to hear we can help you manage your finances and make it a seamless experience for you.
Thanks for choosing Zip 💜
-Amirah
Always prompt and efficient assistance
Always prompt and efficient assistance. Excellent service, I've always had a great experience using zip.
2 maart 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Grant,
Thanks for the lovely feedback. We’re glad you’ve received prompt and efficient help and that Zip has been a great experience for you.
We really appreciate your support.
Have a great day :)
-Joseph
Very happy with zip card
Very happy with zip card. When i need to pay something on line is there for me. I call is my go card. Thank you Zip.
1 maart 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Robert,
Thanks for providing your 5 star review!
It’s wonderful to know that Zip is providing the convenience and reliability you need for your online payments.
Thank you for choosing us and for your ongoing support!
-Jessie
Antwoord van Zip AU
Hi Aaron,
Thanks for your 5 star review!
We’re thrilled to hear you’re finding the Zip app easy to use and handy for your everyday needs.
We appreciate the support!
- Jessie
I have loved zip and the flexible…
I have loved zip and the flexible payment system. No fees from late payments. It’s been a great source I can manage and control myself.
1 maart 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Kylie,
Thanks for providing your 5 star review!
We’re thrilled that you find our system easy to manage and that the flexibility works so well for you.
Thanks so much for your ongoing support.
-Jessie
Very helpful very supportive
27 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Kathryn,
Thanks for your 5 star review!
We really appreciate the feedback. Providing helpful and supportive service is our top priority, and we're glad we met your expectations.
Thanks again for your support.
-Jessie
Zip is a good credit choice
I'd have given a 5 except for a couple of things. At one stage, I was given $2000 max zippay, but they reduced it to 1,500 saying something about legal customer limit protection despite the fact I had paid off most of it and was paying over $125 pf back (mostly much higher), so it was disappointing for them to decrease the amount despite also having zip money for 1000 that I haven't touched. I am a good payer back - I have had one time they tried to debit my account earlier than when I get my pay which I didn't organise. The last issue is I had a dispute with a merchant way back in January and I contacted zip February (early) and they told me they would contact the merchant by today, 27th, and work it out, but I have yet to hear anything back and every time you try to contact by email, it raises another ticket which is confusing. Other than all of that, I am on DSP and applying for zip years ago, they easily approved me. And when I use zip as a payment never had an issue except very early on with fuel cards, and Woolworths. A really good thing is a lot of dentists now take zip. As an alternative way to pay compared to loans, credit cards, zip's interest rates are very cheap. The only irony once you start paying it back, too easy to start spending again. On the phone, customer service I found was excellent. Zip app easy to use. When using internet via laptops etc. accessing zip website sometimes annoying because you have to be careful and make sure it is Australia. Despite my very few minor complaints, in the scheme of things, I highly recommend zip and repayments start as little as $40.
27 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Jem,
We truly appreciate your long-term support and the 4 star rating!
It’s great to hear our phone support has been excellent for you. We apologise for the confusion with the email tickets and the delay on your dispute. We are committed to making things right and will ensure your feedback about account limits is shared with the right team.
Thanks again for taking the time to provide your valued feedback.
-Jessie
Charlene was amazingly helpful.
Charlene was amazingly helpful.
25 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Tamar,
Thanks for your 5 star review!
We’re so happy to hear that Charlene provided such amazing support!
We pride ourselves on our team's dedication to our customers, and we'll make sure Charlene gets the recognition she deserves for helping you out!
-Jessie
Very pleasant
Very pleasant respectful at all times and was able to get enquiry fixed.
26 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Neal,
Thanks for your 5 star review!
We pride ourselves on providing respectful and effective service, and I’m thrilled to hear we were able to resolve your inquiry to your satisfaction.
Thanks again for your support!
-Jessie
I found following the wait time to speak with team member very quick and they were very helpful.
I found following the wait time to speak with a team member of 1 minutes, spoke with member of my ongoing problem with financials, it was resolved within 5 minutes of speaking with her. Very satisfied and the score I have provided allows for room for improvement.
25 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Julia,
It’s great to hear that your ongoing financial query was sorted in under 5 minutes!
Thank you for sharing your experience with our team. We hear you on the 'room for improvement' and appreciate the honest score—it keeps us motivated to stay fast and helpful.
Thanks for choosing Zip 💜
-Amirah
Click-bait Zip promo "ZIP10" on Amazon
Tried to use their "ZIP10" promo code for $10 University books/items on Amazon - It refused code on payment page, no explanation or reason. Purchased book without promo code and lodged enquiry with proof/screen shots etc. and asked them to simply honour their promo. Brushed off, given lame ass excuses and told to contact Amazon about THEIR promo..... Paying it off and closing account today ! Click-bait promo with "fine print" in invisible ink. Con artists just like Amazon.
12 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Neil,
Thanks for taking the time to provide your feedback.
We’re truly sorry for the trouble with the ZIP10 code. We understand how frustrating this experience has been and this is not the experience we want for our customers. We would like to follow up with you directly in regards to this and provide a credit as a gesture of goodwill. If you could kindly complete the link below, one of our team members will reach out to you directly to fix this.
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360007286675&tf_description=REF:2044
Thank you.
-Jessie
My zip money
Everything is very straightforward , easy to understand and simple to use
22 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Stephen,
Thanks for taking the time to share your 5 star review.
Our team works hard to ensure we keep things user-friendly, so it’s great to know it’s making a difference for you.
Thanks for your feedback and your ongoing support.
-Jessie
Dont purchase Gift Cards
I purchased a gift card through Zip in December 2025, and when I attempted to use it in January 2026, I repeatedly received error messages. I contacted Zip on 18 January 2026 to report the issue. This resulted in a lot of back-and-forth emails between myself, Zip, and the shopfront.
The shopfront confirmed that the card was active and ready to be used; however, I continued to receive the same error. I was advised to visit the shopfront in person, which I did, only to be told that it was not their issue and that it was Zip’s responsibility.
I returned to Zip but received no updates for over a week. After following up for a resolution on the 17/2/2026, I was told that the card had been spent, that my email had been compromised, and that I should go to the police, with Zip stating they could not assist further—despite previously both ZIP and the shop front confirming the card was ready and waiting to be used.
I would strongly recommend not using Zip for gift card purchases. I am currently seeking advice from the Financial Ombudsman and am in the process of closing my accounts.
I posted elsewhere this review on the 18/02 and was asked for the details so they could follow up - did so...only to recieve the same response back by the same person (19/2). Waste of time.
19 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Hayley,
We appreciate you taking the time to leave a review.
We’re genuinely sorry for the stress the gift card issue caused. That’s certainly not the experience we want for our customers and we appreciate you reaching out so we can work to rectify this for you.
We trust that our team has provided a solution that works for you. If you have any further questions or need further support, please reach back out via our email thread in your existing request so we can prioritize your request.
- Jessie
I love Zip so much
I love Zip so much. I’d use it for everything if I could. It’s so easy and it makes life more pleasant
18 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Charmaine,
Thanks so much for the love. We’re really happy to hear Zip is easy to use and making life a little more pleasant.
We appreciate you choosing Zip
Have a great day :)
-Joseph
ZipPlus is sooo easy to use and fast
ZipPlus is sooo easy to use and fast, for all those unexpected, but necessary Items that decide to die at the most inconvenient Times. It’s a Choice to pay it out quickly or pay a small Monthly Fee. .
17 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Anna,
Love hearing this, thank you :)
It’s great that Zip Plus is helping when life throws up those inconvenient surprises, and that you can choose what works best for you.
Have a great day :)
-Joseph
Zip pay good money very good 👍
Zip pay good money very good 👍
I like it this is app
15 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Sudais,
Thank you for the 5 stars!
We are so happy to hear you’re enjoying the app and love hearing that it’s working well for you 👍
-Amirah
Almost everything is perfect with zip…
Almost everything is perfect with zip but 1 thing. When you use the 1 TIME USE card it can be USED 2 times. I buy a game from steam for 70 and it goes throw and that transaction is done then you get charged on that ONE TIME USE card for a SECOND time for internation fees. Very sus it's not added to the original bill. Not a fan of lies and 1 TIME USE is a lie. Give them a 3 for there effort but improvement are needed or some rewording so your not lieing to your customers.
12 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi there,
Thanks for the detailed feedback. I can understand why this looks confusing.
With the single use card, the card is still only used for the one purchase. For Zip Money and Zip Pay, when a purchase is made in a foreign currency, Visa applies a %3 foreign exchange fee on top of the Visa exchange rate. That fee is processed separately from the merchant purchase amount, which is why it can appear as an additional transaction even though it relates to the same original purchase.
If you want to avoid foreign transaction fees in future, Zip Plus includes no foreign transaction fees.
If you would like, you can submit the form below, and I can assist you further:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382022
Once received, I will be able to securely access your account and correspond with you via email.
-Joseph
For my experience for zip it to great…and very helpful
For my experience for zip it to great they answer my question so quick and they resolve it to very quick.for me my rates is 10/10
10 februari 2026
Review zonder uitnodiging
Antwoord van Zip AU
Hi Florencio,
Thanks for your 5 star review!
We’re thrilled to hear that our team was able to answer your questions and find a resolution so quickly. Providing fast, helpful support is what we strive for every day.
Thanks again for your support.
Jessie - Zip Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.