Zizzi Reviews 

While the staff at the Port Solent branch were very good, the food was extremely poor. The carbonara had no taste to it whatsoever and the pizza may have well been flatted by a car tyre, again with very little flavour to it. Full marks for making food taste of nothing and charging a lot of good money for the privilege. Also disappointed to see you don't accept your own vouchers from your app at this branch, even though you promote the app everywhere inside the restaurant - which I find very misleading. Too many bad experiences at a Zizzi now so won't be visiting one again.

Frozen pizza might as well of been just a base with tomato and a teaspoon of cheese then thrown at a wall, Where's the jackfruit pepperoni? I don't call four pieces sufficient and one and a half tiny cherry tomatoes, absolutely down the pan standards wise and the customer service email doesn't work, I won't be buying anything Zizzi again I'll stick with Chicago Town, they resolve issues.

great food thankyou Savannah for great service xx

Food is ok, very pricey though. Their loyalty app zizzi zillinaire is useless, the points do not get added and visits do not get recorded most of the time so you miss out on your perkz so no point using it!

Visited Trafford Zizzi today, first and last time. Food portions are miniscule, just to remind them they are feeding humans not barbie dolls and action man, my sons pizza was so thin the toppings dropped off when he picked up a slice. The espresso brownie was ok but again miniscule in size. Food ok, portions tiny, way overpriced for what you get. Wont be returning.

Amazing food. Service was really good and very polite and friendly but they started cleaning and hoovering before we finished our meal, the hoover was so loud we had to ask them to stop, they agreed but said only for 20 minutes as the restaurant closes in 40 minutes.

It’s a shame such a beautiful meal was ruined by loud hoovering.

I’ve visited the Zizzi at the Trafford Centre a few times now and it seems to suffer from reoccurring problems. However, today’s visit was comfortably the worst experience. Whenever I eat there, I think the food is expensive, the portions are small and the food is often served cold. Credit to them, the food arrived quickly today, but still cold…? The service was not very pleasant, but not rude either. I ordered one of the bolognese ‘loaded’ fries and was shocked by how small the portion was. And loaded they were not. There is another Italian restaurant that’s opened at Trafford Centre since I last visited and I noticed it on the way out. I will definitely be going there next time I fancy an Italian meal. Zizzi is only really a good option if you have a voucher. Even today with a free birthday main, it was £30 for two people to eat a main each and the disappointing fries, plus soft drinks. The rustica pizzas are thinner and crispier, but the amount of toppings is poor. It just feels like they are trying to cut back at all times. When I eat out, I want to leave feeling satisfied and I never do here.

Can’t fault the staff food was lovely but what I’m incredibly frustrated at and highly disappointed was being emailed I would get a free main course as it’s my birthday so booked the place for my friend to treat me with that in mind for us to be unable to use the voucher as I could not login at all as the site was glitchy and refusing my password then not allowing me to reset it - it was embarrassing and really put a downer on the event.
My friend was decent and paid but I feel awful the staff obviously couldn’t do anything!

Uno dei pochi ristoranti che non aggiunge in automatico la mancia al conto!una rivisitazione del cibo italiano che è un buon compromesso. La pizza con base rustica sul tagliere era buona. La cameriera ha offerto un ottimo servizio. In generale anche se non italiano autentico lo consiglio.

I had never been here before and was welcomed by the staff with a homely smile, the staff were so polite and even helped me and my partner order as we are picky eaters but overall there customer services was amazing and the food was even better I would definitely recommend them 110%.

Went to Zizzi Canary Wharf and had a Fantastic evening,food was perfect ,waiter service was fantastic and great value for money and the staff were very helpful deducting our voucher.We will definitely be back and a big thankyou to all the staff.

Lovely food just awful customer service. Rude staff and not willing to help. We had a blue light discount, there was 7 of us but blue only discounted for 6. Wouldn't offer a discount on the 6 customers and refused to apply discount at all. When asked manager of Coventry branch was rude, abrupt and just didn't care.

Sevenoaks restaurant. It’s Food okay but poor value. Even though I thought expensive for what we had it didn’t help that we had to get the waiters attention for further drinks, the desert menu and the bill. Not attentive enough. The toilets were disgusting too, no effort to clean them.

Haven't been to Zizzi for years. Sadly my Pizza wasn't as nice as it used to be, and it was massive. Too big almost to manage (oval), but it was enjoyable!
However my main disappointment is that when the bill came they refused to take cash. What a disappointment. Zizzi, have you read George Orwell's book 1984? We are becoming a cashless society and it is scary. I am angry I didn't have the freedom of choice to pay cash. That has been taken away from me. By being forced to used a Credit/Debit card, we leave a trail of where we've been and what we've spent without the freedom to choose. Sadly, I won't be going there again, unless Zizzi, you change your policy.

The food was fairly good. Otherwise the service was less than average, and for a premium price. Drink was served in a dirty glass.
Asked about military discount, was told they don't do it, even though it's on DDS App. Showed the DDS App coupon and server said it was not valid on Mondays, but checked terms and conditions and it says valid Sunday through Thursday, so should have been valid. Basically conned out of a discount. I do not recommend Zizzi.

Member of staff informed us to show voucher when we had the bill. So we did then when it came to showing voucher when bill arrived the waiter got really abruptly rude and said they can't do it. I understand they can't take money off as voucher was shown late but there's no need to be so rude about it!!!

The manager needs to train staff on how to talk to customers better 🙄 this was the leamington branch

No cash accepted. It is legal tender and should be choice for customer. They are enabling the globalists to achieve their goal of total control of us, taking away a fundamental freedom.

Unbelievable! It’s totally rip off! I ordered Classic Meal for 2 [Chips (V) (Ve)- Regular, Spaghetti Bolognese, Upgrade: Rustica Pepperoni Campagna]. After finish the dinner, what we get? Two hungry people! We need to cook the other meal after having that meal! The ingredients on the pizza are as little as miserable!

Went romford zizzi, staff and chef working really hard but they seem to need help now, as the staff, they seem to be slipping behind with orders for the restaurant diners, alisha head host at the romford branch is very nice and apologised for delays to getting out our meals to us and also one meal was cold in middle of food and they made another lasagne, but because of the disruption, they waivered the costs on two meals as although they were apologetic, it really was not our day as it ended up eating our dinner each of us at separate times, nice restaurant, but zizzi head office need to come down to romford and give praise to existing staff are doing their very best they can with limited resources, chef is excellent but they need more staff as they are sinking fast, zizzi name and experience dining out this ziizzi restaurant is not being met, they not being supported and looked after in the group and rather being neglected, You will lose more customers and even the next table, chap behind was also highlighting they awaiting hour and half his pizza, but really this store needs help. Lovely pleasant staff. But please rescue this branch, as can see people boycotting romford zizzi, restaurant I feel sorry for head chef he needs help
I hope zizzi support their staff and get romford back on track, they need help.and support badly, the young floor staff need to be more pleasant and give a better happy feeling, again the staff seem overworked, exhausted and appear to have no empathy with customers, I will go back but not until you go in and get the romford branch the help it's needs, zizzi group is neglecting their staff who work there, I hope zizzi head office take note! , As your lettinng customers down. Alisha is your rock there and goes out of way to make customers experience as best it can be but I believe Alisha needs help and you need to give her praise and also the head chef, your letting them both down badly,and the branch as a whole. I liked to go there again and sit down and see the place have better positive happy staff with you supporting them all better, if your customer base is expanding and on the rise, you need to increase your staff numbers and the head chef needs more staff so food is being prepared faster and in timely manner
So customer will be happier on their next visit to the romford branch

Zizzi is my favourite restaurant and is my go-to place to eat!

If I am going to a new location I will find the nearest restaurant to eat there as I know I will be able to eat something there that I can guarantee I will like.