Zorrata Reviews 

Scam I lost my money whith them. I returned my sunglasses because they did Not fit . The postal tracking confirm they got them back. They kept the cash and the sunglasses. Never been refund.

Bought a pair of glasses from. Zorrata very nice designer but unfortunately the arm broke after few uses.
The item seems to be made by a very cheap material because it led to break up after few uses! In the UK the guarantee for this product is 1 year, they said they offer only 30 days! Never again ZORRATA!!!

Really terrible customer support.
My package was like a month delayed, although i paid for expedited shipping. The extra for shipping was never given back to me.
The customer support (which is clearly one person) only says “thanks for your patience” and “we apologies for the delays”

I finally got my package. Very VERY Average quality. To be fair. At the time i was already disappointed by the while company. Arrange for a return. The support never replied or confirmed if they received it.

I’ll continue to wait to see how they’ll handle the situation. And. Ill keep all posted…

Long story short… so far it seems like its a BLACKHOLE
Do not waste your money.

We received our bracelets and within 2 days both bracelets broke... for 3 months we have been told that we would be sent a replacement but no one responds to actually replace these bracelets. The quality of their product has declined dramatically since the first order I made a few years ago and I would not recommend anyone take a chance to order from this company again.

Their Jewelry sucks! They said they would replace my chain that broke and it was under warranty but never did. Customer service everything sucks about them. Never respond

Zorrata sent the jewelry to a wrong address. The item was returned months ago and the allegedly send it to my home address.
Sezzle finance my purchase was paid in full but they allegedly wrote that the ítem was going to be sent. I believe after reading this guy is a scammer and a thief. They operate under Ontario, Canada laws and they are getting away with thousands of dollars stole from customers by not delivering the items.
I have contact Ontario BBB and they wrote cannot do anything about.

I've contacted your customer services several times and you're choosing to ignore my messages. I purchased the stack bracelet as a gift for my partner's birthday, as soon as he put the bracelet with the gold plated lion's head it instantly within a second completely came a part, whilst the other bracelet as part of the stack set was completely fine. I've emailed zorrata customer services SEVERAL times and the issue of the faulty bracelet and it is not being acknowledged or followed up on, i've asked to be refunded for 1 of the 2 bracelets in the stack but no response, this is really bad service as I paid a lot of money and clearly apparent that 1 of the bracelets was faulty Not only was presenting a gift that came a part within seconds embarrassing but it's also completely disappointing that zorrata are choosing to ignore the issue I've raised Never again will I purchase from them.

Warning warning warning Warning warning warning

SCAM

Never receive my order. I wrote so many message never receive any answer
RMA68537

Great and beautiful products and when you wear them everyone asks you about them and fast service

The best designs for men, it's my favorite brand to shop for gifts.

Stay away, complete SCAM!!
They’ve taken my money and haven’t sent me anything, customer service is a joke they ignore you and after months and months of trying they fob you off with a generic message. No respect at all, I’ve had to come to grips with the fact that I’ve lost my money and despite asking multiple times to speak with a manager I am being totally ignored! Fraudulent and thieving company!! From what I hear those fortunate enough to actually receive an item are astonished at the poor quality. I have notified trading standards, companies like this should not be allowed to operate! NOT WORTH THE STRESS AND RISK OF NOT GETTING ANYTHING!!

I recently bought the Richmond glasses, I fell in love with the frame and the design. Zorrata's quality and customer service is exceptional. The team was super attentive throughout my purchase. My experience was magnificent, I would buy again many times!

I’m just giving a one star because there’s no option for no star.
This is the worst online store I have ever purchased from. First and last time using it. They sent me a tracking number for dhl and it has been 2 days the tracking number just says that the shipper created a label but the parcel has not been handed to dhl. I so regret buying from them.
I have sent more than 10 messages, via email, Facebook, Instagram and no response. Not even one response. The status of the order changed to unfulfilled to fulfilled when they haven’t even given the parcel to dhl. They created a label with dhl 2 days ago and still haven’t given the parcel to dhl.
Lack of response which indicates lack of professionalism, they are only interested in taking people’s money

Ordered a bracelet and never got it yet. I try contacting 4 times and no replies. Lost a 100 $

Also fell for the scam. Was almost certain I was buying from a trusted site. Purchased an item for over 100$ in August 2019. They took the money almost immediately but I still haven't received my item or a response. It is 5/7/2021 now.

Bracelet did eventually arrive. It was not worth the money and way too small for a man’s wrists. I returned it and they disappeared off the face of the earth. Did not get my $100 back. Scam. Do not support this business.