I took a chance on Zulily - I ordered on Sept 1 & did not receive until Oct 9. In addition, the product advertised was not what I received. The only reason any stars were actually given was becaus... Toon meer
Bedrijf heeft geantwoord
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I ordered a skirt (very nice) and a bracelet. They were shipped separately. The bracelet never arrived. I do understand that things get lost in shipping. Especially when you order a small piece of je... Toon meer
Bedrijf heeft geantwoord
Placed an order and got confirmation then nothing. I had to reach out twice! And finally was told it had “ stalled” in shipment. Two plus weeks and I finally got my shoes and guess what, they are the... Toon meer
Bedrijf heeft geantwoord
I received the wrong size. I was sent a regular width instead of narrow. The shoes were returned the following day but it took three weeks for me to receive a refund from the purchase date. The most i... Toon meer
Bedrijf heeft geantwoord
2,6
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3K reviews
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Great customer service …
I think Zulily is working hard to offer a shopping experience that feels like someone cares. I recently contacted customer support and had the pleasure of working with Vineet who is both knowledgeable and kind. My concern was easily resolved and I received my order per expectation. Good job Zulily!
1 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you so much for your thoughtful feedback! We're delighted to hear Vineet provided knowledgeable and caring support, resolved your concern smoothly, and helped ensure your order arrived as expected. We truly appreciate your kind words and continued trust in Zulily!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Rahul G is an outstanding customer…
Rahul G is an outstanding customer service representative. He went above and beyond my expectations.
I trust Zulily and have purchased many times from them and have never been disappointed with any of them.
25 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Nita,
Thank you so much for your wonderful feedback and continued trust in Zulily! We're delighted to hear Rahul G went above and beyond to assist you. We truly appreciate your loyalty and are grateful to know you've consistently had positive experiences with your purchases.
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Impressive customer service
My comments relate specifically to my dealings with customer service when I was having difficulty completing a transaction. I was super impressed with the attention given to my issue, the prompt responses and follow-through. This was the kind of customer service that is very rare these days. I won’t hesitate to purchase from Zulily in the future because of the way this issue was dealt with.
25 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Sally,
Thank you so much for your wonderful feedback! We're delighted to hear our team provided prompt responses, attentive support, and consistent follow-through while helping with your transaction. Your kind words mean a lot to us, and we're grateful for your continued trust in Zulily. We look forward to serving you again!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
I recently ordered a windbreaker from…
I recently ordered a windbreaker from Zulily, it came quickly. I didn’t care for it, I was very lightweight and flimsy. So when i contacted them, they suggested that I get the same brand, Columbia,that was lined,and would just be an additional $7.50! So I have sent first jacket back and when they get it I will be refunded the entire amount! Both Bhavesh and Rahul were over the top kind and understanding, and got back to me very promptly. I owls recommend Zuiiy and will continue to shop there!
9 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Kris,
Thank you so much for your wonderful feedback! We're glad Bhavesh and Rahul were able to assist promptly and help you find a better option. We truly appreciate your kind words, recommendation, and continued trust in Zulily. We look forward to serving you again!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Order came promptly
Order came promptly . . . There were no issues . . . Quality products . . . Kunal verified there were no problems w/the order which was appreciated . . .
17 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you for your wonderful feedback! We're glad your order arrived promptly, you were happy with the quality, and Kunal took the time to ensure everything went smoothly. We truly appreciate your support and look forward to serving you again!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Very efficient and professional customer service
Unfortunately I had to cancel the order this time. Vineet S(Manager) responded my concern very quickly and solved the issue perfectly with courteous and professional manner. Thank you so much for the great customer service😊
22 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Hiley,
Thank you so much for your kind feedback! We're glad Vineet S was able to respond quickly, address your concern, and assist you with professionalism and care. We truly appreciate your recognition of his efforts and hope to serve you again soon! 😊
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Horrible customer service and scam free returns
Ordered a pair of sandals. Paid extra so that I could return for free if they did not fit. Well, they did not fit as it was not the same as an identical pair that I had purchased elsewhere previously and these were clearly defective sizing. So I tried to contact Zulilly through their return link to return. The link didn’t work, that annoying “oops, something went wrong” page kept showing. I tried this numerous days in a row in case the system was down. Never worked. So I called Zulilly three times. No one answered. So, I emailed them. Heard nothing. Did the entire process again and again still heard nothing back about how to return the sandals. Finally out of frustration, I contacted my credit card company to dispute. The issue was that I paid extra to be able to return for free, and that they were not responding, annd the item was defective. Well Zulilly, responded to the CREDIT CARD company, that the item was received in new condition as stated. I lost my dispute, and am stuck with a pair of sandals that I will just donate, hopefully that someone with larger feet can enjoy these improperly sized sandals. Their customer service is absent. This is a scam business in my opinion, charging extra for free returns then keeping the money rather than doing the promised service.
6 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Sarah,
Thank you for sharing your experience. We're truly sorry you faced repeated issues with our return link and difficulty reaching our Support Center. We understand how frustrating it must have been, especially after purchasing return protection and receiving sandals you believe were incorrectly sized.
We'd appreciate the opportunity to review your order and investigate what happened. Please contact us at support@zulily.com or +1 844-866-5659 with your order details so our team can look into your concerns.
We take your feedback seriously and hope to have the opportunity to address your experience.
See you soon,
Team Zulily
Excellent customer service
There was a problem with delivery of my order of a Spanish for Everyone desk calendar. I called customer support and left a message. The manager of customer service, Bhavesh M, returned my call and worked with me using calls and emails until I received the order and was delighted with the service and also the product.
17 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Marilyn,
Thank you so much for your wonderful feedback! We're delighted to hear Bhavesh M personally followed up and supported you through calls and emails until your calendar arrived. We're glad you're happy with both the product and service. We truly appreciate your kind words and trust in Zulily!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Excellent Experience
Order shipped in three separate shipments. Two came quickly; the other was imported but I didn’t realize it. Got a quick response from customer service. Received all three in a timely manner once I understood from the information provided by Rahul G and Bhavash M. Thank you
18 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Vivian,
Thank you for sharing your experience! We're glad all three shipments arrived safely and that Rahul G and Bhavash M were able to provide quick, clear information about your order. We truly appreciate your patience and kind words about our team!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Excellent customer service
Excellent customer service. Just call them if you have issues.
17 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Melissa,
Thank you for the wonderful feedback! We're glad our Customer Support team was able to provide a great experience and appreciate your recommendation. We truly value your support!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
I ended up needing to return a couple…
I ended up needing to return a couple items that were defective. Kunal was a great help and made it easy!
11 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Alice,
Thank you for your kind feedback! We're sorry the items were defective, but we're glad Kunal was able to make the return process easy and provide the support you needed. We truly appreciate your patience and kind words about Kunal!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
I had placed an order three times and…
I had placed an order three times and still didn't receive the correct item. I had exchanged it twice without resolution. I honestly that I was out of luck and stuck with a dress I didn't order and didn't fit. Rahul was able to resolved my problem. I returned the item I had and got a credit for it. I really appreciated the effort that went into solving my issue.
15 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Kim,
Thank you for sharing your experience! We're truly sorry you had to go through multiple orders and exchanges before receiving the resolution you needed. We're glad Rahul was able to step in, resolve the issue, and ensure you received credit for the return. We truly appreciate your patience and kind words about Rahul's efforts.
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
I had the pleasure of working with…
I had the pleasure of working with Rahul who helped me get my refund. Rahul followed up promptly with me from the start until I received my refund. The process was smooth and quick.
15 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi M,
Thank you for your wonderful feedback! We're glad Rahul was able to assist with your refund and provide prompt follow-up throughout the process. We're delighted to hear everything was smooth and quick. We truly appreciate your kind words and trust in Zulily!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
I received the wrong size
I received the wrong size. I was sent a regular width instead of narrow. The shoes were returned the following day but it took three weeks for me to receive a refund from the purchase date. The most irritating thing was that the manufacturers box was tampered with. The hollow footprint on the box, which indicates a regular width, had been colored in with a pen in an attempt to make it look like a narrow width. I will say that I want to give kudos to Kunal, who was very helpful through the entire return process. Thank you, Kunal.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Axel,
Thank you for sharing your experience. We're sorry you received the wrong width and that the refund took longer than expected. We also understand your concern about the condition of the manufacturer's box. We're glad Kunal was able to support you throughout the return process and provide the assistance you needed.
We truly appreciate your feedback and your recognition of Kunal's efforts. For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Very satisfied with product. Will purchase again
Vineet was nice to reach out to assure satisfaction.
I bought two, one for brother-in-law and one for Honey. Both men really liked them! Great color, fit well, and I have laundered! It came out like new! Very nice product.
7 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you so much for the wonderful feedback! We're thrilled to hear you loved the products and that they fit well, held up beautifully after laundering, and were enjoyed by both recipients. We're also glad Vineet could reach out and make sure you were satisfied. We truly appreciate your support and look forward to serving you again!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
I ordered a pair of Birkenstock regular…
I ordered a pair of Birkenstock regular width and received narrow width. I sent an email with pictures, customer service was right on it. I sent the shoe back and received the correct back. It took like 3 weeks but they kept me updated on the progress the whole time. Thank you Rahul G and team for amazing service.
Pmorris
Oregon
26 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Penny,
Thank you so much for sharing your experience! We're glad our team was able to correct the sizing issue and keep you updated throughout the process. We're especially happy to hear Rahul G and the team provided amazing service and support. We truly appreciate your patience and trust in Zulily!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
Vincent S through customer support…
Vincent S through customer support handled my return super fast and his communication was excellent. Thank you again very much!
3 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Angela,
Thank you for your kind feedback! We're delighted to hear Vincent handled your return quickly and kept communication clear throughout. We truly appreciate your recognition of his efforts and your trust in Zulily!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
It was a flawless order experience
It was a flawless order experience. The mini cologne was 1/2 price and it was mailed securely (getting more rare these days). Customer service (Mohammed Zohaib) emailed to make sure the order went well. I would order from Zulily again, couldn't have been better.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Shawn,
Thank you so much for the wonderful feedback! We're thrilled to hear you had a flawless experience, loved the value of your mini cologne, and appreciated the secure packaging. We're especially glad Mohammed Zohaib could follow up and make sure everything went smoothly. We truly appreciate your trust and look forward to serving you again!
For any future assistance, our Support Center is always available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
I used to love ordering from this…
I used to love ordering from this company. Everything used to be top-notch and communication was great. I placed an order almost 4 weeks ago. I received a tracking number that led to nowhere. I finally contacted customer service who said they’d be looking into it… And that was three days ago. Not happy at all.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Susan,
Thank you for sharing your experience. We're sorry your order has been delayed for nearly four weeks and that the tracking information hasn't provided any updates. We also understand your frustration after contacting our team and not hearing back as expected.
We'd like the opportunity to look into this and provide you with an update. Please contact support@zulily.com or +1 844-866-5659 with your order details so our Support Center can assist.
We truly appreciate your patience and hope to restore the experience you've come to expect from Zulily.
Best Regards,
Team Zulily
Excellent customer service
Excellent customer service, very professional, trustworthy.
1 september 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi John,
Thank you for your wonderful feedback! We're delighted to hear you found our customer service professional and trustworthy. We truly appreciate your support and look forward to serving you again!
For any future assistance, our Support Center is available at support@zulily.com or +1 844-866-5659.
See you soon,
Team Zulily
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