Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interacti... Toon meer
Bedrijf heeft geantwoord
Requesting feedback on an email issue. Once again I am left waiting and following up for support that is not up to par. Please note that your response is incorrect. I received notification that my... Toon meer
Bedrijf heeft geantwoord
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contactgegevens
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Zuid-Afrika
- +27212001200
- support@1-grid.com
- 1-grid.com
3,4
Gemiddeld
1K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Richard's assistance
Richard has diligently assisted me to resolve an email setup problem I have been struggling with. He has also shown me other ways to troubleshoot should I have an issue setting up on any of my other devices.
21 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Nhlanhla,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
I have a domain registered with 1-grid
I have a domain registered with 1-grid. We have been paying R219 a year to renew. They have suddenly decided that the domain is a 'premium' domain and started billing us R6400. Their accounts department and their customer service agent outright said they cannot understand the massive price increase. I've asked 4 times for our contract and they just do not respond. Worst service.
17 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Shantal,
We appreciate your feedback. We apologise for any inconvenience caused. The matter has been escalated to the relevant department and we are actively seeking a resolution.
Kind regards,
The 1-grid Team
Richard
Richard
We had great service today and our emails are coming back in on Outlook from Webmail main domain.
Thank you.
Nomava
20 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Nomava,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
had a problem
had a problem, sent the support an email and within 30mins it was sorted. thank you to Shafee'ah Abrahams for the quick turnaround
20 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi PicturePay,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Professionalism and availability
Professionalism and availability. Yibanathi stands out for me, ever present, patient and thorough. Yibanathi is very knowledgeable and gives clear responses that are very useful.
13 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Lucy,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Awesome customer service
I was having issues with my emails and thanks to SHAFEEAH my emails have been resolved. Thank you for the quick and prompt support.
14 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Saleman,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard, Excellet service , Happy with quick resolution of my technical issue.
14 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Mahendra,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard, thank you for your assistance, really helpful.... much appreciated
10 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Vhuyi,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Antwoord van 1-grid
Hi Luthando Skills & Training,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Antwoord van 1-grid
Hi Muhammed,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Antwoord van 1-grid
Hi Hoosen,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Great Service from 1 Grid yet again!
Needed to activate an old email account on my domain and the support consultant, Richard, was super friendly and efficient in handling my query.
6 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Ty,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Antwoord van 1-grid
Hi Marjorie,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Richard assisted me me with passion and…
Richard assisted me me with passion and professionalism.
3 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Vukhetha Holdings,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Excellent service and patience from…
Excellent service and patience from Richard today. Very fast and efficient.
30 april 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Maree,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard
Outstanding and thank you for a perfect service.
30 april 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Aviva,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard thank you so much for the great…
Richard thank you so much for the great support with my account with you guys.
17 april 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Johan,
Thank you for your kind words! We’re delighted to hear that Richard provided you with great support. Your feedback is greatly appreciated.
Best regards,
The 1-grid Team
EXCELLENT SERVICE
Good afternoon,
Second time having problems with my emails. Both times being assisted fast and efficiently by Anges.
Always great working with competent efficient people. Thank you for your assistance. You are really amazing!
17 april 2024
Review zonder uitnodiging
Terrible service
Despite me begging them to stop sending me irrelevant emails about services that were cancelled years ago, they continue to do so... at a spam level. They assured me that my email address had been removed from their database, however it just continues. I've given up with them. Terrible service!
16 april 2024
Review zonder uitnodiging
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