Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interacti... Toon meer
Bedrijf heeft geantwoord
Requesting feedback on an email issue. Once again I am left waiting and following up for support that is not up to par. Please note that your response is incorrect. I received notification that my... Toon meer
Bedrijf heeft geantwoord
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contactgegevens
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Zuid-Afrika
- +27212001200
- support@1-grid.com
- 1-grid.com
3,4
Gemiddeld
1K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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1-Grid support has been great
1-Grid support has been great. Thank you Joseph Mubwandarikwa.
16 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Adriaan,
Thank you so much for your kind words. We greatly value and appreciate you, and we will extend your kindness and gratitude to Joseph.
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Antwoord van 1-grid
Hi Ashmitha,
Thank you so much for your kind words. We really appreciate it. We will extend your gratitude to Richard, and are delighted to hear that your experience with us was that of service excellence.
Thank you for being part of the 1-grid family.
Best regards,
The 1-grid Team
Richard
Richard
Thank you so much Excellent work
Very helpful 100%
12 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Phetheni,
Thank you for your kind words! We’re delighted to hear that Richard provided excellent and very helpful service. We appreciate your feedback and will be sure to share it with Richard.
Best regards,
The 1-grid Team
Richard was just awesome
Richard was just awesome! assisted quickly and effectively! Thank you!!!
10 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Elanie,
Thank you for your fantastic review! We’re thrilled to hear that Richard provided you with quick and effective assistance. Your kind words mean a lot to us.
Best regards,
The 1-grid Team
For the last 6 months I have had…
For the last 6 months I have had endless trouble with 1grid servers, 75 domains hacked, then recently they did "maintenance" and rolled the entire server of 75 websites and clients emails back by 2 months. This took them almost 2 weeks to sort out. Eventual I hired a 3rd party to fix most of it. Now the server falls over EVERY Day. NO ONE EVER calls me back or comes back with answers. ASAP im going to Xeelo.
3 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Riaan,
We’re truly sorry to hear about the ongoing issues you’ve experienced with our servers. We understand how critical reliable service is for managing your domains and websites, and we deeply regret the disruptions you’ve faced.
Please know that we are taking your feedback very seriously. We’re investigating the root causes of these problems to prevent future occurrences and improve our service reliability. We apologise for the lack of communication and the delays in resolving your issues.
We value your feedback and will work diligently to make things right.
Best regards,
The 1-grid Team
I recently had a query resolved by your…
I recently had a query resolved by your team, and I wanted to provide feedback on my experience.Rating: Excellent Comments: I found the service to be excellent, handled timeously with no hassles. The efficiency and professionalism of your team were greatly appreciated.Thank you for your outstanding service.
28 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi there,
Thank you for your wonderful feedback! We're delighted to hear that your query was resolved efficiently and professionally. Your satisfaction is our top priority, and we greatly appreciate your kind words.
Best regards,
The 1-grid Team
Richard
Richard has been an excellent help this morning, my day would have been completely destroyed had he not assisted me with the patience and tenacity that he has. You surely do have an asset to the company, promote him!
27 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Jolene,
Thank you so much for your fantastic review! We’re thrilled to hear that Richard was able to assist you effectively and make a positive impact on your day. We agree that Richard is indeed an asset to our team, and we appreciate your kind words.
Best regards,
The 1-grid Team
Shafeeah was great in communicating…
Shafeeah was great in communicating what was happening with my request for assistance and resolved my issue promptly. I have never been disappointed by service received from this crowd!
25 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Heinrich,
Thank you for your wonderful review! We’re delighted to hear that Shafee’ah provided excellent communication and promptly resolved your issue. Your satisfaction is our top priority, and we’re thrilled to have consistently met your expectations.
Best regards,
The 1-grid Team
11/10 service
Fast and efficient service received from Shafeeah. Assisted me with the problem I had with my email. She resolved my issue so fast and my email was working in no time. Such awesome service received *****
24 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Ighsaan,
Thank you for your fantastic review! We’re thrilled to hear that Shafee'ah provided you with fast and efficient service, resolving your email issue promptly. Your satisfaction is our top priority, and we’re glad we could assist you so effectively.
Best regards,
The 1-grid Team
Great service
I am very pleased with the service I received from Yibanathi Tibisana. Responses were prompt, and the dedication to resolving the issue was exceptional.
24 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Tony,
Thank you for your kind words! We’re delighted to hear that Yibanathi provided you with great service and prompt responses. Your satisfaction is our priority, and we’re glad we could assist you effectively.
Best regards,
The 1-grid Team
Richard was absolutely amazing
Richard was absolutely amazing. Helped me in real time , I don't foresee problems anytime soon as he was very efficient.
Regards,
Lerato Ditshego
20 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Lerato,
Thank you for your wonderful review! We’re thrilled to hear that Richard provided you with efficient, real-time assistance. Your satisfaction is our priority, and we’re glad to have met your expectations.
Best regards,
The 1-grid Team
Richard was really helpful with the…
Richard was really helpful with the problem I experienced and sorted it out in no time.
19 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Charleen,
Thank you for your positive review! We’re delighted to hear that Richard was able to help you quickly and efficiently. Your satisfaction is our top priority.
Best regards,
The 1-grid Team
Richard
Richard
Thank you for your outstanding prompt and efficient services. Much appreciated
Kind Regards
12 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Khumbo,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard's service was superb
Richard's service was superb. His first client for the day. Cannot recommend him highly enough. Proficient and professional!
10 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Colin,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Great service
1-grid is easy to work with and they always respond promptly.
Thank you for helping me Joseph!
5 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Anina,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard, Excellent service in assisting me with the task at hand.
Very professional!!
6 juni 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Neil,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Antwoord van 1-grid
Hi Hilton,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
richard
richard, was brilliant to work with and saved my life. !! highly appreciate working with him.
31 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Marc,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Antwoord van 1-grid
Hi DKE Productions,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard
Thank you for your help, it is so nice to know that there is one person that is always going out of his way to help the customers, especially me that know nothing about pc's. you will always help and guide me through every step. if there were more people like you it will be so great. Richard I would like to thank you from the bottom of my heart for sorting out our problem today.
22 mei 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Christo,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
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