Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interacti... Toon meer
Bedrijf heeft geantwoord
Requesting feedback on an email issue. Once again I am left waiting and following up for support that is not up to par. Please note that your response is incorrect. I received notification that my... Toon meer
Bedrijf heeft geantwoord
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contactgegevens
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Zuid-Afrika
- +27212001200
- support@1-grid.com
- 1-grid.com
3,4
Gemiddeld
1K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Thanks for the excellent service…
Thanks for the excellent service received from Richard via Ultraview. I'm up and running on my outlook email
26 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi John,
Thank you so much for your kind words. We are so delighted to hear that we've got you up and running on your Outlook email.
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Thank you Jo-Anne you’ve been a…
Thank you Jo-Anne you’ve been a superstar 🙌🙌🙌
26 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Jason,
Thank you so much for your kind words. We are delighted to hear we made a difference!
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Jo-Anne for her invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
good customer service
Had an issue relating to my email but it is being sorted out in a timely and professional manner.
23 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Jeremy,
Thank you for sharing your details with us earlier so that we can assist you further.
We have been trying to contact you by phone to assist with updating your email address with us; however, we are not able to reach you at the moment.
We'd really like to get your email address updated, your password reset sorted, and get you logged into your account so we'll try call you again today!
We look forward to connecting with you!
Warmest regards,
Natalie from the 1-grid Team
**********************************
Hi Jeremy,
We’re truly sorry to hear that you have been experiencing challenges with logging into your Customer Zone. We understand how critical this is for you.
We'd like to get any current concerns addressed ASAP so I have reached out to request more information from you so we can locate your account with us, and so that I can arrange for one of our Support Agents to reach out to discuss the matter with you. We value your feedback and will work diligently to get this resolved for you.
I will also reach out to you directly via email so that you have my direct contact details. That way, you can let me know if you are still facing challenges, or should you face any potential challenges in the future.
Warmest regards,
Natalie from the 1-grid Team
Richard was amazing
Richard was amazing, very friendly and quick to help and find the solution to our problem.
22 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Nadia,
Thank you so much for your kind words. We are so delighted to hear that we are delivering a service that is friendly, and quick while finding the right solution to your problem!
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
1-grid is a top-notch hosting provider…
1-grid is a top-notch hosting provider with great prices and fast support when you need it. I have been using them since the beginning of May 2018 and will not move anywhere else. Highly recommended for domains and hosting.
22 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Colin,
Thank you so much for your kind words. We are so delighted to hear that you're still happy!
We greatly appreciate you and value you taking the time to share your delight with us.
We have gratefully extended your gratitude to the Team for their combined invaluable contribution during your interactions with us!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was a great support
Richard was a great support. He sorted out my problem and was very patient with me when I asked for clarity and explanation on what he did for me to resolve my issues. He appears to be very knowledgeable and competent. Good job Richard. Many thanks.
21 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Kevin,
Thank you so much for your kind words. We are so delighted to hear that we are delivering a service that has made a difference to you.
We greatly appreciate you and value you taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Terrible service and zero accountability!
The 1-Grid team have countlessly dropped the ball, with slack service, no accountability, and what seems to be a lack of leadership.
When compared to other ISP's, 1-Grid is mediocre and just not at the level for companies looking to partner with an ISP that will add value to their company's processes.
I have to hound them for answers to a problem that was logged over 2 weeks ago.
Terrible!
16 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Dean,
We’re truly sorry to hear about the ongoing issues you’ve experienced with us. We understand how critical reliable service is, and we deeply regret the challenges you have faced. Please know that we are taking your feedback very seriously.
We’re investigating the root causes of these problems to prevent future occurrences and improve our service reliability. We'd also like to get your current concerns addressed ASAP so I am arranging for one of our Support Agents to reach out to discuss the matter with you. We value your feedback and will work diligently to make things right.
I will also be reaching out to you directly via email so that you have my direct contact details. That way, should you still not get the resolution you require, you can let me know and you can also reach out if you face any potential challenges in the future.
Warmest regards,
Natalie from the 1-grid Team
Great Service!
I recently had the pleasure of working with Joseph from 1-grid, and I must say his service was exceptional. I was dealing with a complicated DNS tampering issue for one of my clients, and Joseph handled it with the utmost professionalism and expertise. He quickly identified the problem and guided me through the necessary steps to resolve it efficiently. His clear communication, patience, and deep knowledge made the entire process smooth and stress-free. Thanks to Joseph, my client's website is now back online and functioning perfectly.
14 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Awali Administration,
Thank you so much for your kind words. We are so delighted to hear that we are delivering a service that has made a difference to you today.
We greatly appreciate you and value you taking the time to share your experience with us.
We have gratefully extended your gratitude to Joseph for his invaluable contribution!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard has been absolutely pleasant
Richard has been absolutely pleasant, very very helpful and was a pleasure working with him. He helped solve all problems to the best of his ability.
15 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Zai,
Thank you so much for taking the time to share your kind words. We're so delighted to hear about your great experience, and that we solved all your problems!
We have extended your gratitude, and kindness to Richard. We greatly value and appreciate you.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Antwoord van 1-grid
Hi Heloise,
Thank you so much for taking the time to share your gratitude. We're so delighted to hear about your great experience, and that we solved your issue quickly!
We have extended your gratitude, and kindness to Richard. We greatly value and appreciate you.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
GOOD SERVICE
Good services but the live chat isn't active.
I do enjoy your services but please you need to improve on your livechat services or support services.
I do have a problem at the moment if it can be resolved I will be glad, its been 4 days I can't access my domain
7 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Big Jones,
Thank you so much for taking the time to let us know that you enjoy our services but that you are facing some challenges with our support.
I'm really sorry to hear about your experience with us. This is not the experience we would expect you to have, and are committed to getting an efficient resolution for you soonest.
We would like to assist you with your concerns ASAP so I have arranged for one of our Support Agents to contact you to discuss the matter with you, and to resolve your query.
I will also reach out to you directly to provide you with my direct contact details, and so that you can let me know if the issue has been resolved, or if there is anything else that you still require assistance with.
Kindest regards,
Natalie from the 1-grid Team
Richard was very friendly and helpful
Richard was very friendly and helpful. Solved my issue in seconds....
7 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Heather,
Thank you so much for taking the time to share your kind words. We're so delighted to hear about your great experience, and that we solved your issue in seconds!
We have extended your gratitude, and kindness to Richard. We greatly value and appreciate you.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard thank you for such a great…
Richard thank you for such a great experience hassle free...I recommend Richard.
5 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Louis,
Thank you so much for taking the time to share your kind words. We're so delighted to hear about your great experience, and that it was hassle free!
We have extended your gratitude, and kindness to Richard. We greatly value and appreciate you.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard
After many days of trying to get help (support) on my email account which had frozen with no updates, I called billing to check my account and all was up to date. I explained to the lady that I could not gt through to the help line, she put me through and I got Richard on the line. He sorted out the problem with courtesy, understanding, excellent knowledge of what he was to do and was a perfect service host. Thankyou Richard, you are a star. 1-Grid is lucky to have you on board.
Kind regards
Steve Rich
5 augustus 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Steve,
Thank you so much for taking the time to share such kind words with us. We're so delighted to hear about your positive experience, and that it made such a difference to you!
We have extended your kindness and gratitude to Richard. We greatly value and appreciate you so much.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Joseph Mubwandarikwa is awesome and he…
Joseph Mubwandarikwa is awesome and he knows his job very well. I was struggling with my website and he solved the issue timeously. Thank you Joseph.
31 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Nancy,
Thank you so much for taking the time to share such kind words. We're so delighted to hear about your positive experience with us!
We will extend your kindness and gratitude to Joseph. We greatly value and appreciate you.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard,
Richard,
Awesome friendly service, very helpful and patient. Thank you! :)
30 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Erliza,
Thank you so much for taking the time to share your kind words. We're so delighted to hear about your positive experience with us!
We greatly value and appreciate you, and we will extend your kindness and gratitude to Richard.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Antwoord van 1-grid
Hi Natasha,
Thank you so much for taking the time to share your kind words. We're so delighted to hear about your positive experience with us!
We greatly value and appreciate you, and we will extend your kindness and gratitude to Richard.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Best Support EVER!!!!
From the day 1-Grid opened and I have been part of the "family" this has been the best service I've ever received from support!! If only all the staff had Richard's attitude and enthusiasm!
24 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Eddie,
Thank you so much for taking the time to share your kind words. We're so delighted to hear about your positive experience with us, and grateful to have you a part of our "family"!
We greatly value and appreciate you, and we will extend your kindness and gratitude to Richard.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard is Forthcoming
Richard is Forthcoming, Enlightened, and Tech Savvy. Make him MD for 2024. KInd regards. Ian
23 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Ian,
Thank you so much for taking the time to share your kind words. We're delighted to hear about your positive experience with us!
We greatly value and appreciate you, and we will extend your kindness and gratitude to Richard.
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was very very helpful
Richard was very very helpful. I do wish they would put the different ways of setting up your email on the website so as not to have to wait 15 minutes on the phone just to speak to someone. But Richard was excellent.
17 juli 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Luke,
Thank you so much for your kind words, and giving us such valuable feedback. We will certainly use this to see how we can improve.
We greatly value and appreciate you, and we will extend your kindness and gratitude to Richard.
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
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