The company shipped out very quickly considering I live in the United States. They packaged the product well and I received it without any issues at customs so they definitely did their documentation... Toon meer
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Company is extremely easy to work with. Items are as advertised on their site. Not expensive. Shipping is a little slow. The review request came before the product arrived. The tracking system doesn’... Toon meer
Bedrijf heeft geantwoord
Your check-out states it accepts numerous credit cards as well as Apple Pay. After numerous attempts, including seeking help from customer service, which was ineffective, I tried PayPal. It worked. W... Toon meer
The product I purchased was difficult to find elsewhere but 1001 Hobbies stock it. It was delivered promptly and with care and best of all, I was updated every step of the way from purchase to deliver... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
98 reviews
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Fast and reliable
7 augustus 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Andrew,
Thank you for your feedback. We’re delighted that you appreciated the speed of delivery and the reliability of our service.
Kind regards,
1001Hobbies
Antwoord van 1001hobbies
Hello,
Thank you for your review. We’re delighted to hear that you appreciated how quick and easy your transaction was.
Your satisfaction is our top priority, and we’re happy to have been able to provide an experience that met your expectations.
We look forward to seeing you again soon at 1001Hobbies.
The 1001Hobbies Team
Extremely Disappointing- AVOID PRE-ORDERS AT ALL COSTS!!
I placed and fully prepaid my preorder on 7 March 2026. Since then, the estimated delivery date has been postponed three separate times, and I am now expected to wait approximately seven months from the date of purchase, with no guarantee that it won’t be delayed yet again due to another “supplier delay.”
What is most disappointing is not just the delay itself, but the complete refusal to offer any flexibility or customer-focused solution. Despite repeatedly explaining that the item was purchased as a gift for a family member and has long since missed the occasion, my refund request was refused every time.
Customer service repeatedly referred only to their Terms & Conditions and the 14-day withdrawal period, while completely ignoring my concerns about the repeated postponements and the unreasonable amount of time they have held my money without supplying the product.
I understand that supplier delays can happen. However, my contract is with 1001Hobbies, not with their supplier. Customers should not be expected to finance a retailer for months on end while receiving neither the product nor the option of a refund.
After my experience, I started reading other recent reviews and found numerous customers describing very similar issues involving repeated preorder delays and refused refunds. Unfortunately, my experience appears far from unique.
I would strongly advise anyone considering a preorder with this company to think carefully before paying in advance. Unless you are prepared to wait many months with no certainty of delivery and no realistic possibility of obtaining a refund, I would recommend purchasing from another retailer.
Very disappointing customer service and an even more disappointing overall experience. I will not be ordering from 1001Hobbies again.
4 augustus 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello,
Thank you for taking the time to share your experience, and we are sincerely sorry for the disappointment caused by this pre-order.
We fully understand your frustration with the repeated delays in availability and the long wait time. Pre-orders are indeed dependent on manufacturers and suppliers, and unfortunately, announced dates may be pushed back due to production or supply delays beyond our control.
However, we regret that our communications did not meet your expectations. Our goal is never to leave our customers without a solution, but to adhere to the terms and conditions applicable to pre-orders, which are communicated at the time of ordering and accepted by the customer.
Nevertheless, we take note of your comment regarding the importance of more personalized support when delivery times are extended, particularly when the purchase is intended for a special occasion.
We sincerely hope that your order can be fulfilled as soon as possible and regret that this experience has shaken your trust in our company.
The 1001Hobbies Team
Great selection but No Response from Customer Service
I was really excited to see a computer topper figure I really wanted for pre-order on 1001hobbies. I pre-ordered this item back in June 2025 and it was supposed to ship back in May 2026. My order number is 503274 and the status has remained as recieved and is still in process. I reached out to 1001hobbies regarding any updates on my order over a month ago and I haven't heard anything back. I understand that things get delayed but I would really like an update.
14 juni 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello,
Thank you for taking the time to share your experience. We are sorry for the lack of response regarding your pre-order.
We completely understand your impatience, especially since this is an item you were excitedly waiting for. Pre-order availability dates can unfortunately change depending on production and supply delays communicated by manufacturers.
We sincerely apologize that you did not receive an update after contacting our customer service. This is not the level of service we aim to provide to our customers.
We invite you to contact our customer service again with your order number so that we can check the exact status of your pre-order and provide you with an update.
Thank you for your patience and understanding.
The 1001Hobbies Team
Good Inventory and Easy to Navigate
The website was easy to navigate and I found exactly what I was looking for.
20 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Christopher,
Thank you for sharing your feedback. We are pleased to hear that you found our website easy to navigate and that you were able to find exactly what you were looking for.
Thank you for your trust, and we hope to see you again soon.
Best regards,
The 1001Hobbies Team
Avoid like the sodding plague.
Avoid like the sodding plague.
Pre-ordered an MG TURN-X Gundam kit on 05/05/2026. They informed me by email it'd be delayed by a month. Unfortunate, but fine, I thought.
It's now been delayed by another month, then another, then another. It's expected to ship in SEPTEMBER, now. To top it all off they try and keep 25% of your order cost (when Pre-ordering) if you cancel, claiming it as a 'fee'. Ignoring that such a tactic is, I'll point out, unenforceable and has no legal basis provided you have not received nor been shipped the item, it is regardless, scummy.
A sham of a website that ransoms your money. I don't care how rare the kit is, how cheap it seems, for the love of all things you care about find somewhere else, pay the extra twenty pound as opposed to getting involved in this absolute circus.
0/10.
Actually
-10/10
Their customer service team is also not to be trusted, they gaslight you into believing your consumer rights under EU and UK regulations dont exist. Dont trust them
27 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Michael,
We sincerely apologize for the inconvenience and frustration caused by the delay to your pre-order. We understand your dissatisfaction regarding the repeated changes to the expected availability date.
We invite you to contact our customer service team at contact@1001hobbies.com so that we can review your order and your situation in detail.
Best regards,
The 1001Hobbies Team
Antwoord van 1001hobbies
Bonjour Guillaume,
Nous vous remercions pour votre avis. Nous sommes ravis de savoir que vous avez apprécié la rapidité de la livraison et que votre produit est arrivé en bon état.
Merci pour votre confiance et à bientôt sur notre site.
Cordialement,
L’équipe 1001Hobbies
Actually Great
I lowkey thought I was gonna get scammed, but I was pleasantly surprised. The figure is adorable! I love pochita!
24 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello,
Thank you for sharing your feedback! We’re delighted to hear that you were pleasantly surprised by your experience and that you love your Pochita figure.
Thank you for your trust, and we hope to see you again soon!
Best regards,
The 1001Hobbies Team
The fact that they ship to Canada
The fact that they ship to Canada.
With the way the internet has made it convenient, it has also made it a bit sketchy. 1001hobbies answered all my questions when I had my concerns. Although, I would suggest in the future, a quick email with a tracking number and whom the Carrier is with, would help reassure customers better. Great experience all the way
17 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Mistery,
We sincerely thank you for your detailed and positive feedback, as well as for the trust you place in us.
We are delighted to hear that our team was able to answer your questions and support you throughout your shopping experience. We fully understand your comment regarding delivery tracking: receiving the carrier details and tracking number quickly is an important element in providing our customers with greater visibility and peace of mind.
Your suggestion is valuable, and we will take it into consideration as we continue to improve our communication and the quality of our service.
We are pleased to have provided you with a satisfying experience from start to finish and hope to have the pleasure of assisting you again with your future purchases.
Kind regards,
The 1001hobbies Team
Worth the wait
Though the item did take a while to ship out once it did it arrived very quickly for international transit. It was in pristine condition and nicely packaged. Also it was something I probably wouldn't have been able to obtain without overpaying at resale. Overall I am very pleased.
15 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello,
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with your order, the packaging, and the condition of the product upon arrival.
We are also pleased to know that you were able to find the item you were looking for at a fair price. We wish you lots of enjoyment with your hobby and hope to have the pleasure of assisting you again in the future.
The 1001hobbies Team
I’m so glad they honor unfulfilled orders with store credit vouchers.
1001 Hobbies had a product listing that I had purchased last year, unfortunately the item was not available anymore, not even for back orders. So, 1001 Hobbies reached out to me via email to inform me of the circumstances and then they offered me a store credit voucher. Just recently I used that voucher to make a purchase on a preorder that I wanted. I’m glad that they were able to accommodate me from a purchase that they weren’t able to fulfill. I’m looking forward to receiving my preorder when it becomes available.
6 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello,
Thank you very much for your detailed and positive feedback! We are pleased to hear that our solution met your expectations and that you were able to use your store credit voucher for a new purchase.
We always strive to find the best possible solution when an order cannot be fulfilled, and we are glad to know that you appreciated our support and follow-up.
We wish you lots of enjoyment with your future purchase and hope to continue accompanying you in your hobby projects.
The 1001hobbies Team
Antwoord van 1001hobbies
Hello,
Thank you very much for your feedback! We are happy to hear that your order arrived safely and that everything went well.
We wish you lots of enjoyment with your hobby and hope to have the pleasure of assisting you again soon.
The 1001hobbies Team
Antwoord van 1001hobbies
Hello,
Thank you very much for your kind feedback! We are delighted to hear that your package arrived well packed and that you are satisfied with your experience.
We wish you lots of enjoyment with your hobby and look forward to assisting you again with your future purchases.
The 1001hobbies Team
Avoir trouve des decals tres difficile…
Avoir trouve des decals tres difficile a trouver ici et que je n encourage pas les Etats Unis pour les raisons que vous aussi connaissez
8 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Bonjour Gagnon,
Nous vous remercions d’avoir pris le temps de partager votre avis.
Nous sommes ravis d’apprendre que vous avez trouvé sur 1001Hobbies des décalcomanies difficiles à trouver ailleurs. Nous mettons tout en œuvre pour proposer un catalogue varié afin de répondre aux attentes des passionnés de modélisme.
Nous vous remercions pour votre confiance et espérons avoir le plaisir de vous accompagner à nouveau lors de vos prochains achats.
L’équipe 1001Hobbies
International order arrived promptly
International order and it arrived in less than two weeks. Product is in good shape and exactly what I ordered. Will buy from them again.
3 juli 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Richard,
Thank you very much for your positive review.
We are delighted to hear that your international order arrived quickly, that the product was in perfect condition, and that it fully matched your expectations.
Your trust and your intention to order from 1001Hobbies again mean a great deal to us and encourage us to continue providing the best possible service.
We look forward to welcoming you back to our website soon.
The 1001Hobbies Team
I received exactly what I ordered…
I received exactly what I ordered packed very securely.
18 juni 2026
Antwoord van 1001hobbies
Hello Alan,
Thank you very much for your positive review.
We are delighted to hear that you received exactly the product you ordered and that you appreciated the care taken in packaging your order.
Your satisfaction is our top priority, and we sincerely thank you for your trust.
We look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Easy Ordering
Ordering on the web site was easy and safe. I appreciated their variety of offerings.
23 juni 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Gum,
Thank you very much for your positive review.
We are delighted to hear that you appreciated the simplicity and security of your shopping experience on our website, as well as the variety of our catalogue.
We do our utmost to offer a wide selection of products to meet the expectations of all enthusiasts.
Thank you for your trust, and we look forward to welcoming you back to 1001Hobbies soon.
The 1001Hobbies Team
Thought it was a scam, but I guess it wasn't LOL
Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.
26 juni 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Anya,
We sincerely thank you for taking the time to share your experience and would like to apologize for the inconvenience caused, as well as for the lack of clarity in the tracking of your order.
We fully understand your frustration regarding the delays, changes in status, and multiple exchanges. This type of experience does not reflect the level of service we aim to provide to our customers.
However, we are pleased to hear that you eventually received your item. Your feedback is very valuable and helps us improve both our pre-order management and customer communication.
We hope to regain your full trust in a future experience.
The 1001 Hobbies Team
Great Selection of Modeling Supplies
I found what I was looking for and the ordering process was easy. My only concern is that is being shipped overseas.
8 juni 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello Gregg,
We sincerely thank you for your feedback and are glad to hear that you were able to easily find the product you were looking for and that the ordering process met your expectations.
We also understand that international shipping may raise some concerns, and we do everything we can to fulfill our commitments to our customers.
We look forward to assisting you again very soon.
The 1001 Hobbies Team
Ordering was easy
Ordering was easy. Price was good if you disregard the tariff. Shipping is very slow.
18 juni 2026
Review zonder uitnodiging
Antwoord van 1001hobbies
Hello David,
We sincerely thank you for taking the time to share your experience. We are glad to hear that the ordering process and the pricing met your expectations.
We also take note of your comment regarding delivery times. We understand that this can be frustrating and are doing our best to improve this aspect. Regarding customs duties, these depend on the regulations in force in the destination country.
We look forward to the opportunity to provide you with a better experience on your next order.
The 1001 Hobbies Team
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