1001hobbies Reviews 

98
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The company shipped out very quickly considering I live in the United States. They packaged the product well and I received it without any issues at customs so they definitely did their documentation... Toon meer

Beoordeeld met 4 van de 5 sterren

Company is extremely easy to work with. Items are as advertised on their site. Not expensive. Shipping is a little slow. The review request came before the product arrived. The tracking system doesn’... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Your check-out states it accepts numerous credit cards as well as Apple Pay. After numerous attempts, including seeking help from customer service, which was ineffective, I tried PayPal. It worked. W... Toon meer

Beoordeeld met 5 van de 5 sterren

The product I purchased was difficult to find elsewhere but 1001 Hobbies stock it. It was delivered promptly and with care and best of all, I was updated every step of the way from purchase to deliver... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

98 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 58% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,1

Alle reviews

(98)

87 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

This company is a SCAM!

This company is a SCAM!
Avoid it!
they look like a normal shop, but they use several "dark patterns" to secure your cash before they even have the product:
• The "Phantom Stock" Trick: They list thousands of items as "In Stock" (usually with a 1-2 week delivery estimate) that they do not actually possess. They are essentially a high-delay drop-shipper. By the time you realize the item isn't coming, they've had your money for weeks.
• The "Rolling Deadline" Loophole: When a delivery date passes, they automatically send a template email pushing it back by another month. They do this repeatedly to keep you in their system past the window where many banks allow easy chargebacks.
• The Predatory 25% Cancellation Fee: This is their most "scam-like" tactic. They claim in their terms that if you cancel a pre-order, they keep 25%. However, under EU law, this is often considered an "unfair contract term" if they haven't shipped the item or if they've missed the promised delivery date.
• The Geographical "Mask": By using dozens of local domains (.nl, .it, .co.uk, .be), they trick customers into thinking they are buying from a local shop with local return laws, when everything is actually funneled through their French entity.

3 maart 2026
Review zonder uitnodiging
Logo 1001hobbies

Antwoord van 1001hobbies

Hello,

We are truly sorry to read your review and regret that your experience has led you to form such an impression.

We would like to point out that pre-order lead times may vary depending on suppliers and manufacturers, which can result in changes to delivery dates beyond our control. The availability information displayed on our website is provided for guidance only and may change depending on stock levels.

Regarding cancellations, these are governed by our terms and conditions of sale. Any fees are only applied in specific cases, particularly when orders have already been placed with suppliers.

We do, however, understand your frustration regarding the lack of clarity and the delays encountered. We take your feedback very seriously and will pass it on to our teams to help improve our processes and communication regarding orders.

We remain at your disposal should you wish us to review your case or provide further clarification.

Kind regards,
Customer Service

Beoordeeld met 1 van de 5 sterren

Took my money and provided no service

Ordered a model and paid for it 7
Months ago. I still haven’t received the model even though they have advertised same day shipping on it. I rarely even get a response from customer service. Avoid 1001 Hobbies like a skunk at a picnic.

10 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Toujours le même problème de stock

Toujours le même problème : on regarde les articles recherchés et ils sont bien en stock.
Vous passez la commande des dits articles et voilà; on vous informe qu'il y a des articles en rupture de stock.
Donc n attend une livraison hypothétique.
j'ai demandé le remboursement si pas livré avant le 02/01/2026.
J'attends !!!!!

19 december 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Numerous methods of payment? I don’t think so.

Your check-out states it accepts numerous credit cards as well as Apple Pay. After numerous attempts, including seeking help from customer service, which was ineffective, I tried PayPal. It worked. Why I had to go through this ridiculous exercise makes no sense at all.
Simply state, “We only accept PayPal”. It’s not that hard.

29 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered a playmat that showed in…

I ordered a playmat that showed in stock only to find out a week later it was an error on the website. I cannot get in contact with a single person to resolve the issue the one emails response I got was we can off you a credit and I responded to the email but no response back again. Horrible customer service

3 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So far so good. Pleasant Surprise today.

Thus far, An excellent start. I was looking for unusual item, as I am sure most modeler's do. Easily found. Easily ordered. At a fair price. Still waiting for the item which was ordered on 8 December. It appears to be coming from France. Item arrived today in a snowstorm ! Awesome job folks !

6 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible customer support.

Tried to cancel an order and was ignored for months, then had to wait weeks between replies only to get a 'refund' of store credit like I was planning on returning.

22 augustus 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

1001hobbies Offered the Best Price

1001hobbies offered the best price for the item I was looking for, based on recommendations of what was considered the best kit to purchase. They were quick to provide me with a receipt of my purchase. However, there seems to be some confusion on completing the purchase, which I thought I had already paid for. Hopefully it will be resolved soon.

22 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

To be honest I was hesitant…

To be honest I was hesitant when ordering because of older reviews of the company and some bad Reddit threads I'd read, but I'm happy to say I took the chance since more recent reviews seemed increasingly positive. I purchased a loungefly bag and it arrived in perfect condition despite the box itself being a bit mangled from shipping. I am in Canada, so I'm not surprised at the condition of the box after an over seas trip, but even with the distance it was only 8 business days from the time of ordering to delivery.

28 oktober 2025
Review zonder uitnodiging

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