Capitol Lighting – 1800lighting.com Reviews 

The customer service is impeccable. They have kept me updated. Every step of the way for my $700 purchase. I will definitely use them again.

I bought a fan on clearance thinking that I was getting a good deal and I am saving some money, this was bought in August of this year. Now I find out that the receiver is not working properly call them up and they said there is no manufacturer warranty because this was a open box return. So I go to there website and look at clearance items and none of this is mentioned, not that this was a return and somebody had this before me.no warranty just ALL SALES ARE FINAL. But they advertise clearance items as NOTE: This is a CLEARANCE item. Product is in as-new condition. All clearance sales are FINAL and quantities are limited to stock on hand. This is directly from there site now they want me to buy$$ the defective part. My recommendation is not buy anything from these crooks. They are deceiving the public and if I can give 0 stars I would. Just to mention even customer service agent was rude.

Lights were in stock when we ordered. Then back order, then multiple delays. Never a word of update from them, and 'oh well' attitude when we check on status

I just purchased a 60 inch fan from 1800 lighting. I didnt get a confirmation right away so I went on the online chat. The guy had my info pulled up and squared me away in literally seconds. Super nice amd super fast. I will update this review if something happens with the shipment but so far I'm extremely happy.

I ordered a mirror on July 8th, I received it month later broken and the company asked me to ship the broken mirror anyway and FedEx it is not shipping a broken mirror to them because it’s damage. I have been dealing with this since July and it’s now almost September. I do not recommend customer service sucks.

Waiting for a chandelier I ordered over 2 months ago. They never communicate with me about delays in shipping, I have to call and ask every time. It has been delayed 3 times with zero communication from 1800 Lighting. I highly recommend using another company to avoid this unnecessary stress, I wish I had.

I should have heeded the bad reviews. Ordered a fixture from them and when we opened the box one of the glass panels was completely smashed - and I don't mean broken in transit, as it looked like the glass had gone through a grinder the pieces were so tiny. Company wouldn't help order a replacement part. Terrible service.

Great selection of items and Pamela was very knowledgeable and answered all of my questions. I will be shipping here again when I need more lighting.

Purchased a Cono LED three light glass pendant. NO GLASS! Plastic.
Payed $1,103.03. Looks like its worth $59. Waste of time and money.

I have been dealing with the store in Stuart Florida and in particular the customer service rep Kaitlin Booe. From day one since Sept. 2022 I have received numerous fixtures I did not order. Kaitlin does not return e mails since for two months she could not get the order correct. It seems they are unable to look at the paid sales order ticket and ship the customer what they paid for and ordered.

Company is horrible! Would not use them for anything! Placed an order in June and it is now mid November and no sign of my items and zero communications despite my desperate attempts to get info.

What an absolute horror show they are and hopefully people see this before even thinking of dealing with them.
Buyer beware!

I wanted to update my home and needed 8 ceiling fans. They were always quick on the phone or chatting, and helped with choosing the fans, which rods, which remotes-everything! Then I had one remote not being used and they were easy to work with regarding the return. I also believe I got the best fans for the best price. I recommend them!

Ordered lighting 7/22. Back order date keeps getting pushed back with ZERO communication from Capitol. Now the ship date has been pushed to 9/26. I work in customer service as my profession and communication is key for a successful client relationship. They have zero communication skills. Would not order from them again.

One of the worse online ordering and customer service experiences I've ever had. They misrepresent lead times on their website, their supply chain management is horendous, they don't communicate anything (I mean nothing) regarding orders, when you do reach customer service they are also not informed, and if you need a refund get ready for a long ride.

Stay away!

We bought 3 chandeliers There was a lengthy delay (due to supply chain issues) on one of the lights. Due to the minimum cost of service calls by the electrician, I asked customer service if I could return the most expensive chandelier bought from them and rebuy it when the other two chandeliers were delivered, so all three could be installed at once. They said no need to return it; they would mark their records so it could be returned late if there were a problem.
When the electrician tried to hang the largest chandelier, it was lop-sided due to a manufacturing error when the chandelier was assembled in the factory. Capital was able to get us two substitute parts to make the appearance seem normal. However, these parts were a make-do (not the correct size for the chandelier as designed).
We ended up with the bottom ring of the chandelier being 17" inches from the top ring instead of a 20" spacing, as designed. I felt we ended up with a factory second chandelier and we should have received a refund of a substantial part of the original cost of the chandelier as if it were an open box item. Or Capital should have sent a perfect chandelier and paid to remove the factory second and to reinstall a perfect chandelier. Neither was acceptable to Capital.
We now have a factory second chandelier for which we paid a first-quality price.
Customer Service was very good until it came time to rectify the manufacturing error that was beyond our control.
I would not buy from Capital again..

I placed a large order and canceled my order 2 days after placing it. I received a confirmation email that my order was canceled on March 15, 2022. It's been over a month and I still haven't received a refund. I have contacted them several times and they claimed they are in the process of refunding me but I'm still waiting.

Went to Capitol Lighting Eatontown yesterday with my wife and met with Lorrie. She was extremely helpful to us and went over and above to help us select and secure lighting for a house we are building down south
Lorrie thanks for all your assistance
Bob 💚🇺🇸🏋️‍♀️

I live in Delray Beach and needed some extensive lighting consultation and installation. My budget was $30,000. I went to capital lighting told them my situation and they put me in touch with one of their lighting consultants. We made an appointment, she came to our home evaluated our needs and we gave her our input. She said she would work on our request and get back to us with a plan.
five weeks later we have heard nothing. Capital lighting completely ghosted us. I would have appreciated a response even if it was we don’t think we can help you.
This was unprofessional, unacceptable and rude.

When ordering I was trying to get a fast shipping method, I got on a chat to confirm if the item would go out on time and still the person could not tell me. I had to roll the dice and it didn’t not leave the warehouse in time.

Ordered the fixture with "43 in stock, ready to ship". Expected to receive it in 7 days. Then received an email that the ship day had been adjusted to 7 weeks later! There were still 30+ showing in stock. In the end it showed up in 10 days, so not bad. Just confusing.