Capitol Lighting – 1800lighting.com Reviews 

I've made my order and paid money for the lamp on May month. Now we have end of September. This business absolutely doesn't care about consumer- no e-mails about delay, anything about status of my 4 months delayed order....
Customer service is so low quality that one option they can suggest- is to cancel your order. Greetings to Tiffany S.
It's a pity that such businesses still exist...

J.

I made a large purchase to outfit a new build. I had a couple issues
Bent long down rod from shipping. Fan receiver defective and a fan out of balance because of the shroud being out of round. All 3 were handled with the matter of a phone calls. 1-800 lighting and Hinkley fans were outstanding in providing the remedy. Thank You

Very fast and helpful customer service. They helped me straighten out some mistakes I had made while ordering.

Final touch to finished redecorating a bedroom, was to find the "perfect" lamp. Visited multiple stores, till finally went to Capitol L. store. Dennis was extremely helpful, knowledgeable and friendly. He understood what I was looking for and helped me to get it. The service over all was excellent. Quality of delivery (packaging) superb. Time of the delivery was too long and that is why Capital L did not get 5 stars.

Three shipping Delays. Despite website stating in stock. Getting a straight answer would be more helpful from a potato.

Missed the most recent Shipping date of August 28th.

They bait you with a 20% off coupon and reasonable shipping lead times, charge your credit card, push out your product ESD, hope you forget about the order, and carry on scamming other people.

I should have paid the extra 20% and ordered from New York Lighting. At least they always fulfill my orders promptly!

Somehow suspect I will have to dispute the $600 charge with my bank.

Wendy Pelligrino was so friendly, patient and helpful throughout the process. We’re building a home and had never purchased “post lights” (an HOA requirement) before. She found the correct post accessories and gave us a great discount. When my husband heard about my positive experience and saw the quote, he suggested I ask Wendy to quote the rest of the lights we’d selected at our builder’s designated store. It was nice to have the option to easily reconnect with the person who’d done the initial quote. The other lights were also less expensive and in stock at Capitol, so we ended up placing the order for all of our lights with Wendy and deleted the previous hold at the builder’s store. Lastly, we needed to have the lights shipped to my parents in FL so they’d be able to take them to the building site when needed; Wendy patiently coordinated that as well.
Thank you for such a positive experience! We’ll be back! :)

To this point, I've only placed an order. As I've not received the product, I cannot assess the speed r quality of deliver, or the quality of the product. The website made searching for what I desired easy, though I found the prices of some items to be unbelievably high. I have the money, but $4K for a floor lamp? I'd suggest that this survey not be sent to purchasers until after the product has been received.

I have always had great experiences with Capitol Lighting. They ship quickly, package well, have fair prices and if there happens to be a problem they always take care of it. I would do business with them again

I recently enjoyed working with Wendy to find the perfect kitchen light over my table. I was struggling to find something that matched the color and decor of my other lights, and it felt like an impossible task. However, Wendy's expertise and eye for design made all the difference. Within a short period, she magically found the perfect light that fit my kitchen beautifully and seamlessly complemented my existing decor. Wendy's assistance was invaluable, and I couldn't be happier with the outcome. I highly recommend her for any lighting needs! Thank you Capitol Lighting!

Ted was.so helpful and patient. Truly amazing customer service

When my order of 8 lights was delivered I discovered I had not ordered the correct bulbs for the smaller 4 lights. In addition the glass globe on one of the larger ones was broken. I called and was easily able to order the bulbs and a replacement globe was ordered and delivered quickly. The staff were professional and helped me with both issues.

Ordered several ceiling fans for my home. Arrived sooner than expected and can’t say enough positive things about customer service.

Unfortunately lights I ordered did not work. I needed to return them. There was a glitch in fed ex labels but thankfully Kelly from the company was able to rectify. Great customer service from her!

I received a damaged item and was very disappointed. I called customer service and the rep was very understanding and helpful. She quickly handled my problem and issued a full refund. Thanks Christie !

Unfortunately, I needed to cancel my order due to a delay in shipping of the fixture. Kollyn from Customer Service was extremely helpful, and a refund was issued promptly. I would definitely due business with them again.

BOUGHT (2x) PROGRESS LIGHTING MFR SKU: P5737-31 outdoor fixtures through 1800-Lighting
Very Disappointed to find out the “Black Finish” was black plastic and the “Clear Beveled Glass”… was Clear plastic. When searching light fixtures I used black metal in the filters and when this fixture appeared in the advertisement there was no mention whatsoever about being plastic or even NON-Metallic. Hell, even the cap screws were plastic and they were too short to tighten the back plate to the wall! I had to use shims!

I would have never bought these fixtures if I knew they were plastic and had I known these were plastic, I would have never paid the ridiculous price I did.

Storm took out my old lights so these will have to do while I find a couple of decent quality metal replacement fixtures that by the way, will NEVER be manufactured by Progress Lighting. That bridge is burned and Progress Lighting will never see one thin dime from me ever again.

This company always goes above and beyond. I have dealt with them on several large transactions and they never disappoint. 5 plus stars!!!

I have used Capitol Lighting for many fixtures in 5 major renovation projects over the past 3 years. It is not unusual to receive damage products or have issues with a faulty product (especially the more advanced dimmable LED fixtures). What o appreciate when buying through Capitol is they are quick in coordinating a resolution and good at communicating the resolution plan in a timely manner. I usually get better pricing through Capitol, but it is the customer service I appreciate most.
TJ

One of the few companies left in America who truly care about their customers. I recently purchased a few light fixtures, unfortunately none of them worked out. They made it so easy to send them back, no questions asked. They promptly processed and credited my return and extended me a discount on my next purchase. Of course I re-ordered other pieces which worked out this time and I love. Thank you Capitol Lighting for making online shopping so simple and putting your customers first!

Ray was extremely knowledgeable and I was able to place my order (3 items) within 5-10mn.
Kelly and Tiffany in customer service were so helpful and efficient.
It is now my 3rd order with Capitol-lighting and my parents have place many orders - it is definitely the place to purchase light fixtures: great selection, very competitive prices, orders arrive promptly and they are very well packaged so all together a great experience and such nice additions for a home or business.