Capitol Lighting – 1800lighting.com Reviews 

Received a defective lighting product From capital lighting. We responded to the email with pictures of the defect. They promptly responded and sent a replacement item. Very happy with their customer service as well as their product.

Madison was the first person who would listen to me about my very troubling ordeal, ordering these light fixtures that I paid for but have never received and it’s been about six months it felt good to have someone to listen to me even if she wasn’t able to resolve my problem, but she gave the phone number to me of a person who could thank you Madison for Great!service

I just had the pleasure of working with Wendy P to pick out lighting for my home renovation and I couldn't be happier with my experience. Wendy provided amazing customer service from our very initial contact. She was very knowledgable and took the time to understand my exact requirements and preferences.

What impressed me the most was her familiarity with the inventory and her ability to recommend alternatives or counterparts from other lighting companies, which greatly expanded my possibilities. This not only helped me find what I was looking for, but also assured that I made informed decisions.

Wendy's warm manner made the entire process pleasant, and she was extremely responsive. She was always accessible to answer my inquiries and offer advise when necessary. I sincerely appreciate her assistance and experience, and I wholeheartedly recommend Wendy P to anyone searching for lighting options.

Thank you, Wendy, for your excellent service!

Christi P. in customer service has been an awesome help with my orders several times. She is very efficient and pleasant. She gets the job done!

Wendy Pellegrino was a friendly voice who knew her product, could check inventory, could help evaluate the wisdom of combining several features (such as remote switch and motion detection) and finally made the process of ordering very pleasant.

I have been looking for 3 sconces from House of Savoy. They were unavailable, but according to Capitol Lighting they would be available mid Jan. On a Sunday I emailed customer service to get an affirmation that it would be available as it was needed for bathroom remodel. I was pleasantly surprised to receive a response from Wendy P that same day, assuring me
she would contact company and let me know Monday. She followed through and gave me an excellent quote. I immediately purchased. Wendy helped place the order. It was an absolute pleasure to work with Wendy. She is friendly, professional and competent. She goes above and beyond.

Wendy Pelligrino was FANTASTIC in helping with my initial order. She helped me identify all the proper components and we couldn’t be more happy with the result. (She even found a 25% discount for our order when I called!) When one of the fixtures arrived cracked, Christi helped issue a prompt refund and Wendy followed up to see if we needed help finding a replacement! Impressive team!!

I am so impressed with the experience I had with Capital Lighting. Wendy was very helpful and efficient, the price was extremely competitive and it shipped on time! If I could give 10 stars, I would. Thank you!

Called the Palm Beach Gardens location to order a replacement capacitor for my Minka ceiling fan, since Capital Lighting is an authorized dealer and I have a great experience working with Chris Surrena from that store purchasing over $7000 of lighting. I was told Chris no longer works there and they won't order Minka parts unless I had purchased that fan from them. I questioned their policy since Minka had told me to contact any authorized dealer. I was then transferred, disconnected twice, and on my third attempt sent to voicemail. This was handled so poorly. Maybe after getting the price for the replacement part, I could have decided to buy a new fan and two others so all my fans would match. Needless to say they won't get another dollar from me or any more referrals. I called Minka back who couldn't understand how I was treated and for customer service sent me the part for free. I will certainly buy Minka again, but not from this store.

Wendy was wonderful to work with. One of my two items came in damaged from the factory. Called Wendy and she immediately took control of the issue. We received immediate satisfaction and now are waiting for the replacement. Wendy was great to work with in all aspects of our purchase right through delivery. Thanks very much!!!

Item was amazing, delivered quickly. Customer service was outstanding, highly recommend.

Purchased a light from them ordered in September. Told would be here in Oct. now November. SHIPMENT
Terra 23 Inch 5 Light Multi Light Pendant
Terra 23 Inch 5 Light Multi Light Pendant
Finish: Gilded Brass
Glass: Optic Amber
Lamp Type: Incandescent
Color Temperature: Bulb Dependent
Lumen Output: Bulb Dependent
MFR SKU: CHB0047-05-GB-OA-C01-E2
Unit Price: $3,146.25
Qty: 1
Estimated Ship Date: Oct 25, 2024

Figured it out they would have a list of 1000 dollars so never ordered it. Given the run around d while they held my money.

Recommend you avoid them.

My rep was Wendy,
And I got a quote that was substantially better priced than all the other online retailers for the unique cool Inca Round Pendant. Wendy is a 25 yr veteran in the lighting industry and even owns an Inca Round Pendant in Chrome finish, and thinks it looks fab in her place. I have not received my orders yet but have had a lot of problems with another online retailer with them blatantly being guilty of FALSE ADVERTISING on the Inca Round Pendant, but was very happy w the cust svc from Wendy AND ABSOLUTELY ESCTATIC w the pricing.

What more can you ask for?
(at least in the world of lighting, lol)

Love working with 1800/Capital lighting. Great customer service for ordering as well as when I get a defective product. Would certainly recommend as an excellent online lighting vendor.

I just ordered a chandelier for my dining room. I received excellent service from Wendy.
It was wonderful shopping experience.

Capitol Lighting has such beautiful lights but their customer service is even more amazing. I worked with Wendy who went above and beyond to help me. I needed to find a kitchen table light that coordinated with my kitchen pendant lights. She sent me so many options with images of my pendants with other lights which helped me make my decision. She also helped me choose the correct size pendant medallion for the ceiling and did a special order for rods for another chandelier that was a bit too short.

I highly recommend Capitol Lighting and Wendy! I will be using her again for more lights soon.

My wife and I had the pleasure of working with Nahren Isteifo twice. She is a dedicated and patient professional which I, as an architect, deeply appreciate.

We recently moved from a single family home in Fair Lawn to an apartment in Fort Lee and needed to replace many fixtures.

Between what we were able to see in the Paramus store and on line we were able to make all the purchases with both confidence and delight.

She is a joy to work with and I cannot recommend her more other than to say, if and when we need to continue to purchase lighting, Nahren is the salesperson we will seek out again (and again).

Allen Weitzman, architect/planner

We ordered a ton of lighting for our new house. $20,000 order. It was delivered over the period of a few weeks. Installation has gone on as the house is being finished which took a couple of months. We realize we have 4 extra fixtures (unopened boxes) that we don't need (ordered 20 but needed 16). This is an item that is common and one they still sell (at a higher price than i paid!) I contacted them about a return and was told it was outside the return window. I asked to reconsider and they said it was just the policy. I asked a third time and was told again it was policy. For a company that sells other companies' products available via many other channels, customer experience is the differentiator. And it made the difference for me - I will never do business with them again. Cold. Transactional. No empathy. And my many friends who will be purchasing lighting in the near future? They will also not be using this company.

Our light was missing a part, they contacted the manufacturer and the part was sent right out to us.

Our fault we ordered later than we should have and our contractor needed the lights faster than it looked like they might come. I sent a note and they acted on it and had it shipped out faster than the message online said it would get here. I was very happy with their service. Also, Capitol Lighting had a sale a day or so after we ordered and they went back and gave us credit.