1stoplighting Reviews 

Excellent customer service. I bought 2 new light fixtures for the kitchen. There was a recommended base to purchase and when my electrician went to install they didn't work. I reached out to Customer Service and informed them I wanted to initiate a return. They told me they would just issue a credit and to donate or throw away the items. Not sure why they didn't work but I appreciated the timely refund. The light fixtures we bought we loved and look great.

Scam company, beware. Items will show in stock and ship in 24 hours, but never actually ship. After weeks of follow up with no luck, now in cancelation stage hoping to get my money back.

We ordered a lantern in black and received bronze. There is no way for them to track anything or provide you with any sort of customer service resolution. The prices fluctuate by the min making it impossible to pin point their own advertised info, this works to their advantage beacuse since their system does not provide them with relevant or up to date info, they cannot help you do anything excpet return the product with refund being 10% less the purchase price for "shipping".

Their customer service is useless but also the kind of unpleasant that just makes me wonder how businesses like this can function even for a bit.
Jhonjon Vestido is a special example of this. He was rude, defensive and condesending.
His exact words were, "that he could not help us cause he was not GOD." Which is really a terrible excuse and not really as informative as he prob thought.
Not for one second did I think God would be working in online retail.

Jhonjon was the best. He made my problem better with a smile. Thank you.
Mark

I bought a $1,500 chandelier for my new home and not all the pieces were in the box. By the time I had the chandelier installed, it was past the 30 days and they have not helped me try to get the missing pieces. And they now want me to pay for the pieces if they are able to get them!! Not happy at all. When I pay that much for lighting, I expect the pieces to be there. BTW, don't buy the Currey and Co Mantra Chandelier. It's $2,000 and doesn't come with all the iron pipes. I have gaps in the chandelier!
Update: 1stoplighting reached out after review and finally sent the missing pieces!

Gerard took swift action and resolved my globe issue. I've ordered 4 of my large light fixtures from 1stoplighting, and will continue to order from them. Their customer service, prices, and reliability are top notch.

Alex was extremely helpful when I was trying to find my order. I appreciate that I was able to get a live person and not just a bot.

Very prompt. Very helpful and an upbeat positive attitude

I received an email from 1stoplighting about a promotion they were running in the month of March that they will pay the tax on your purchase. Since I had placed an order earlier this month I reached out to their customer service and the agent was able to honor that request in a quick matter of time. He was very professional and kind.

I ordered the fans from this site because I could get a discount. It was difficult to place the order; the site wouldn't take my credit card; I couldn't get help on their phone line. Finally, finally, there was one person who called me and took my credit card -- she said that was her job, so I'm not the only person who had trouble placing an order on their website. Then, I got an email that some of my products were shipped or delivered to my contractor; I checked the website and it said only some had been delivered. I tried to get more info from the company, but couldn't get anyone to answer the phone. Even after waiting for word on my other products, I didn't get a second email, and their website still showed that not all of the products had been sent. I was trying to get it organized before leaving the country but couldn't get info or clarity. Finally, we realized that the whole shipment had been received. It was a waste of my time at a difficult time. And it turns out that products can only be returned within 30 days of purchase, which had expired by the time I returned to the state. I just wanted to return extra droprods we didn't use, but now I have extra bronze poles I don't need. The products from the manufacturers are fine but ordering them through this company is a total pain.

I ordered a product and was told it was back ordered two months. I have tried several times to cancel and get a refund and keep being told the item is on the way.

I ordered the wrong thing so they sent me info to return. I returned. They confirmed they received it. Weeks later, no refund, they send me a "matter is resolved" email. No, the matter is NOT resolved. They refused to refund my money. I had to go through my credit card/bank fraud department to resolve the issue. They are cheaters.

The agent was knowledgeable, friendly and provided updates on the status of a missing item in my order.
The order was completed in a timely manner. Thanks very much.

Having a problem with an order. Contacted customer service and was not getting it resolved. Princess took over and resolved all the issues. A nice person who communicated with each day!

Our beautiful chandelier came in damaged. a replacement was shipped very quickly. I can't wait to get it hung!

Shoutout to my friendly agent, Jhonjon! He handled my issue with professionalism. In fact, I have been bragging about 1StopLighting because of their fast shipments, but now I am saying that they have world class, #1 customer service!

Dangerously sharp parts!
I bought the Golden Eleanor articulating wall lamp from this company and cut my finger when operating the rotary switch. Turning the knob between your fingers wedges them against the sharp edge of the cheap, thin disc shaped part beneath the switch.
The little pull tab intended to be used to reposition the arms is also an unfinished stamped part with sharp burrs on the edges. The articulating arm joints are so tight and stiff that the lacquer finish gets ground to a powder if you manage to move them. This lamp is listed for $125. Having installed the lamp a return was not possible. I requested a 50% refund. Even a cheap lamp shouldn't be this bad, but similar lamps online cost about $60 for a pair. I was offered a credit against future purchase, and then eventually a $10 refund instead.

I just wanted to leave a review of Jhorjon Vestido, the agent who I had help with me with an error on my order. He was very helpful and genuinely friendly. He resolved the issue efficiently. Always great to deal with a company who employs great people. Thanks Jhorjon :)

Thank you very much Jhonjon. I am very pleased with our chat today. You super helpful in assisting me. Very nice and extremely patient. Excellent customer service.

Initial order was completed promptly & accurately. One fixture failed after a few months but they sent a replacment within a few days.