1stoplighting Reviews 

After cancelling the order, 1 Stop shipped the product 8 hours later after I received confirmation of the cancellation. No ability to talk to a human. Finally "website chat" with a rep. Still going to charge 10% to return the item. Go to Home Depot or Lowes and avoid this company. No customer service.

I placed an order that was lost by the shipping company. Kao Kalia Vue provided exceptional customer service to track down and get the order to my house, with very prompt and thorough communication. I am so impressed. The lights that I ordered from ProgressLightingExperts / 1StopLighting were exactly what we were looking for, and they look terrific in our home. Thank you for the wide selection and the excellent customer service!

I purchased a bathroom light fixture from one stop lighting and one of the 3 lights started malfunctioning. I was able to get it working, but then the other two were flickering as well. It took a few emails and I had to send a video, but my new light fixture arrived in the mail today!! Thank you for backing up the products you sell! Well done!!

Ordered a ceiling fan on July 26, charged on July 27. I had heard nothing from them no confirmation nothing. The only way to contact co.is virtual. They stated it would not ship until 10/2. Why do they take our money without informing us the item is not in stock.
The idea you can speak to know one is very unfair and crooked that they immediately take your money and don’t ship a fan.
Do not trust this co. 1stop lighting.

Excellent customer support by Princess Reid. Thanks

Jhonjon,

I just want to say how impressed I am with the Customer Service surrounding the return of my lamps. I received the credit today a mere 3 days after they were shipped. You and your organization get 5 stars from me for the best Customer Service experience I have had in years. Thank you.

Ann Magat helped me out by getting my shipping labels. Quick, super easy and very helpful. Nothing better than having great customer service when you need to return an item. Thank you!

Had a minor issue with a lampshade. Let 1stoplighting know about the issue via email. They responded promptly and their service agent, Princess Reus, was super helpful. She had a replacement lampshade sent out to me within days of that email. Excellent customer service! Would buy from here a million more times because of this! :)

quick and easy.

I purchased a chandelier and a couple of small pieces were defective and I was helped by a lovely person who was professional and efficient. I appreciate that very much.

I had a concern about an item that was sent, and this was quickly resolved. Kao got a replacement product sent to us without hesitation so we could get our house in order. Thank you!!

Ann Magat was very helpful. She took care of my request in less than 5 minutes. She was very thorough and easy to work with.

I had become very frustrated with the customer service of Quorum lighting experts. It is incredibly annoying that you cannot talk to a real person on the phone. I had chats with multiple agents over the course of a week. Some took very long to respond and others closed the chats before I could write down the number they told me to call. Ann Magat, however, was very prompt and helpful. She was able to process my warranty replacement quickly and efficiently. Whether or not I will actually receive the shipment remains to be seen.

Ann Magat in customer service is amazing! She helped resolve my problem efficiently and courteously! It is a pleasure to do business with a company that employs such wonderful people! Thank you!

Bought a ceiling fan that needed a longer 18 inch down rod instead of the 6 inch that comes with the fan. The fan and longer down rod came to us in TWO different colors (it was ordered correctly). I sent photos.Instead of a solution of trying another down rod from the company the agent said it wasn’t their problem. Unacceptable customer service.

Great Company to work with! Customer Support is great!

Package was lost in transit. No fault of theirs but Princess Reus sorted it right away and sent a replacement. Can't get better than that!

I purchased a very nice fan from 1stoplighting and we were excited to get it delivered exceptionally fast. After we unpacked the fan we noticed it had a damaged part. We were very pleased when this issue was easily resolved after talking to the customer service. Thank you John for helping with this problem