1stoplighting Reviews 

Everything I ordered came on time. The company was very responsive to my emailed questions. I love the pendant lighting.

im super disappointed that i spend over 1000 on a chandelier that arrived broken…. when ordered i was promised next day arrival of my money back. needlesss to say it didn’t arrive next day but i was ok with that as long as we hit the light in time. called in to let them know the light was damaged and was told id receive an email and someone would reach out in 3-4 business days. I’m really hoping they rectify this easily…. but for now im truly dissatisfied

UPDATE- it’s now been over a week since i spoke with this company about the damaged product. Only way to reach them is through chat—- and that takes forever. Advised them that the crystals has been broken. Sent in pictures and all. Told me the order had been sent for replacement crystals and I’d receive an update. Needless to say never received an update—- had to reach back out via chat again—- only for them to tell me there was no update and they will send one when they have one.

DO NOT PURCHASE FROM THIS COMPANY. READ REVIEWS!

My fandelier (order #11701844) cost over $500, plus an additional $120 for the electrician’s installation. Unfortunately, the fan has a defect: the motor shaft is crooked. As my electrician took down the fan, I sent the two requested photos, though I wasn’t given clear guidance on what the pictures were supposed to show. I packed up the fan and expected a return label, but it never arrived.

After that, I was told to contact someone to troubleshoot the problem. I cannot afford to spend more money on reinstallation and hourly charges for an electrician to troubleshoot a defective product. That would be throwing good money after bad.

This company operates under multiple names, which only adds to my frustration. I am beyond devastated and now believe I may have been scammed. Please advise on how I can receive a return label and process my refund, as the fan is clearly defective.

I order a light on October 29th order number 11702297, it is now November 8th and the tracking number issued still says label created but no movement. There is no way to talk to a live person. If you try to inquire on it through their automated system all it does is give you the shipping number. I put in a help ticket twice with no response. This is one of the worst companies to deal with, do not chance it, do not order from them

I was charged 151.00 erroneously, even though I made no purchase. I had to close my business card and file a dispute. This is a scam outfit and I am filing a complaint with the AG office.

Oh lord I should have read these reviews. I ordered a week ago. I have not heard or seen the order status changed. When you call, can't reach anyone and you do they bounced you around with longgggggggggggggggggg wait time. NEVER AGAIN!!!

If you are going to buy something they offer, I advise you to buy it somewhere else or you must be 100% sure of your purchase, they do not accept any type of return.

We received notification that the 10 lights we ordered were signed for and delivered but we never received this order. When we check the confirmation of signature the date on the letter head is December of 2023 and signed by someone GBUTTS which is nobody in our home or address.
We put in a claim but have had so much difficulty trying to find someone to contact for customer support and it's one endless throw from one place to another.
We did not get our order and we need these lights.

For order #11596254 I requested 4 pieces of replacement glass for item # RNL8407WT - I only received 2 pieces...I needed 2 more.... I had to ask in the chat 3 times for the replacement to begin with, the email confirming the shipping never came, and I had to wait for weeks for the delivery.....you can't email or call anyone, just use their chat, on which they are slow to answer .....terrible customer service! I would not purchase from this company again!

I wish I could give them zero stars. I got an email saying my item is back ordered. I called the number on the website to try to cancel my order and they don’t take phone calls, only want me to go online to enter more identifying information. We can no longer use the items because they won’t make it in time for our electrician. When I called the number on the website of the company that was supposed to ship it, the number is no longer in service. That already charged my card so I filed a dispute. Really messed up that companies do this.

There's no way to respond, so I will put it here. I went ahead and tried to cancel my last light as they weren't going to arrive on time right after posting this review. Ironically, an hour and a half after this review, two of my items shipped, the two that were on "back order" until September 19th. I did not receive a full refund for the other one. When I tried to email them at the email address they are providing, it kicked it back saying that the email address is not a valid email address. It is all fishy and disappointing. I won't be purchasing anything from this company again.

TERRIBLE CUSTOMER SERVICE! I would have given a zero if I could. I ordered some 2 light fixtures. They charged me for 2, claimed they shipped 2, but I only received 1. I have spent more that 2-3 hours on their chat trying to resolve the issue. A case was created stating I would receive a response with 1-2 days. It's been 8 days and still nothing. I go back on chat. Instead of resolving the old case they created a new one and told me it would be another 1-2 to receive a response. Let's just say I'm not going to hold my breath!

Lanel was very patient helping to resolve my issue

I was looking to upgrade fans in the house. With all the overwhelming options, I was a confused customer who couldn’t make up mind and made several mistakes with orders.
Nonetheless, I had privilege to talk to Mr. Gerad multiple times who gracefully help me with my odd request for orders exchange and replacements. He was not only professional but also very compassionate with my situation.
He and his team members spent several hours handling my need till I was fully satisfied. Furthermore, their shipments were on time, most importantly, they were very good about matching prices to get me the best deals on following fans!
As a returning customer, I highly recommend 1stoplighting.com.

- big ass fans - haiku, 84"
- maverick 88 ceiling fan
- kichler lighting - 330180ni

Ordered two expensive ceiling fans and when my electrician was ready to install them he said they were not rated for my application. I understand this is not the company's fault but even when I offered to pay the shipping fees they would not allow me to return them. I am very disappointed in this.

I ordered and paid for 4 light fixtures. After 4 days I received an email telling me they were backordered and only available 4 months from the order date. I then called to talk with a sales agent about a replacement fixture that was in stock. They confirmed the fixture was in stock and required that I place a new order and cancel my prior order. I was charged for both orders and had to wait about a week for a refund to hit my CC. Now on my second order, I just got an email saying that this new order is backordered, with the same (end November) date. They have had my money for 1 week on this new order, after confirming that it was in stock. This looks like a money laundering scam where they are making money on payments for orders that cannot be fulfilled. I am filing a complaint with the BBS and will source from another company.

Bought three ceiling fans, not realizing the item description was inaccurate and the product was junk. Have been trying to get a return authorization code for almost two weeks. Impossible to get through to a live person at customer service. And they will only refund 90% of your purchase price, even when the return is due to their misrepresentation of item description.

Prices were good. Service/delivery was quick. Customer Help through Ms Princess Reuss was extraordinary. Understood my issue with damage done to package during delivery and resolved my need for a replacement glass globe quickly with no hassle. We’ll use them again when the need arises. 5 stars!

The customer service provided by Princess at 1stoplighting was superior. She was kind, patient and very helpful. She knew I was very frustrated that one of my light globes was broken and I was worried I would have to buy a whole new fixture. Princess fixed my situation quickly. I would continue to buy from 1stoplighting because of the great customer service.

Do not order from this company. There are too many others that will provide much better customer service. I order a $200 copper light fixture. Received it and need to return it because it does not match the copper sinks and tub being installed. It is just more of a brown. I called the customer serv # but an automated system will quickly hang up on you- no live agents. You are forced to chat or email. I chose chat and explained the copper isn't actually copper and I would like to return...I was told I will pay for return shipping. So no fault of my own I am paying for shipping on an unusable product that isn't copper as stated. Very disappointed! So many other companies with free returns sold this same product but I didn't do my research. I will not buy from them again.

Gerard in customer service was excellent. I spent countless hours trying to get someone to assist me by phone email and messaging. I was beyond frustrated until I finally was put in touch with Gerard. He was professional and finally took care of my issues. He told me what he would do to investigate told me when he would get back to me and followed through. A rarity in today’s society.