1stoplighting Reviews 

I have nothing but good things to say about 1stoplighting. I found the website easy to negotiate and my order was handled very quickly. I’d also like to do a shout out to Gerard in Customer Service. He handled my questions both professionally and very efficiently. I highly recommend 1stoplighting.

Princess listened well and was able to assist in my return.

Telephone number goes to an AI system that tells you to fill out a form on their website. The chat listed on their website has no way to initiate it and responding to the email receipt's customer service email returns an undeliverable message.

I ordered a vanity light for my master bath and it arrived missing the screws to hold glass globes in place. I was unable to speak with a human, so notified customer service online. I received a case number and message informing me replacement will be shipped when available. I have not received a tracking number, and received a message informing me my case is closed. Still waiting for replacement light.

I recently called into Canada Lighting Experts and connected with Princess. She was able to resolve my issue within minutes, and left me fully satisfied. It was a very good customer experience, and one that reflects upon the entire company.

This was the first time I've ordered from 1StopLighting and I am very pleased with their service and fast shipping. The fan that I bought ended up being defective, but they were super helpful in taking care of the problem in a very fast and efficient manner. It's nice to see a company with good customer service

I chatted with Gerard on an order that I placed. It's backorder and quickly he was able to give me an update and expected ship date. He was awesome. So kind, friendly and extremely willing to help!!! Sometimes chats aren't always the best customer service but Gerard was great!!! Absolutely fantastic customer service!!

Purchasing was easy. Order shipped quickly. Princess provided an added bit of care when needed. I thoroughly enjoyed my experience with this vendor!

Wow!! I ordered some beautiful Uttermost side tables from here. They arrived in 2 days—I couldn’t believe it. Customer service was excellent too. Thanks Jay-Pee for your help!

Anna

This is a shout-out to Jay-Pee. He helped us get a sale price when we purchased the item before the sale began. The service was fantastic!! Response time was quick and super-efficient. I started this conversation/request yesterday and credit has already been sent. Will definitely do business with this company in the future.

I had an issue with my order and one of the customer service agent Junnelle who helped me with the replacement and he was very responsive and understood my situation

I have a Minka Aire fan (Model F594) that stopped speaking to my wall control switch. I replaced the controls with a handheld remote, but it turned out the receiver was the problem. I wish I could attach a photo here, but it is indeed the green Minka Aire receiver with one black wire and one white wire coming out of one side and one blue wire, one black wire, and one white wire coming out of the other side. Getting the old receiver out was fun because there were two THICK squares of foam double-sided tape attached to the receiver, holding it down, in addition to the metal bar and two screws. I really had to pull on it hard to get it out of there. Also, I had to snip all the connections and remake the exposed ends because the wire nuts from the factory are permanently attached on the original connections. Other than that, once the power was restored and the light switch was flipped, I pushed the stop button on the remote for 10 seconds and then the light blinked twice. Success! I am so happy that I didn't have to replace my fan. I received an email with the FedEx tracking number when they shipped it on a Wednesday, and I received it on a Saturday. Since I placed the order on a Monday morning, and the Saturday delivery was outside the 3-day delivery promise, I followed their directions online to request a partial delivery charge refund. I quickly got a response from Princess, and she refunded $10.00 to my credit card. Sweet! Very responsive and friendly. I would recommend 1STOP lighting without hesitation. Thank you!

I misunderstood what cabinet lighting was needed for a home project and had to make a return but after only getting a partial refund because of a mix up with shipping labels, I had to reach out to customer service. My case manager Princess was super kind and helpful in resolving my issues, her quick and friendly responses had all the info I needed to feel assured that the problem would be fixed and that really helped me not stress about it. Thanks so much, Princess!

If you get what you ordered, great! However, I placed an order for 3 different items. Two of the them showed up quickly without any notice of the 3rd. You will not get anyone on the phone, ever! It's strictly digital pointing to their website. Then, fill out the form asking about the 3rd item and get the email back saying it's "undeliverable".

I had to return an item that I purchased. Customer service was great! Princess assisted me with the return process and she was excellent!

Gerald is an incredibly knowledgeable employee, extremely helpful, totally aware of the business, looking for your best results, keep you as a customer, patient with your hitchue, quick to resolve and soo much more. He really brought me to peace upon the issue. Thanks Gerald and thanks 1stoplighting.

Princess was very helpful and cooperative and processed a full refund to me for a defective item quickly. Very pleased with the service we received. AAA +++.

Two hours after I ordered 3 kitchen pendant lights which were on sale, I saw that they were further discounted. I contacted case management to see if they would honor the further discount. I received an email quickly requesting I provide a screen shot of the further discount which I did. My request was honored. Jay-Pee did a great job. My pendants are on the way too. I would definitely purchase from this site again.

The great customer service rep at 1StopLighting, Princess, came to my rescue and offered me compensation even when the manufacturer of the light I purchased refused. The manufacturer acknowledged the light had changed from the one advertised online. But they would not make reparations for the extra money I would have to put out to make the light useable. 1StopLighting did, even though the fault lies with the manufacturer. That's what I call GREAT CUSTOMER SERVICE!

Customer Service Response time was very good. Communications from Princess was excellent. My issue was resolved quickly and with minimal effort. Thank you Princess!