1stoplighting Reviews 

Placed an order on 25th June and was told 3 day shipping guarantee. Today is 24th July , not shipped and no money refund . No real person to talk over the phone . Have to contact PayPal to get refund . Big liars and fraud
Now they are saying back ordered. But I’m asking to refund my money and they are not even issuing refund . No real person to talk . If you can’t fulfill order then why not giving refund back ?

Junnelle at 1stoplighting is fantastic. My most recent (3rd) order for pendant lights arrived in pieces. Within my first encounter via chat, Junnelle, submitted the request for replacements for me. Within less than 10 minutes, I had confirmation of the request after providing the necessary documentation.

Excellent customer service! Issue was taken care of quickly and professionally.

Received an update from 1stoplighting but it is unclear if they even reviewed the chat history from Monday. The fixture I need is not on backorder, only replacement glass is. I submitted a second ticket the day after my first when I was able to look at both fixtures in the day light. The chat agent informed me that secondary tickets are never reviewed, only deleted. I kept having to repeat myself with the agent, asking them to compare the finishes and how similar they were in the original listing, only to be questioned and told I would NOT be provided a replacement fixture, only glass. The agent did open a new ticket for me that promised a response in 2-3 days and I still have not heard an update. I appreciate the acknowledgement of my review, but I am still very disappointed.

I had an issue regarding tracking an order and Junnelle helped me get the information I needed.

Needed some answers about the status of my order and Gerard provided them in a timely way and with a friendly and helpful manner. Gerard provided this customer with service with a capital S. Next time I am looking for lighting I will return to 1stoplighting. Prices are fair, choices are better than I found elsewhere and customer service is top-notch

Jhonjon made up for what others couldn't do while chatting. He truly listened and cared about my issue with my order. He also went out of his way to make a great connection as a friend. He is very delightful and pleasant to work with over the phone. He changed my thoughts about continuing to purchase from this company in a positive way. One thing that would make purchasing online better, is to have quantity availability shown when ordering so to avoid placing an order and come to find out its out of stock. Jhonjon found a similiar item and sold it at the same price as l first agreed upon by adjusting the difference. Great job Jhonjon!

It is so satisfying to know there’s a member of the 1Stoplighting team that truly cares for ME.

I have faithfully shopped at 1Stopighting for years and it’s amazing to me that JhonJon Vestido possesses such an amazing memory, and his level of recall is something to be commended.

JhonJon has provided me a stellar level of customer service when I had some product support issues that required a timely response.

These two occasions occurred during major holiday weekends.

Regardless, Jhonjon took care of my issues with an incredible level of support.

Jhonjon should be commended for being so team-spirited and dedicated to the Customer!

We ordered a chandelier on Tuesday afternoon and received it 2 days later at lunch time. And, shipping was free! I will definitely consider using 1Stop again.

Orderd a bunch of lighting for a new home my wife and I are building out of state. Everything arrived find except one of the fans difusers was busted. Mind you we had everything in boxes wating for the builder to get to the point of installing the items so several months had passed prior to us discovering the broke item. I spoke with Gerard and he handled it right away. I always say you can't judge a company on how good they are when everything goes well. You can on how they respond when something goes wrong. They did a great job. Highly recommend working with this company.

Gerard Did Great taking care of my return made the process very easy! I really wish I didn't have to return the items, but the delivery process just took too long for me to get them. That would be my only suggestion. Faster delivery time.

Lousy disreputable company. False advertising about free returns. No way to get a live person on the phone. They charge a 10% return fee and when I asked about that (in my case, nearly $50) they ended the chat and blocked me from chatting

Gerald!!!!! He was knowledgeable, polite, professional and a pleasure to work with.

I saw a wall sconce that I was interested in and clicked the button for them to inform me if it went on sale. The next day I received an email saying that the item was 10%. I purchased two and the invoice showed the sales price and total. Then it gave me a new total, without any explanation and charged me 10% more. I'm in a no sales tax state and there are supposedly no shipping charges. I spent 30 minutes speaking to a chat bot, who kept requesting a screenshot of my "shopping basket" showing the sales price. I no longer had access to the "shopping basket" but I provided her a link to the email they sent me showing the sales price and a link showing the invoice. She said she couldn't help without a screenshot, which sadly I couldn't figure out how to do (on my computer). I eventually said to cancel my order because I was so exasperated.

Gerald was so helpful and friendly, and he made my experience very easy. I was needed a replacement for my order that had a factory defect and there were no issues with him getting the replacement fixture out asap since he contacted the correct department. I am getting it in less than I ever imagined!

The product shipped fast and was as expected. Customer service is terrible. You cannot speak to anyone. You can only communicate via chat. Know and understand that even exchanging a product after 30 days for one that is more expensive is not allowed. Not even 1 day outside of 30 and they are not flexible at all.

I made a mistake in an order I placed a few hours ago and can't speak to a human to fix it. On hold in their portal chat for 30 Min and then dropped. Zero Customer service.

After going through a couple routes and a phone call to the Kichler Company, I finally got Gerard on a chat at 1stoplighting. He was very helpful and solved the issue within an hour.
Thank you Gerard!

The customer service is excellent! Had a small issue with a light, not a big deal but still needed help getting it fixed. Jhonjon responded right away, and follow ups were also fast. Everything got straightened out quickly, efficiently and courteously. While the lights I bought are nice, the customer service is truly what made up my mind to use 1stoplighting for my remodels.