1stoplighting Reviews 

FAKE CUSTOMER SERVICE!!!!!!!!!!!
FRAUDULENT COMPANY!!!!!!

I cancelled 2 orders due to the length of time it was taking to receive these orders : cancellations requests are: A12151781 & A12151107. The purchase prices have now cleared my account. I have not received the merchandise, nor do I want it. Have filed a dispute with my credit card company. Cannot talk to a live person and am totally dissatisfied with this "bogus" company.

Bait and switch. What a waste of my time, over an hour wasted. They advertise up to 25% off your first order if you sign up for emails. I sign up for emails, and then they say I need to create an account to get the discount and that the discount will automatically apply to the cart. I create the account and put 2 items in my cart and no automatic discount, even though the bar at the top of my screen says “25% discount activated”. I contacted them through chat for help and they only put a 12% coupon on my order. Since I was disappointed with getting only 12%, I asked the representative in the chat how to delete my account, she then ended the chat without answering me.
Be forewarned, don’t waste your time with this place.

The customer service was great- Jay helped me with a lighting issue and was very helpful

Ordering is easy on their website. What is frustrating is the inefficient aftermath. You don't get a proper invoice like in a PDF file, so you have to reach out via chat or phone. Then you get an order update with a tracking number that doesn't work or no link to the website where you can track. So again, call or chat.
Then the delivery says 2-3 business but days but gets delayed without any communication.
They don't respond to emails, they take more than 5 days to respond to a submitted ticket - if at all (I'm still waiting).
Then they send ridiculous emails asking you to call them to just find out that they don't take calls, instead they send you to the chat or help desk.
I don't recommend this company.

This company responded quickly to my inquiry. Jay-Pee was clear, timely and professional in his communication and a resolution to a price inquiry was fast. The lamps were packaged with great care, arrived perfect and are beautiful. Great quality products as well as great customer service from this company.

We recently purchased 3 ceiling fans for our home. Upon inspection we found one glass globe was damaged during shipping. Joy was able to take our information and get a new one sent to us. Great customer service should a problem arise. Thanks for your help

As others have stated, absolutely a scam. Not sure where to begin regarding the deception but everything I’ve read here is entirely accurate. If you don’t experience issues with your order, prices are competitive and items are usually received quickly. I’m sure those instances help build reputation seen here in positive reviews. If you need any assistance whatsoever, forget about it. Back and forth via email with each reply taking about 2 days. Items advertised as 3 day guarantee may actually ship via freight and take weeks/months on end to arrive (they’ll apologize and state that’s “automatically generated on the website” and “shipping times are never guaranteed”). If item winds up lost, customer service won’t assist in resolving as they’ll tell you once the item ships it’s out of their hands and insist you contact the carrier. After continued emails to customer service, they’ll ultimately agree to send a replacement noting that you’ll receive tracking info once the item ships. You won’t receive that info and their website never identifies the freight company for you to track anything. It only shows a random number that’s useless without knowing the carrier, and even that will only be visible for original order not replacement. In the case of original order, you’ll have to contact CS to identify the carrier the tracking number belongs to, and in the case of replacement to find out whether items have shipped at all. After all the run around dealing with not one but multiple freight companies on the initial order and not receiving shipping confirmation/tracking info as promised for replacement order, you’ll receive a random call from yet another freight company who can’t even clarify whether they’re calling to schedule delivery of the original item that was deemed lost or the replacement. When the replacement finally shows up and is damaged/flawed, they’ll apologize and offer replacement. When you decline and request return for refund, they’ll attempt to talk you out of it by stating you’ll be responsible for the return cost as well as 25% restocking fee. Although irrelevant here as item was damaged, freight return policy isn’t even listed on their site. Further, website deceptively advertises 2 or 3 day shipping at time of purchase rather than identifying as freight. When you tell them that’s absurd and the customer doesn’t pay for returns when there are issues, they’ll agree to cover and send a label. However, they’ll ultimately charge you anyway and if you’re fortunate enough to have caught it, it will be days more of back and forth emails attempting to resolve. Not surprisingly, confirmation emails regarding receipt of returned items won’t show any info regarding order totals/charges or refund amounts. The replies here from the company are bogus. Website is terrible and account info useless. As another reviewer mentioned, they absolutely delete information from their system making it impossible to confirm/track complete order history including charges and returns/refunds. You can’t follow order links and must search manually, but they’ll add letters to the order numbers after processing which makes them difficult to locate in system. The discounts are not worth it. Use a reputable retailer and steer clear of this one.

UPDATE #1: As expected, the scam continues. Reached out for confirmation of original charges and applicable refunds, as I saw a refund for what was exactly $100 less than original order total (order total 399.24, refund 299.24). As noted, neither order status/invoices under my account nor their return emails document refunds. Not surprisingly, I received a response that did not provide the requested info. Rather, another “apology” for the trouble and simply confirmation of a refund amount that is significantly less than original charges. Mind you we have emailed documentation of the company confirming we would not be charged for neither the return cost nor a restocking fee as item was damaged/flawed (never mind having taken over a month to arrive despite 3 day guarantee). I’m running out of characters here and will no longer update. Everything stated still stands regardless of what they ultimately do or don’t do. The scam tactics and efforts to deceive are major red flags.

My request for a replacement piece was taken care of quickly and professionally. I received a confirmation and am looking forward to its arrival.

Always a great experience with fans & lights but little glich this time.
Gerard was able to solve my problem quickly.
Istoplighting is my go to whenever shopping for new lighting & fans.

Had an issue with Fedex delivering to the wrong address. A few days later they located and delivered the missing items, however they were damaged(due to Fedex). Experienced difficulty with customer service online trying to get replacements, went back and forth for almost a week with no result. Finally had time to call in and spoke with Gerard who took care of getting the damaged items replaced quickly

We ordered a ceiling fan we had seen in a local lighting store at a much better price with 1 day delivery or $25 back. When our expected delivery date came but not our fan, we started to get nervous about purchasing on this site, especially given our credit card was charged on the expected delivery date. I reached out to the company using the email contact link on their website and heard back relatively quickly that they would "look into our order". Jay-Pee reached out to us within a short period of time to let us know there was a problem with our fan lost in transit and shortly thereafter we received a new tracking number from him. At that point we still weren't convinced we would ever receive it but it came relatively quickly. I emailed Jay-Pee to thank him for his help and let him know we loved the fan. I asked about the $25 delivery refund and Jay-Pee saw to it that we had the $25 credit within a day. While we had initial concerns about 1 Stop Lighting, our experience with Jay-Pee was great and I would not hesitate to order from them again!

Partial shipment of an order appears lost in limbo at Fed Exp even though it was supposed to be dilvered 2 days ago. 1stop was (and is) not helpful in finding out if the shipment is some how lost (still in the Fed Ex receiving department) or whatever. Fed exp cannot provide a delivery date or reason why it was not processed with the rest of the order. Their online help is useless.

follow up.. I found out from fed ex that the package was on the wrong truck going cross country. 1 stop was impossible to fix the situation and I wasted hours trying to resolve it with no satisfaction. If you get to a real person, they double talk you .

Gerard was very helpful regarding my order and concern. He come up with a solution that made me feel good about the company. Very easy to deal with. Thank you. I will come back to shop.

I bought a sconce from them and had a delay in my remodeling for some structural repairs that needed to happen. When we got to the point of installing the item which had been sitting in the box for 6 months, a faulty part snapped, not due to rough handling, but because it was faulty. They basically didn't care and said they couldn't do anything. It was a $300 sconce.

Well I just ordered a light there and here’s my experience so far.
Plus: the light price was good. They ship to my location. The speed of the site was good. You can actually text with someone if there’s an issue.
Minus: the search tool isn’t that helpful for colors and styles. My first time buyer discount ended up being capped at 10% and after I actually paid for it, the discount disappeared. So that’s pretty crappy. Also the price dropped by $25 after I purchased. I took a screenshot and sent to them since they have a low price guarantee. None of their emails worked.And they no longer answer the phone. Now I’m chatting with an agent via text chat. He says he cannot match the low price on their own site ($25.31). Finally after much bickering he has agreed to refund $25. He told me my order won’t arrive until the 13th. I was in the process of asking him about the 3 day delivery guarantee when he just closed the chat. I had to open another chat. This other agent argued with me that the offer the first agent provided was a one time refund. After a lot of arguing he agreed to provide another $10 for the delayed delivery.
Conclusion:
Not a smooth, efficient online process and dealing with the agents wasn’t pleasant. Seems like a lot of misleading advertising that doesn’t deliver unless you have time to spend to argue and force them to make good on their promises. But the price was good and at least you can text with someone if there’s an issue.

Update: 8/1/25 @ 10:35am Eastern.
They are not doing anything to resolve the issue. The following is an email from this morning after I thanked Ann for working on the issue:
Hello Steven Smith!

We haven't heard back from you in a few days and just wanted to check-in. Is there anything you still need help with? We're here for you! 😊

Just a heads-up: we'll keep this case open for a few more days. If we don't hear from you by then, we'll go ahead and consider it closed. Let us know if you need anything!

Customer Service Team - Brightening your day, one solution at a time 💡

Update: 7/31/25 @ 2:51PM Eastern. They have sent 3 direct emails from Jay, Aaa, and now Stephanie all 3 stating the case is closed and I will receive a tracking number. The only change is when I try to login to see if they shipped anything, THEY DELETED MY INFORMATION. No one is sending anything. Also to say all materials were delivered I have 2 Ring cams that say different.

I spent $2,043 on July 11th to purchase 2 Ceiling Fans, 2 Light fixtures for Ceiling Fans and two 72" Down rods. They have sent only one 72" down rod. They cannot be contacted via phone, I can only submit messages through their website. As of this morning my account information/invoice has been deleted from their system and am unable submit any additional request because my order number is deleted from their system. DO NOT DO BUSINESS WITH THIS COMPANY. On the BBB website they have a A+ rating mean while they 44 COMPLAINTS.

I was very skeptical before ordering. The schandaler I ordered arrived. I wish shipping would have been little faster. The craftman of the schandaler gets 4 out of 5 and the service also gets 4 out of 5.