1stoplighting Reviews 

Extemely helpful with a ceiling fan return.

Right from the start of my dining room chandelier journey, I came across the Canada Lighting website. The website was very easy to navigate. I was delightful to read that if your order doesn’t arrive within three days of ordering, a $50.00 credit is applied to your invoice. I had used the chat bot and communicated with representatives twice, each time I found them to be helpful, very professional and friendly. When I requested a further discount I was quite happy that my request was honoured in such a timely and seamless fashion. Everyone that I came in contact with was great to deal with. A special thank you to Jhonjon, great to deal with, so pleasant, friendly and a joy to deal with. Overall my experience with Canada Lighting was 12 out of 10. Thank you all. 😁

1StopLighting has the best prices, hands down. They a have great selection of brands and price points, and I found just what I wanted on their website. Unfortunately, my light had some damage, and I needed a replacement. There is no longer any way to talk to customer service unless they call you. You must use their chat function. The chat works; it’s responsive, and you will easily get to a live agent. However, it’s very difficult to resolve complications via a chat function.

Ordering was easy. The lights came on the day they promised. And when I had to make a return using the chat, it was seamless. Johanna was wonderful!

I am a lighting neophyte, just a homeowner whose electrician is absent more than present. I tried to buy lens accessories and ordered the wrong size. Trying to return it was a nightmare of non-helpful web bots, so I called CS directly.

Johanna was a super star, listening carefully and helped me tremendously. I had to email her a few more times as the bots kept informing me they had not received the return.

She remained cheerful and helpful throught the process, responding promptly to emails and reaching out to her resources to help.

1StopLighting has to be commended for hiring the right people. Their website is confusing for non-lighting professionals.

I just want to say for those who've had a bad experience with customer service , they must have worked hard to fix the issue because I've been working with Jhonjon Vestido from the
Customer Service Team on an issue I had with a delivery and he's been amazing . He's made me feel taken care of and has followed up on everything he said he would do and kept me updated along the way

Jhonjon went ABOVE and BEYOND to help me with the issue I was having, provided me with the documentation I needed to get my issue resolved. He spend a large amount of time doing research when it looked like all routes were leading to dead ends but his diligence paid off and was able to help me. His dedication, positive attitude and willingness to help did not go unnoticed. Thank you so very much Jhonjon!!!

I recently ordered lights from 1StopLighting, and I was really impressed with both the product and the service. The fixtures look amazing in my space and I was genuinely excited once they were installed.

Unfortunately, two of the domes broke during installation. I reached out to the order management team and spoke with Johanna, who was incredibly helpful. She quickly took care of the issue and arranged for replacement domes to be sent out right away.

Great customer service makes all the difference, and Johanna definitely delivered. I really appreciate the quick resolution and would happily order from 1StopLighting again.

Put in an order on 2/3/2026 and was told via the customer service chat on their webpage that I would receive my order in 3 business days.

2 business days have gone by and I have not received any update emails, and the order page still says "processing", so it definitely doesn't look like I'll be receiving my items by tomorrow as planned, and will have to push back my project a full week as a result.

Their customer service is unavailable after 3pm pacific time which is bizarre since they are based in California.

It would be simple for them implement more customer service oriented business practices and avoid these situations entirely. More communication is needed, especially when their website heavily markets their 3 day delivery as a key selling point for going with them over one of their competitors. It's sad to see businesses operate in this manner - over promising, under communicating, and under delivering. If my order magically shows up tomorrow, I'll edit my review, but for now, I'll have to just be honest and tell people to spend their money elsewhere.

The order process has been smooth and customer service is very friendly and knowledgeable. Today, I spoke to John who took care of answering my shipping questions and he did a great job. I highly recommend the company.

Johanna was a great help with an item I received. She went above and beyond expectations!

I was helped with a lost order. I appreciated it being replaced. Thank you!

Jhonjon was very helpful and was able to help with my circumstances. Made my problem right

There was some information missing from our order and I used the online chat to see if we could resolve it, and Jhonjon Vestido handled the matter very professionally and courteously and took care of it right away.

Placed an order that, according to their website, would be delivered 3 days later or they would reimburse 25.00. 2 days after placing the order it hasn't even shipped yet. I go on their website's chat function and I'm 3 rd person in line. When it comes to my turn, nothing. Sit there for 15 minutes and no one on the other end. So I call and get an automated message that if I am calling about an existing order to go the their website and use the chat function (lol). I call back and pretend it is not about an existing order and immediately get sales. I ask if the item I ordered is in stock and am told yes, they have plenty in stock. I tell him that I placed and order 2 days ago and it hasn't even shipped yet, he tells me he has to transfer me to customer service where I wait for 15 minutes and give up. Went on my order status page to cancel and I fully expect having to do a charge back. Stay far away.

I am highly satisfied with 1stoplighting. Not only was their price unbeatable, but they followed through on their commitments. I received a promotional gift with my purchase as promised, and then when part of my shipment arrived later than promised, they were quick to respond and honored their delivery guarantee by providing a partial refund for that as promised, too.

Very Helpful and Professional

I shopped Canada Lighting because I genuinely thought it was a Canadian brand based in Canada but it is actually a subsidiary of a US e-commerce company operating out of Sacramento. So obviously when I placed an order, I got charged in US dollars. I spoke to someone there who admitted many people mistake the company for Canadian - very sneaky and somehow should be wrong - and gave me a credit for my trouble which was kind. In the end I am happy with the product and the price was still reasonable.

I have had the same experience of many other posters - purchasing the product was fine, return process a nightmare. Spoke to a rep who wanted to transfer me to returns. After I said it was closed, he said someone was there and transferred the call. No one answered after 15'. I called today. The virtual assistant, which is not helpful, hung up on me. I called a second time, put on hold waiting for a rep, then, after 10 minutes, disconnected. Called a 3rd time, finally spoke to an unhelpful rep, asked to be transferred to returns. I was transferred and am still on hold after 20 minutes. Unless you are absolutely sure that you will receive the item you want that meets all of your circumstances, DO NOT do business with this company. You will waste time and money.

Was able to cancel my order online, though it was a little convoluted to get that started. Reps were friendly and helpful once they chimed in.