1stoplighting Reviews 

I had an issue with my order and Jhonjon went above and beyond to help me get the problem resolved. I have ordered several lights through Livex 1StopLighting and have been pleased with the quality, delivery and the service when help was needed.

Ordered 6 halo tracks, 12 feet long. Website implied shipping in 3 days. Several days went buy and no status, no tracking numbers. Contacted them on chat and they recommended I change the order to 6 Ft uinints with a connector. This is not acceptable since they will be in a obvious sight-line.

my order is nowhere to be found. tracking number is fake. the phone number or chat to get in touch doesn't work. worst company to order from, its a scam!!!!

Dealing with 1 stop lighting is extremely difficult and trying to return anything is ilike jumping through hoops.
You cannot speak to anyone and it took ages for me to get my refund

I ordered a red Robert Abbey lamp on May 9, 2026. A yellow one arrived not too long after I ordered. I notified them of the mistake; without notifying us, they came to pick up the lamp on May 21. We were not home, they left a note and came back the next day. An email came soon after notifying us that our lamp has been delivered and that the case is now closed. In looking at the delivery picture and details, it showed a small package delivered in North Carolina. I live in Rhode Island; the lamp is 23” tall and should show a pretty big box. I’ve sent many, many emails and get the same automated response: they’re diving into the issues and taking care of business. It’s May 30th. NO LAMP. This is a $600+ lamp. I will be contacting my credit card company next week. Horrible customer service!

I was very disappointment regarding my recent experience with 1StopLighting.
I placed my first order with the company on May 10 for two outdoor coach lights. On May 15, I received a shipment containing only one light, despite also receiving an email notification stating that both items had been delivered.
I attempted to contact the customer service department by phone, but after identifying myself through the automated system, I was informed via recording that live agents were unavailable and that all customer support requests needed to be handled through the website. Out of curiosity, I called back and selected the option indicating I wanted to place a new order. I was immediately connected to a live representative. Unfortunately, this gave the impression that 1StopLighting prioritizes new sales over assisting existing customers with issues.
Once connected, I explained the situation to the representative, who researched the matter and confirmed that only one light had actually been shipped to my home. I appreciated the apology and was assured that a replacement would be shipped immediately. However, that conversation took place on May 15, and as of today, May 23, I still have not received any shipping confirmation or update regarding the second light that I have already been charged for.
In addition, I have attempted to follow up via email and have yet to receive any response.
This entire experience has been extremely frustrating and disappointing, especially as a first-time customer. Based on my experience, I would strongly caution other consumers to carefully consider before doing business with 1StopLighting. Unfortunately, I do not feel confident purchasing from this company again in the future.

Jhonjon was a helpful customer service agent who understood my purchase concerns and helped me through the return process with no costs incurred by me.

I shopped at 1stoplighting.com because I needed my products quickly and this store provides a 3-day shipping guarantee. Their prices are either cheaper or the same price as other lighting retailers, so it was the shipping incentive that caused me to buy from them. One of my items arrived very soon after my order was placed, but I needed to contact customer service for the second item.
The phone number listed on the website has been disconnected so one has to go through their chatbot to reach customer service. Like most retail chatbots, theirs is useless when it comes to being able to answer non-standard questions, but it will quickly hook you up with a human agent. Once I was patched through to a live human, things went smoothly and my concerns were resolved quickly and to my complete satisfaction.
I definitely recommend 1stoplighting.com for your lighting needs. The only reason I gave them 4 stars instead of 5 is that the phone number on the website is defunct, forcing one to use their chatbot (and the chatbot icon is barely noticeable on the page) to reach customer service. Ultimately, however, customer service does come through.

Ordering was easy and pricing was fair. The first light shipped was damaged. It didn't surprise me as the packing box was somewhat damaged. I contacted the company, sent a picture of the damage and was told the item would be replaced. My correspondence was through Jay-Pee. After several days, I contacted the company again. Was told a replacement was in the works. Several days later, I was eager as the bathroom was almost complete, I contacted Jay-Pee again. He indicated a replacement was in the works and would be replaced and a new one would arrive that day. Sure enough it was at the door. The new one was perfect. I contacted Jay, thanked him, and asked what to do with the original damaged item. I was not to send it back. I will take it to a Habit for Humanity store to see if they can use it.

Their phone numbers no longer work, leaving customers with no way to reach them directly. If your item arrives defective or not working, you have virtually no recourse. They direct you to an online form to submit a request, but the form does not generate a confirmation email or any proof that the request was received. They also advertise a live chat feature, but it is not actually a live chat. There is no way to speak with a real person regarding issues with their products.

jhonjon was able to help me with price adjustment his's communication was excellent and response time was fast he was knowledgeable on the products as well thanks again for the great service

Ordering was very easy and delivery was prompt. Return was also easy and Jhonjon was very helpful and courteous.

Provided courteous and prompt answers to questions regarding discount codes and order updates. Professional customer support knowledge on item details and accessories.

1STOPlighting sent the light fixture that I had ordered online in a timely manner. However, I couldn't use it because I couldn't get my hand in the shade to attach it to the fixture. I called and spoke to agent (John) that assisted me with the return for a refund process. He was very helpful and had it done in a minute or less. Thanks John, you are awesome! I recommend this buisness if one needs a lighting fixture.

Alex A. literally helped me more than anyone else has probably ever done so whenever I've requested customer service to step in for an issue! Alex A. went over and beyond to make sure I knew what was going on and satisifed with their help! I really appreciate customer service workers like Alex A.! THANK YOU for being not only a great customer service rep but also for being a great human!! 1 Stop Lighting - give him a raise!!

Fast Shipping & Good Bulk Pricing. We had an outstanding refund balance and Johanna, in customer service, was able to identify the issue, authorize and issue the refund all while still on the original call. Impressive!!

I ordered 3 identical items relying on their well illustrated promise of 3 day delivery.

They didn’t even ship for three days, and the package will take another week to arrive.

In addition, they only sent one of the three items ordered.

Update:

Customer service did respond.and issued a small credit (read the fine print on the guarantees splashed on the page) which I do appreciate. But time was of the essence - which is why I chose the company in the first place - so I had to purchase from another supplier.

Order placed 4/14.
Expected 4/17 (confirmed with their FAQ examples)
Actually shipped 4/16
Expected arrival 4/23. 9 days (7 business days) vs. 3 business. day promise.

My feedback, if you advertise fast shipping and know you won’t meet your shipping guarantee, let the customer know before shipping so they can cancel.

I’ve upgraded from 1 to 3 stars just because I did appreciate the response.

I was unable to finish the order online so I called and the customer service rep helped me finish my order and honored the price it would’ve been that I ordered it on my own. It took a while for the order to come so I also got a $10 credit back to my original form of payment. The representative was very helpful and I got my item the next day. I recommend them they are really good.

I was happy to be able to talk to a human being. That is such a bonus for companies in this era of Artifical Intelligence. I ordered 2 fixtures on the website and saw that they offered a $50 credit if not delivered by the 3rd day. The day I placed the order on the website, they acknowledged the order and said I would receive an email when it shipped. After 3 days, I did not get the shipping email, so called Customer Service. They were helpful to let me know the fixtures would be delivered that day (and they were). I am happy to be able to resolve issues with real human beings and not a chat bot.

John was very helpful and prompt in processing my return. I will be ordering another time when I have a new project.