1Win services players in Canada but is unable to properly process e-transfer payments. I initiated a withdrawal for $900 but they never sent me the answer to my security question. As such... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
my ID henkey89@gmail.c Why am I being asked to make a deposit after winning money? They claim it’s to "verify my account"—but my name is already attached to my withdrawal request; doesn't that verify... Toon meer
Bedrijf heeft geantwoord
1win ini perusahaan yang sangat bagus dalam segala hal. Tapi yang lebih istimewa adalah bagaimana mereka melayani pelanggan dengan sangat baik dan sangat bersahabat. Yang tak kalah penting adalah ba... Toon meer
Bedrijf heeft geantwoord
I requested a 180 usdt withdraw 5 days ago, and technical support keeps replaying that they have technical issues. I really feel sorry for people how had more money on this site
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
1win is a crypto casino and sportsbook. 10,000+ games, live dealers and the in-house crash game Lucky Jet. Bet on sports and esports, pay in BTC, USDT or TON.
Contactgegevens
Cyprus
- 1win.com
Houd rekening met het volgende
1,7
Zeer slecht
175 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van 1win.com
Hello!
We’re glad you’re enjoying the platform and had a positive experience. It’s great to know everything met your expectations.
We wish you smooth sessions and continued positive results ahead.
Email change request delayed despite repeated verification
My email change request has been pending for several days.
My phone number is verified, and I have already submitted all required documents and details multiple times. Despite this, every new support agent asks for the same information again.
Initially, I was clearly told that the email update would be completed within 24 hours. However, after the 24-hour period passed, different agents started giving different explanations—some saying to wait, others saying they don’t have an exact timeline.
There is no clear update, no confirmation, and no accountability—only repeated “please wait” responses.
This is very disappointing and unprofessional support behavior. I request proper escalation to a supervisor and a clear resolution timeline instead of contradictory replies.
Case / Ticket ID: 617528
Account ID: 328284470
24 januari 2026
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We understand that waiting can be inconvenient, and we’re sorry that the information provided earlier may not have been fully clear. At the moment, your request is still being processed, and to continue the review we need some additional information from your side.
Please provide a full receipt through the chat or by email to the support team. As soon as the requested information is received, your request to change the email address will be reviewed and processed as quickly as possible in accordance with our standard procedures.
lo anuncian las putas
lo anuncian las putas, porn star en instagram.
25 januari 2026
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We understand your concern. Please note that we work with verified partners to ensure all content meets our standards of quality. If you have any specific issues or need further clarification, feel free to share your user ID, and we will be happy to look into this matter for you.
Tenía KYC completado
Tenía KYC completado, tenia retiros grandes ya realizados, quise retirar 200 un día, demoraba, entonces cancelé el retiro aposté y probé otra vez, así 6 o 7 veces hasta que en un momento gane 4300usd, quise retirarlos, y al otro día, cuenta bloqueada. No me dan ninguna solución
ID: 342487113
15 januari 2026
Review zonder uitnodiging
Antwoord van 1win.com
Hello.
Following a thorough review of your account, it has been blocked due to a violation of paragraph 9.7 of our Terms and Conditions. We take all our rules very seriously and encourage our players to do the same. As such, we never make decisions without proper cause.
We understand that this situation is frustrating, and we would like to assure you that all decisions are made with careful consideration of the platform's guidelines. Please be advised that this decision is final, and no further review or reconsideration will be made.
No lo recomiendo!! No acreditan los depositos
No lo recomiendo!!! Haces un depósito y tarda un montón en acreditarlo y muchas veces nisiquiera lo acreditan. Son fraudes! Se quedan con el dinero de las personas. No depositen o perderán su dinero. ID 337785407
10 januari 2026
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
Your payment is still being processed by the payment system. The transaction is under our control, and the funds will be credited to your account shortly.
We appreciate your patience during this time and assure you that we are doing everything to complete the process as quickly as possible. If you have any further questions or concerns, feel free to reach out.
JE VOUS LE DÉCONSEILLE TRÈS TRÈS…
JE VOUS LE DÉCONSEILLE TRÈS TRÈS FORTEMENT,ILS CONTRÔLE TOUS LES JEUX SE SONT DES SCAMEURS,
8 januari 2026
Review zonder uitnodiging
Antwoord van 1win.com
Hello.
Could you please provide the ID number of your gaming account and describe in more detail the issue you encountered on the platform? We will be happy to assist you in resolving this matter as soon as we have a full understanding of the situation.
We understand that gambling always carries an element of randomness, and this is what makes it unpredictable. We want to assure you that all our games are licensed, and their RTP is independent and not regulated by us. Therefore, we cannot influence individual winning conditions.
1 win es muy bueno solo que es mejor el…
1 win es muy bueno solo que es mejor el modo normal x los bonos de regalos y el modo vip no tiene nada de vip todo es x depósito
3 januari 2026
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We’re glad to hear you’ve had a good overall experience with the platform. Your note about the differences between the regular mode and VIP conditions is appreciated and taken into account.
We wish you enjoyable gameplay and hope your experience continues to be positive going forward.
Missing withdrawal, no response from support
1win marked my ₦5,000 withdrawal as successful, but the money never reached my bank account.
My bank confirmed non-receipt, and my statement shows only one successful withdrawal out of two made the same day. After submitting proof, 1win stopped responding.
Very disappointing experience.
29 november 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
In order to verify the information and provide you with an accurate response, we kindly ask you to respond to the email we have sent you. Once we receive the requested information, we will be able to proceed with the check and assist you immediately.
Best regards,
1Win
Good for me
So! I love reviewing match data before betting, and the built-in stats panels loaded quickly. I tried five football bets, and settlements came without delay. Withdrawal time was reasonable, and nothing crashed during use!
23 december 2025
Antwoord van 1win.com
Hello!
Thank you for sharing your experience. We’re glad to hear that the match statistics loaded quickly and helped with your betting decisions. It’s also great that settlements were processed without delays and withdrawals worked as expected, with stable performance throughout your sessions. We appreciate your feedback and wish you confident analysis and successful bets going forward.
Best place
Opened it out of curiosity, stayed because nothing annoyed me. Bets place good, pages load fast, live section is usable. A few small delays happen, but nothing that breaks the experience.
12 november 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We’re glad that what started as simple curiosity turned into a comfortable experience for you. We also appreciate your understanding regarding minor delays — we’re continuously working to improve overall performance.
Thank you for sharing your opinion, and we wish you smooth sessions and enjoyable moments on the platform.
Nice platform
Nice platform. Smoothly played games. Happy to get the bonus.
6 december 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
Thank you for your kind words!
We’re glad to hear you’re enjoying the platform, the smooth gameplay, and the bonus. If you ever need help or have questions, our support team is always here for you.
Wishing you a great gaming experience!
5 Days Withdrawal Delay, Fake Support, and Extremely Suspicious Behavior
I have been waiting for my withdrawal for 5 days, and my winnings are still not paid. This alone is unacceptable. What makes it even worse is the so-called customer support.
Support agents only join the live chat once every two hours and then automatically close the chat after just one minute, without solving anything or providing any real explanation. Every time I contact them, they create a new ticket, but nothing is ever resolved.
This behavior is extremely suspicious and shows a complete lack of transparency and respect for customers. At this point, it looks like the platform is deliberately delaying payments and avoiding responsibility, which strongly suggests fraudulent activity.
I strongly warn everyone: stay away from this site. Do not deposit or play here unless you are prepared to lose your money.
Updated result 23 December :
My withdrawal request created on 18 December rejected by 1win after 5 day.
They called me & force me delete my review on TrustPilot. If i remove my review they will send my payment. I will not remove my review & i publish my experience here. 1win absolutely scam & fraud company!
User ID: 40470056
17 december 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello! We understand how frustrating this situation feels, especially when you’re waiting for a withdrawal and don’t see progress right away.
After reviewing your case, we can confirm that the withdrawal was canceled and the funds were returned to your account. There are no restrictions on your account from our side.
We recommend trying the withdrawal again or using alternative payment details that you own. If you continue facing issues, feel free to reach out again. We're here to assist you.
1WIN = Voleur
1WIN = Voleur
Ce sont des voleurs, dès que vous gagner un peu d’argent il bloque la connexion à votre compte et ne réponde plus au mail. Ne faite pas confiance à 1WIN vous n’en sortirez jamais gagnant financièrement, en voici une preuve.
« Hello!
Our security service has carried out a comprehensive and objective check regarding your game account (mymail) and, based on its results, we report the following.
At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.
Thus, in accordance with the violation of clause 9.7. game account (mymail) has been blocked and cannot be restored.
Please note that upon re-registration, your game account will be blocked without prior notice.«
17 december 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
In order for us to correctly verify the information and check the situation, please provide your game ID. This will allow us to compare the data and provide an accurate explanation as part of our standard procedure.
1win es una total estafa.les recomiendo…
1win es una total estafa.les recomiendo no depositar ni jugar aquí ya que vas a tener solo malas experiencias ....por mi parte yo no perdí mucho porque depositaba poquito más sin embargo si tuve varias perdidas ya que me he dado cuenta de muchas cosas ....les explico para que no caigan en engaños fáciles. Les voy a dar una clave por si quiere seguir de regalados con 1win porque yo literalmente no vuelvo a jugar ahí .hoy si se pasaron ...por ejemplo la máquina 5 lion megaways 2 me soltó una Max win y el juego se paró y no me dio ni un centavo .eso quiere decir que son unos ladrones pero bueno ....el que quiera regalar su dinero les recomiendo que cada vez que juegue en 1 win creen una cuenta de usuario nuevo esa era la única forma de no perder siempre solo te sueltan cuando te registras como nuevo usuaria pero no es siempre .y si depronto de casualidad ganas algo. Omo nuevo usuario no vuelvas a usar esa cuenta porque te quitan hasta los calzoncillos ...si depronto no tienes otros casinos para jugar y sienten la necesidad de jugar otra vez en esta porquería de casino háganlo siempre con una cuenta totalmente nueva para que recuperes poquitos y no lo pierdan todo....
Otra clave de porque 1win no es nada confiable es porque no es legal si fuera un casino legal no fuera tan fácil crear una cuenta de usuario de juego ya que los casinos legales tiene que verificar tu información para depositar y retirar como lo es la verificación de tu identidad como cédula o documentos .pero 1win no pide eso tú puedes registrarte las veces que te de la gana solo con un correo y un número nuevo cosa que eso quiere decir que es una página falsa si te roban el dinero no tiene como justificar nada ni como pelear por tus derechos yo debo de tener por hay 50 cuentas de usuarios diferentes...así que les cuento esto para tengan mucho cuidado con este casino .porque te roban todo siempre .....hay muchos casinos que apesar de que todos los casinos te roban la plata disimuladamente por lo menos son legales y puedes pelear por lo tuyo pero en 1win si pierdes no tiene como recuperar nada si nadie deposita plata aquí tarde que temprano se van a quebrar pero si siguen confiando en su suerte y en las mentiras de ellos van a seguir robando siempre ...y por último 1win es tan ladron que sea como sea de quieren meter al mercado camuflado de diferentes formas y escondiéndose en diferentes páginas como por ejemplo publicidades de Facebook ejemplo crown casino o Baloto casino todo eso es publicidad engañosa que termina enviándote a la misma de página 1win así que mucho ojo y espero les sirva de algo yo literalmente no les vuelvo a depositar un centavo ce los dejo a otros que quieran seguir regalando la plata fácilmente ....
17 december 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
Thank you for your feedback. Every user's opinion is important to us and helps us improve the quality of our service.
All games on the platform are provided by licensed and verified providers. We do not have access to the game code and cannot influence the operation of the slots or the results — the gameplay is entirely determined by the providers' algorithms.
Possible technical failures may occur for reasons not directly related to the platform, including the operation of third-party services or the connection. In order for us to thoroughly investigate the situation you described, please provide your game ID, as well as the date, time, and name of the game, if possible.
Once we receive this information, it will be reviewed as part of our standard procedure.
Hice un depósito por Binance en LTC
Hice un depósito por Binance en LTC , y después a la hora de retirar , que siempre yo retiraba por Binance , no la tengo la opción más disponible, y nada más me aparecen la opción para retirar de mercado pago y AIRTM , las cuales en las dos intenté retirar y no se cancelan , no me deja retirar por ninguna de las dos. Cuando siempre retiré por Binance y desactivaron otra cantidad de formas de retiro , y nada más quedaron mercado pago y AIRTM. La verdad que siempre complican las cosas y no lo hacen accesible y resolutivos para sus usuarios. Un DESASTRE. Hablé con soporte y me dicen que están en actualización de sistema, y cada uno me dice una cosa diferente.
10 december 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We understand that the situation described causes considerable dissatisfaction, especially considering your usual method of withdrawing funds. Available withdrawal methods may change due to technical updates and payment system requirements, so only certain options are displayed at certain times.
All withdrawal transactions are processed through verified systems, and such changes are not intended to cause inconvenience to users. Information from customer support is provided on the current status of updates, which is why the wording may differ at different stages.
In order for us to check your specific case, deposit history, and withdrawal attempts in detail, please provide your account ID. This will allow us to correctly understand the situation and give you an accurate status.
Depozito yaparken sorun yok ama iş çekime geldigi zaman inanilmaz bekletiyorlar
07.12.2025 tarihinde bir çekim talebi verdim 2500 azn ve 700 azn sürekli sordugumda bekleme kalin vs tarzi çümlelerden başka bir cevap alamadim üstelik vip statusindeyim sitede bu kadar az bir çekim talebini bile 3 günde ödemediler sürekli oyun hesabina aktarip duruyorlar şimdilik 3 gün oldu ödemediler ama iptal edip oyun hesabinida aktarmadilar yogun stres yaşamak istiyorsaniz bu site tam size göre
7 december 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
In order for us to thoroughly understand your situation and correctly verify each withdrawal request, we need your gaming account ID. This will allow our specialists to immediately proceed with the verification and provide you with an accurate official response without unnecessary delays.
We take such requests seriously and will try to help you as soon as we receive the necessary information.
useless support that do not solve any…
useless support that do not solve any issue with my second deposit not credited.
ID: 313172107.
The support say that my info not match but i try to explain that info was enter mannually. But still show not credited.
I will not change my review until it show as credited the deposit of may.
Mercado Pago
En proceso
+24.187,00 ARS
22 de mayo de 2025
14:32
21 mei 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We understand how unpleasant it is to encounter a situation where a deposit is not credited and, in your opinion, support does not provide a solution. This is definitely not the experience we want for our users.
Please contact support chat again and be sure to attach a receipt for this deposit — a check or a screenshot from the bank with the date, time, and amount. Our specialists will be able to retrieve the transaction history and conduct an in-depth check on this particular transaction.
We will carefully consider your request and try to understand the situation in as much detail as possible so that you receive a clear and specific conclusion regarding your deposit.
Flor de garcas
Ojo con los depósitos cuando no te lo acreditan enseguida no lo.ves más empiezan con los extractos de bancos por pdf y así te tienen durante semanas hasta q te cansas , son unos garcas.
Respondiendo a lo q.dice la.pagina 1win así te pueden llegar a tener semanas pidiéndote lo mismo ID extracto de banco y nunca una respuesta hasta q te cansas y te terminan cagando.
21 november 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We understand that you have had a very difficult experience, and situations like this can really throw you off balance. We want to help you in a concrete way, not just with general words — for this, we need your game ID. Only then will our specialists be able to check the transactions, see the status of the deposit, and figure out at what stage the delay occurred.
Please send us your ID, and we will forward your request for a detailed review and do everything possible to resolve the situation.
We are here to help you get results.
Hello!
We have reviewed your request and confirmed that the deposit has been successfully credited to your gaming account in full. The funds are reflected in your balance and are available for use.
Requests for documents during the verification process are standard procedure and are intended to ensure that payment details are correct, not to delay the decision. In this case, the transaction has been completed and no further verification is required.
If you have any questions about the display of funds or transaction history, all relevant information is available in your account.
Cada dia esta peor
Tengo hoy 12 dias con 1 retiro de 3500 que no me han hecho + mas 1 retiro de 4100 q tiene 3 dias que no me han hecho. Aparte de esto hice 2 depositos que tienen mas de 1 semana cada 1 que no me colocan porque dicen q no ha llegado a su cuenta de juego y en el banco ya me pasaron reporte de que si esta. Cada dia esto esta peor
1 november 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We understand how difficult and exhausting this situation can be — when withdrawals are delayed, deposits are not displayed, and each new day only adds to the stress. This is definitely not the experience a user should have, and your case requires a detailed investigation.
In order for us to forward the information to our specialists and review all transactions on your account, please send us your game ID. Only with it can we see the status of transfers, deposit history, and understand at what stage the discrepancies arose.
Please send us your ID, and we will forward your request for an in-depth review and do everything possible to resolve your situation.
I advise you to stay away from 1win
I advise you to stay away from 1win. I joined them as a deposit and withdrawal agent for clients. They created a player account for me so I could fund it and then top up my 1win wallet. All the accounts were activated with a copy of my passport and ID card. Surprisingly, I topped up a player account with 36 USD, but I couldn't top up my 1win cash wallet. I contacted support, and their support was terrible; they didn't answer, and even when they did, it was useless. Support told me to contact the security team. I contacted the security team, and they asked me for a copy of my ID card, even though they created the account and I sent them a copy when I created it. I sent a copy to the security team, and then, to my surprise, they suspended my account, claiming I violated their agreement. They created the account themselves, and I don't have another account with the company, and I haven't even used this account. I want to tell you that this is a childish company. I've been working with 1xbet for two years, and this has never happened to me with them.
10 november 2025
Review zonder uitnodiging
Antwoord van 1win.com
Hello!
We understand your concern regarding the account review process. Decisions related to account restrictions are never made without sufficient grounds and are always based on the results of internal checks and the applicable rules.
Please provide your ID so we can review the details of your account in more depth.
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