1win.com Reviews 83

Unable to withdraw in that casino apparently....

SCAM CASINO STAY AWAY!!!!!!

Win a lot but unable to withdraw and then when you discuss it with them they don't help at all. Just stay away don't let them steal your money!

Very disappointing experience. As soon as you win or build a decent balance, problems start — account restrictions, endless verification, and support replies that lead nowhere. Feels like everything is designed to delay or prevent withdrawals. Not a trustworthy platform at all. Would not recommend.

1win blocked my account after $2000 win – no explanation, no payout

I want to warn everyone about my experience with 1win.

After winning around $2000, my account was suddenly blocked. They sent me a generic message saying I violated “clause 12.8” (fraud, multi-accounting, etc.), but they NEVER provided any proof or specific reason.

I want to be clear:
- I used only one account
- I did not use any bots or software
- I did not do arbitrage betting
- I followed all rules

After that:
- They stopped responding to my emails
- They ignored all my requests
- My balance is still locked

This looks like a clear case of refusing to pay a winning player.

I also contacted Curaçao, but they confirmed that old licenses are no longer valid, which means players basically have no protection.

If anyone had similar issues with 1win, please share your experience.

I will be posting this case everywhere until I get my money back.

⚠️ Be careful with this bookmaker

Im so sorry I can not rate zero stars. Played many days , to put money in no problem. Lost 10,000+ very fast. Then got lucky and wanted to withdraw some funds. It is virtually impossible ! Email verification does not work . Phone verification it does not work. Spent 3 hours trying to reach anyone at support. They rarely replied but didnt fix the issue ... because the issue is not fixable as you should not be able to withdraw.

Such a scam. This is not a casino , its just another online scam. STAY AWAY !

1win la mayor estafa que puede existir en casino , cuánto tu recargas si se llega la plata rápido pero cuando ganas nunca llega , me gane 80$ y los muy estafadores y me mandaron un link y que para verificar la identidad y me bloquearon el usuario sin ningún motivo solo para no pagarme los sinvergüenzas eso estafadores

1win is withholding my money for a week now, pending in withdrawal for about 7 weeks, contacted customer service several times with ZERO results!!!! Although i was a LOYAL customer for about more than a year

Quiero dejar constancia pública de una situación muy grave con 1win.

Mi ID de usuario es 301232509 (Cristhian Moreno).
Realicé dos apuestas con los siguientes IDs: 225614525 y 225613958, correspondientes al partido Barracas Central vs Vasco da Gama (Copa Sudamericana).

La apuesta era clara: que Vasco da Gama (equipo visitante) no anotaba goles. El partido terminó 0-0, por lo que ambas apuestas eran GANADORAS. De hecho, inicialmente la plataforma las marcó como ganadas y acreditó el dinero en mi cuenta.

Sin embargo, al día siguiente, sin explicación ni justificación válida, retiraron el saldo de mi billetera y cambiaron el estado de las apuestas a “reembolso”.

Ya intenté solucionar esto por soporte y no dan respuesta clara ni solución.

Esto no es un error menor: es dinero ganado legítimamente que fue retirado después de haber sido acreditado.

Dejo esta reseña para que otros usuarios tengan cuidado. Si alguien más ha pasado por algo similar, sería bueno hacerlo visible.

Exijo una solución y la devolución de mi dinero.

i have placed bets on under and they themselvs make it up to settle a sloss 30$ not once they did for all i never place on ups they are scam

They’re basically scamming people with their bonuses. I made a deposit specifically to get a bonus, followed all the requirements, and still never received the freebet.

When I reached out to their support, it was a mess. Most of them had no idea what was going on. Two agents just ended the chat without giving me any proper answer. The third one finally replied, but then randomly added a new condition that wasn’t mentioned anywhere in the bonus terms. When I asked where that rule was written, they couldn’t even show me.

I also sent a detailed email to their support, and I’ve had no response since March 19.

Honestly, not surprising for a gambling site with a Curacao license. I’d recommend staying away from sites like this if you can. Unfortunately, I don’t really have better options in my country.

My account was blocked by 1win under clause 12.8 without a clear explanation.

I understand their decision, but they are also refusing to allow me to withdraw my remaining balance (around 0.23 LTC), which consists of my own funds.

I have contacted support multiple times and have not received any response regarding my withdrawal request.

This lack of communication and the retention of user funds is very concerning.
I would appreciate a proper response and a solution to withdraw my funds.

UPDATE: I have provided my game ID (354362747) and submitted the requested information.

I am still waiting for a response regarding my withdrawal request.

UPDATE: It has been more than 48 hours since I provided all the requested information, and I still have not received any response.
I am still waiting for a solution to withdraw my funds.

UPDATE: The company states that withdrawals are not allowed due to clause 12.8, but they have not provided any clear explanation or evidence of any violation.

I am only requesting to withdraw my own deposited funds, not any bonus or winnings.

I have already contacted the security team multiple times and received no response.

Keeping user funds without clear justification or communication is not acceptable.

FINAL UPDATE: The company has repeated the same generic response, claiming a violation of clause 12.8, but has not provided any evidence or specific explanation.

They advised me to contact their security team, which I have already done multiple times without receiving any response.

At this point, it is clear that no real support or resolution will be provided, and my funds remain withheld without justification.

Realizei um depósito via PIX no valor de R$ 1.500,00 no dia 28/02/2026, utilizando meu CPF, para minha conta na 1win.

ID da conta: 338640168

O pagamento foi confirmado pelo banco imediatamente, e possuo o comprovante da transação com todos os dados (ID da transação, CNPJ do recebedor e horário).

Mesmo assim, o valor nunca foi creditado na minha conta da plataforma.
Desde então, todos os dias entro em contato com o suporte, e a única resposta que recebo é para “aguardar”. Nenhuma solução concreta, nenhum prazo real, nenhuma explicação clara.

Estamos quase completando uma semana desde o depósito, algo que em qualquer plataforma séria deveria ser resolvido em minutos ou poucas horas.

É extremamente preocupante que uma empresa que movimenta dinheiro de clientes trate um problema simples de pagamento com tamanho descaso.

Tenho:
- comprovante do PIX
- ID da transação
- histórico completo do pagamento

Espero que a situação seja resolvida imediatamente, com o crédito do valor na conta ou a devolução do dinheiro.

Caso contrário, irei continuar registrando reclamações públicas e formais em outras plataformas de avaliação e proteção ao consumidor.

Very nice si buenísimo

My email change request has been pending for several days.

My phone number is verified, and I have already submitted all required documents and details multiple times. Despite this, every new support agent asks for the same information again.

Initially, I was clearly told that the email update would be completed within 24 hours. However, after the 24-hour period passed, different agents started giving different explanations—some saying to wait, others saying they don’t have an exact timeline.

There is no clear update, no confirmation, and no accountability—only repeated “please wait” responses.

This is very disappointing and unprofessional support behavior. I request proper escalation to a supervisor and a clear resolution timeline instead of contradictory replies.

Case / Ticket ID: 617528
Account ID: 328284470

lo anuncian las putas, porn star en instagram.

Tenía KYC completado, tenia retiros grandes ya realizados, quise retirar 200 un día, demoraba, entonces cancelé el retiro aposté y probé otra vez, así 6 o 7 veces hasta que en un momento gane 4300usd, quise retirarlos, y al otro día, cuenta bloqueada. No me dan ninguna solución

ID: 342487113

This platform is extremely bad. I'm a new user. I joined and played, but when I tried to withdraw my money, it didn't arrive. They keep saying that if 24 hours pass and I haven't received the funds, I should contact them. I contacted their support, but it's fake support; they give the same responses and don't solve the problem. They cancel the transaction after 24 hours, so you can't request your delayed withdrawal.They claim the problem isn't with them, but with the payment system. This isn't true, as I withdraw using the same system on all similar sites. They tell people the same thing: stay away from this platform, it will steal your money, you won't receive withdrawals, and the support is fake.

No lo recomiendo!!! Haces un depósito y tarda un montón en acreditarlo y muchas veces nisiquiera lo acreditan. Son fraudes! Se quedan con el dinero de las personas. No depositen o perderán su dinero. ID 337785407

JE VOUS LE DÉCONSEILLE TRÈS TRÈS FORTEMENT,ILS CONTRÔLE TOUS LES JEUX SE SONT DES SCAMEURS,

1 win es muy bueno solo que es mejor el modo normal x los bonos de regalos y el modo vip no tiene nada de vip todo es x depósito

1win marked my ₦5,000 withdrawal as successful, but the money never reached my bank account.

My bank confirmed non-receipt, and my statement shows only one successful withdrawal out of two made the same day. After submitting proof, 1win stopped responding.

Very disappointing experience.