Seems pretty easy to go through the process…got emails immediately…I will be satisfied if the final product can be seen and shows up at my door undamaged by Mother’s Day as I paid extra hoping it will... Toon meer
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Ordering was easy and I would have given 5 starts if it weren't for the fact that you can't view accessory descriptions. I have no idea if the base is AC or battery operated, and you have a choice of... Toon meer
Bedrijf heeft geantwoord
Not much space to write,but I'm trying to write 2 simple words. I contacted this studio for a gift idea. Mr. Jason,artist and customer service representative at 3D Crystal, made everything fantastic..... Toon meer
Bedrijf heeft geantwoord
I ordered this hear shaped etched image of my family together with a happy mothers day engraved on it and it arrived the next day. Was well worth it for an extra 12 bucks to get it done so quickly. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
"We want the person who is giving our 3D Crystal as a gift, to be as excited about giving it, as the recipient will be about receiving it. And its my firm belief that when there's sincere, un-compromised focus on such a vision, revolutionary innovation is realized" Riyaz Datoo Founder & CEO
Contactgegevens
Verenigde Staten
- 1.800.990.4010
- 3d@3dcrystal.com
- 3dcrystal.com
4,8
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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My package came way faster than I…
My package came way faster than I expected.
The details and the beauty of it are absolutely incredible!
I would highly recommend this company to anyone out there that wants a completely stunning work of art🥰😊😊
Over the moon happy with my purchase 😋
15 maart 2026
Antwoord van 3DCrystal.com
Hi Paul,
We’re so glad to hear that your package arrived sooner than expected and that you’re happy with how everything turned out. It’s wonderful to know the details and beauty of the crystal made such a strong impression.
Your recommendation truly means a lot to us, and we’re thrilled that you’re over the moon with your purchase. Thank you for choosing 3DCrystal to create something special.
The 3DCrystal Team 💎
amazing service
i received my parcel today and it was too fast as i already inform my representative jason that i need it urgently as i want to gift his to my father and he personally email me and keep an eye on my parcel too and the service they provide was amazing i must recommend everyone to visit them and if u wanna gift something unique to your loved one . you must shop from then the quality and service are amazing:)
17 maart 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hello Bhumi,
Your comments are greatly appreciated, and we’re so glad to hear that your parcel arrived quickly in time for such a meaningful gift. It’s wonderful to know the crystal will be shared with your father, and moments like these are exactly why we love what we do.
We’re especially happy that Jason was able to assist you along the way and help ensure everything went smoothly with your order and delivery. Providing attentive service and keeping customers informed is very important to our team.
Thank you for your kind recommendation and for choosing 3DCrystal to create something special for your loved one.
The 3DCrystal Team 💎
Antwoord van 3DCrystal.com
Hi Nguyet,
We’re glad to hear you were happy with the quality of the materials and that your delivery arrived on time. Thank you for sharing your feedback with us.
— The 3DCrystal Team 💎
Working with 3D crystal have been a…
Working with 3D crystal have been a great experience. Looking forward to be dealing more.
Highly recommended.
Thanks.
13 maart 2026
Antwoord van 3DCrystal.com
Hi Gyaltsen,
We’re so glad to hear you’ve had a great experience working with 3DCrystal. It means a lot to know you’re looking forward to working with us more in the future. Thank you for your recommendation and kind words.
— The 3DCrystal Team 💎
I liked being able to see a 3D…
I liked being able to see a 3D rendering of my photo and the clarity of the etched image. I saw a competitor comparison video and 3D seemed to have the clearest reproduction.
I disliked not being able to change the text size - as a result I omitted any text.
11 maart 2026
Antwoord van 3DCrystal.com
Hello MeB,
Thank you so much for reaching out to us for your gift idea. It appears that you were having some troubles navigating our website when ordering. You can use the corners to enlarge and contract sizing for the text. Same for the images.
If you ever need any additional assistance, please do not hesitate to contact us. We ALWAYS get back to you. You can do so via phone (1-800-990-4010) to speak to a live agent, online chat (bottom right green logo), and through email (3D@3DCrystal.com).
Keep being awesome and let us crystallize it for you again in the near future. 😁
— The 3DCrystal Team 💎
Excellent Service and Amazing Products!
I recently ordered from Laser Crystal, and I couldn't be happier with my experience. The team was extremely accommodating and took the time to arrange a specific delivery date for me. They ensured my parcel arrived on time, which I greatly appreciated.
The quality and quantity of the product were amazing, and my wife absolutely loved it! This has definitely exceeded our expectations.
Overall, I highly recommend Laser Crystal for their fantastic customer service and products. I look forward to shopping with them again in the future!
24 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hello Krystian,
We’re so glad to hear that everything arrived right on time and that the crystal exceeded your expectations! It means a lot to know our team was able to accommodate your requested delivery date and make the experience a smooth one for you.
Hearing that your wife loved it is the best compliment we could receive. Thank you as well for your kind recommendation; it truly means a lot to our entire team.
We look forward to creating something special for you again in the future!
The 3DCrystal Team 💎
This is the second time purchasing from…
This is the second time purchasing from 3d crystal and they never disappoint especially pearl one of the artists that helped me right through to purchase. I would highly recommend this company. Plus quick and reasonable p&p
5 maart 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hi CC,
We’re so glad to hear you came back to us for a second order, and that we could deliver another great experience! Your recommendation truly means a lot to our entire team.
It’s also wonderful to hear that Pearl was able to help guide you through the process. Our artists always do their best to make sure everything looks just right before production. We’re happy the quick and reasonably priced shipping was a plus as well.
We appreciate your continued support and look forward to creating something special for you again!
The 3DCrystal Team 💎
I don't feel comfortable rating 3D…
I don't feel comfortable rating 3D Crystal in that I don't have the finished product in my hand, but I ordered from them before and was extremely satisfied with them, as was the recipient of the gift. But I'm trusting that this experience will be as good as my first experience was.
8 maart 2026
Antwoord van 3DCrystal.com
Hello Charles,
We really appreciate you sharing this, and your trust means a lot to us. It’s wonderful to hear that your previous order left both you and the gift recipient so happy.
Every order is handled with the same care and attention by our team, and we’re confident this piece will live up to the great experience you had the first time. We look forward to hearing what you think once it arrives.
Thanks again for coming back to us!
The 3DCrystal Team 💎
Easy to use website and agent helped me…
Easy to use website and agent helped me with query.
6 maart 2026
Antwoord van 3DCrystal.com
Hey Werner,
We’re glad to hear you found the website easy to use and that our team was able to help with your query. Your valuable feedback is always appreciated as we review to maintain every helpful aspect of our improvements and change any that requires attention.
— The 3DCrystal Team 💎
Jason service getting me back online…
Jason service getting me back online was exceptional and much appreciated.
Jay
3 maart 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hi Jay,
We’re so glad to hear Jason was able to get you back online and that his assistance made such a positive difference. He’ll really appreciate your kind words.
Sometimes a gentle push in the right direction can get you back in the groove. Thank you for taking the time to share your experience with us.
— The 3DCrystal Team 💎
My husband purchased a 3D heart and…
My husband purchased a 3D heart and light box when they were in our mall during the Christmas holiday. He bought it with the intent of giving it to me for Valentines day as he had already purchased my Christmas gift. He hid the gift away and on Valentines he gave it to me. The heart with our picture was there including cables for the light box. But no light box. I emailed them and explained the situation. Then I received an email telling me to text a particular number. Which I did. 12 hours later I receive a response that says ..."sorry I just saw your message " I said that's fine and tied my issue with the email I had originally sent explaining the situation. Well of course no response back. I emailed again with no response and then I texted them and once again no response. I even let them know that I would be posting a negative review about the situation if they didn't respond. And still no response. I guess they got their money and that was all that mattered to them. I'm giving them a 1 star because there isn't anything lower than that. I am very disappointed in this company and had actually thought I was going to buy one as a gift for my granddaughter when my first greatgrandchild was born. But most definitely won't be using this company. -1 star!
Update...Funny how this company replied that they never saw my email when they actually responded and asked me to text a particular phone number. Which they replied too, only to say"Oh I just saw your message...and then nothing else. But yet now they are saying the kiosk that they use during the holidays don't exist...unfortunately I can't add a picture of the bag and part of the merchandise that was purchased.
Update * 3/7/26
There's was just a miscommunication error with my phone. Once we realized the issue my problem was taken care of promptly. He added an upgraded light as an anniversary/birthday gift. In the end a great experience. His employee in Las Vegas was amazing. Very nice and sincere. We enjoyed meeting and talking to him. Will definitely purchase another 3D crystal from them....5 stars.
12 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hi Maria,
We’re truly sorry to hear about your experience, and we understand how disappointing this must have been.
We sincerely apologize if your earlier email or messages were missed. We have checked our records but were unable to locate your email yet. Please kindly resend your message to 3d@3dcrystal.com, and we will review it right away.
We would also like to mention that we do not have any in-person mall locations and operate only online. Once we receive your email, we will check whether the order was placed through our website or with a different company and assist you accordingly.
Customer satisfaction is very important to us, and we will do our best to resolve this for you.
AMAZING
I had ordered an etched crystal from a different company in when I received it it was nothing like the website had advertise. So needless to say, I was skeptical to order another crystal etching even from any other company. I reached out asking questions and looking for places that I could get previews of what I was actually going to receive. This company was so quick to respond and so patient with all of the questions I asked. The glass etching came out even better than I expected and I’m so happy with the item I received. It even brought me to tears because this gift had deeper meaning for a gift for my mom.
8 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hello Cassie,
We truly appreciate you sharing this. We completely understand how disappointing it must have been to receive something that didn’t match what was advertised, and it means so much that you gave us the opportunity despite feeling skeptical.
We’re so glad our team was able to answer your questions, provide reassurance through previews, and make the process feel transparent and supportive. Hearing that the final crystal exceeded your expectations and created such an emotional, meaningful moment for your mom is exactly why we do what we do.
Thank you for trusting us with something so special.
— The 3DCrystal Team 💎
I would to say thank you to Jason for…
I would to say thank you to Jason for his excellent job! I’m very happy and satisfied!! Thank you again Jason
14 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
We truly appreciate your wonderful feedback! It means a lot to us to know you’re happy . Jason will be especially glad to hear your kind words. Thank you for choosing us!
— The 3DCrystal Team 💎
Great Customer Service!
I recently placed an order and had a little glitch. When I reached out for assistance Jason did just that! He assured me the problem would be resolved. Jason was very polite and courteous. He took the time to explain what could be done and ensured that O was satisfied with the result! I am happy to say I am in fact satisfied! I would definitely order again and hope to collaborate with Jason!
16 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
We’re grateful for your kind words and happy to hear that Jason provided excellent support throughout your experience. Ensuring our customers feel satisfied is very important to us. We look forward to assisting you again soon!
— The 3DCrystal Team 💎
I was very impressed with the quality…
I was very impressed with the quality of the product and the dedicated packaging. The service was excellent, and the turnaround time was very quick. I would highly recommend them, and the product itself is amazing and truly unique.
25 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hi Ben,
Glad to have you aboard the gift making journey! I am certain that the agent who was assisting was thrilled to be a part of this process. You are always most welcomed to reach out to us with a request and we will always give you our recommendations and most honest feedback.
Thank you for the compliments!
— The 3DCrystal Team 💎
Success as always
As always, Jason was patient and very helpful in assisting me in accomplishing the design and product that I wanted. These crystal memories have become an important part of my memory gift giving and being a not tech savvy senior, I always feel comfortable reaching out on chat for the support that I need. Thank You Jason for help and vision in accomplishing what I wanted and thank you Pearl for your help in completing the final invoices. Janet Turner 2/24/2026
18 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hello Janet,
Your continued support truly means so much to us. We’re so glad Jason was able to patiently guide you through the design and help bring your vision to life, and Pearl will be happy to know she could assist with the finalization. Team work makes the dream work!
Making the process comfortable and supportive, especially when it comes to meaningful memory gifts, is exactly what we strive for.
Thank you for trusting us again and for sharing your kind words with our team.
— The 3DCrystal Team 💎
absolutely delighted with my order the…
absolutely delighted with my order the artist was very patient with me sending over a good few ideas of what I wanted until I was happy and they got it perfect the staffs customer service was 10/10 very helpful and friendly I’ll definitely yous them again
12 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hey Aran,
We’re so glad to hear you’re absolutely delighted with your order. It’s wonderful that the artist could patiently work through your ideas until everything felt just right, and that the final result came out perfect. We also appreciate your kind words about our team’s helpful and friendly service.
We look forward to creating something for you again in the future.
— The 3DCrystal Team 💎
Antwoord van 3DCrystal.com
Hello George,
We truly appreciate your kind words. It’s wonderful to hear you found both our service and quality incredible. Thank you for sharing your experience with us.
— The 3DCrystal Team 💎
Confusing interface and poor connection to payment systems
First the website is atrocious, cluttered and slow response times to start with, and a design that harks back to the last century.
Second, the interface to payment providers is absolutely horrendous; my first credit card was declined, Paypal was not working, the chat person offered no help, and I eventually had to create a new separate virtual card to get it to work.
Third, the interface for adding a personalized engraving is awful. It is unintuitive, as it is unclear whether or not you need to resize the text to get it to fit in the frame. You can adjust its size, but once you have made fit the desired width, you cannot move the text to a different location on the image. The wording that accompanies the selection of adding engraving states that it will be placed at the bottom of the front face, but then why confuse everyone by asking the customer to enter the text on the image itself. It makes no sense, especially since there is a text box below the option used to select engraving. But you cannot enter anything in it. It gets filled out after you enter the text on the image itself...
I have bought crystals from 3D-Crystal in the past and the quality was good, which is why I was coming back, but this last purchase experience may deter me from doing it again. I give it 1 star for purchasing experience and website and 5 stars for product quality, for an average of 3 stars.
19 februari 2026
Antwoord van 3DCrystal.com
Hello Roch,
We are sorry to hear that your interaction with the website was not up to par with the wonderful product we take pride and joy in creating the gift.
We often recommend that when websites like ours experience slow response time, it could indicate a multitude of factors such as internet connection and browser cache history load.
As for the PayPal server, it appears that it was experiencing delays in their terminal lately. Unfortunately their internal connection is out of our control. We would love to recommend that you reach out to us via email at 3D@3DCrystal.com and we can lend you a hand personally with your gift. Our team has seen the wonderful designs you have been working with over the past few years and enjoy every moment we get the chance to work with you.
Please share an email with us in advance on your next gift and we would love to help you with a complimentary preview and complimentary discount. 😁
— The 3DCrystal Team 💎
Antwoord van 3DCrystal.com
Thank you! We hope that the gift creation was smooth and enjoyable.
— The 3DCrystal Team 💎
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