Beyond Memories Reviews 

5.906
•
TrustScore 4 uit 5

4,2

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I wanted something special for our 25th wedding anniversary. Simply called customer service. Steven at beyond memories walked me through entire process. I took a picture of a picture with my phone th... Toon meer

Beoordeeld met 1 van de 5 sterren

I tried to contact them via email about an order issue and the email address is invalid. When I call I talk to an automated voice named Michaela. She then forwards me to Stephen which turns out to be... Toon meer

Beoordeeld met 5 van de 5 sterren

I sent an older photo of our wedding 65 years ago. This was a gift to my wife of these 65 years. I received this memory within a week and was exceedingly pleased! The entire quality was exceptional an... Toon meer

Beoordeeld met 5 van de 5 sterren

Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fotolijstenwinkel
  2. ook in
  3. Cadeauwinkel
  4. Glas-etser

Geschreven door het bedrijf

Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

6K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,2

Alle reviews

(5.906)

9 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Amazing!!

Amazing!!! Asked to see a proof and requested two minor changes and the end result was stunning. When my husband saw it he was shocked that something so perfect could be ordered online. He is very critical and always looks at the details and for the first time in all our 20+ years together he had nothing negative to say. It’s a gift we haven’t delivered yet, but we can’t wait for our friends to see it. Great gift great customer service great choice for that special moment. Thank you!!!

2 februari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Beoordeeld met 5 van de 5 sterren

Fast shipping

Fast shipping , great customer service , actually talked with someone to correct my situation :) experience was amazing!! Gift is amazing!!

2 februari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Beoordeeld met 1 van de 5 sterren

Every ad I saw stated they would take…

Every ad I saw stated they would take an a image and help render it 3d. I spent multiple hours designing a custom image to memorialize my since past grandfathers as a gift to my father on his birthday. The only software I had to work with was Microsoft Word, which I then converted to pdf, since the website wouldn't allow the word document. The intention was for a tattered American flag background, their corresponding emblem for miltilty service midground, and name birthdates/passing dates in the foreground. Thats how it was was made, converted, intended, uploaded. The final product received was a sad disappointment, undeserving of the 3D nomenclature promised in all the ads. It was horrid, unreadable one dimensional portrait of overlapping textures that I was embarrassed to present to my father, let only have displayed in our business as my original intention. I understand the fact that I used a 1d software, in designing my image I was careful to layer to aid in developing the 3d image processing promised. In all I WASTED 260 something dollars in an attempt to deliver the best birthday present possible, on display for the world to see. In the end I wasted money that i didn't need to waste, on a product that was promised but couldn't be delivered, on a customer that was hopeful for the perfect gift, but will likely never return.

22 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Hello Nicholas,

We sincerely apologize for the issue you experienced with your crystal from 3D Laser Gifts. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.

We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.

We understand that you were disappointed with the design of your crystal and we regret that you did not contact us before leaving a review. However, we would still like to offer you a remake of the crystal. In order to proceed, we kindly request that you provide us with photos of the crystal you received. You can reach us at our email address:

[customerservice@3dlasergifts.com]

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.

Best regards,
3D Laser Gifts Team

Beoordeeld met 1 van de 5 sterren

Poor quality

I was very disappointed in the quality of the key chain I ordered. The picture was not visable was better with light. It looks like a bad glass etching. The faces are not clear. Does not look like the examples I saw. Ordered it for my granddaughters valentines present. Did not give it to her. Would not recommend.

13 februari 2024
Review zonder uitnodiging
Logo Beyond Memories

Antwoord van Beyond Memories

Hello Glinda,

We sincerely apologize for the issues you experienced with your crystal. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.

We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.

We understand that you were disappointed with the design issue with your crystal, and we regret that you did not respond to your email trying to make things right before leaving a review. However, we would still like to offer you a replacement for the crystal keychain. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:

[customerservice@3dlasergifts.com]

Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.

Best regards,
3D Laser Gifts Team

Beoordeeld met 5 van de 5 sterren

the heart itself is great

the heart itself is great! i just spelled Angels wrong so now i have to order a new one😭 i figured they wouldnt fix a mistake i made😭

30 januari 2024
Logo Beyond Memories

Antwoord van Beyond Memories

Hello Kaylan,

Thank you for taking the time to leave your review! We appreciate your feedback and we're sorry to hear about the issue you encountered with your purchase. Rest assured, we are here to help and we can still assist you in getting a replacement at a lower cost.

To provide you with the best possible solution, we have sent you an email with detailed instructions on how to proceed. Please check your inbox and reply to our email to initiate the replacement process. Our team will be ready to assist you every step of the way.

We value your satisfaction as our customer and we are committed to resolving this matter for you. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,
3D Laser Gifts Customer Service Team

Beoordeeld met 5 van de 5 sterren

Thankful and Impressed!

I was in the ATL area looking for something special for my husband's birthday. I saw the beautiful glass sculptures made from pictures and knew this would be a keeper. My husband turns the lights on his gifted sculpture every week. The weight and lighting are just wonderful. BTW, I got this quickly before the New Year! Ordered it last week in December. I really had to thank the management for their thoughtfulness.

26 december 2023
Logo Beyond Memories

Antwoord van Beyond Memories

Thank you!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer