4thutility Reviews 

Extremely poor customer service.
Needed to close my account as I was moving house (and only had a monthly contract).
After multiple calls to close my account, I was still charged for monthly services. Spoke to Customer services and they credited my account to zero and assured me all was closed.
A few months later, they continued to raise new monthly invoices to my account and started threatening to suspend services (which they weren't even providing) and take legal action.
Multiple calls later, hours spent on hold and many promises that it had been sorted and emails would be sent to confirm, I'm still in the same position over a year after closing my account!

Absolutely terrible company - don't use!

Subhan was very polite and professional.

Called to cancel my service as I am moving home and 4th Utility is not providing to that adress yet. Tasleen was very helpful in making this process quick and easy.

Spoke to Lawrence today he was absolutely fantastic solved my query without any trouble

Riaz was very polite and very helpful a great asset to your company

David sorted everything out for me over phone

Excellent customer service from Mohamed! He was extremely helpful, professional, patient, and friendly throughout the whole process. He listened carefully, explained everything clearly, and made sure my issue was fully resolved.

Mohamed went above and beyond to provide a great customer experience. I really appreciate his kindness and professionalism. He is a great credit to the customer service team. Thank you so much, Mohamed! Highly recommended! ⭐⭐⭐⭐⭐

Really helpful and got an engineer appointment quickly

I have been their customer for 2 years and there were some issues with speed and connection but real problems started when I requested switch. T4U terminated my contract leaving me without broadband for 3 weeks. Well I still don't have new one as they haven't cancelled my line with City Fibre correctly. On a top of that they changed me another direct debit on 2nd September. I've called them, they said it was by mistake (again!) and that I'll get my money back. I still haven't received it, nor refund for credit note they issued on 27th August. I have raised formal complaints on 1st September but nobody responded to it. I definitely won't use this company anymore.

Mohammed was clear, patient and efficient- he’s doing an excellent job.

Brilliant service thank you SARA, hope to speak to you again if any problems arise in the future

Problem-solving.
I Had a happy moment.
Patient customer service i got from Muhammed.

Having great people like Kay. The lady was very good and professional.

I am very disappointed. Ordered their service on 4 th September, received the router on 9th September. And still dont have an Internet at home, still waiting for activation.
I contacted them few times, and they say wait please.
Wait but how long , up to next year maybe.
Don't recommend them at all.
I can't do anything without Internet.
Today is 13 th September

Hi the customer service person her name was Jenna she was so polite didn't leave me on hold long when she had to try to resolve my issue and she did so she was polite well mannered and really done everything to sort what I needed and she certainly did that I can not thank her enough to be honest should have more customer service advisers like her 100 percent satifyed and would be extremely happy if I got her for any issue I needed sorting in the future my opinion she u need to keep gold off her she is a amazing asset to this company x😀

Simple and easy switch to 4thUtility. I spoke to Callum who provided great customer service, as he listened to my concerns and answered my questions clearly. Thank you!

I rang the customer support and got talking with Arshad. He was patient and calmly put me through on how to navigate my network issues. Took me a while to figure it out but he stayed on the phone with me and patiently worked me through it.

Jon was lovely and he was very patient to go through the process of getting my connection, from setting my router to resetting password. Hopefully the internet won’t disappoint.
Thanks

I had a call from Benjamin regarding my service. I had a question regarding setting up my own equipment, which he was able to answer and sent over the relevant information via email to ensure I had the proper answer in writing.

The general service from the company has been good, with a stable connection, although the router provided isn't the greatest, which is whatt query was regarding.