5gringos.com Reviews 139

Es un timo hice el ingreso y después de recibir el dinero ya no deja iniciar sesión ni recuperar la cuenta

Dear truspilot team,I am filing this formal complaint against 5Gringos Casino due to gross negligence, unfair account closure, and the unlawful confiscation of a €40 balance.Background of the issue:When registering, I mistakenly used an incorrect name and date of birth due to initial distrust regarding the platform's legitimacy. However, when requesting my €40 withdrawal, the casino asked for an explanation and requested official verification documents. I complied immediately, acting in total good faith.The Timeline and the Casino's Negligence:Four days before the 30-day verification deadline expired, I submitted all requested documents via email: my official National ID (front and back), a verification selfie, a bank statement, and a utility bill.The casino has a stated response time of 72 hours. Instead of reviewing my documents, they ignored my emails, intentionally letting the remaining 4 days pass to trigger the 30-day deadline expiration.When I contacted live support after 4 days of silence, I was redirected to another email address.Three days later, I was informed that my account was permanently closed because I "failed to provide documents within the 30-day timeframe." This is factually false. I provided everything inside the legal timeframe; it was the casino's team that refused to process it.The Support Loop:I have attempted to resolve this amicably 5 times. Every single time, both the live chat and their support email reply with the exact same automated template: "We cannot help you here, contact support via email", ignoring that I am already using their official channels. They are using automated walls to avoid their administrative responsibility.My Request:I have full evidence and timestamps showing that my documents were delivered within the deadline. I request the mediation team to compel 5Gringos to manually review my timestamps, reopen my account, and release my legitimate €40 withdrawal.Thank you for your assistance.

Gram tutaj regularnie i niestety z każdym kolejnym miesiącem mam coraz gorsze doświadczenia. Zauważyłam bardzo dziwną zależność — kiedy jest aktywny bonus do wyrobienia, maszyny jeszcze coś dają i da się cokolwiek ugrać. Natomiast w momencie, kiedy bonus jest już prawie skończony albo całkowicie wyrobiony, nagle na każdej grze przestaje wpadać dosłownie cokolwiek. Nieważne jaka gra — zero wygranych.Wpłaciłam łącznie około 14 tysięcy złotych i finalnie wypłata wyniosła 0 zł. Największe wygrane to maksymalnie 700–1000 zł i to jeszcze podczas gry na bonusie, więc przy takich wpłatach jest to po prostu śmieszne i nierealne.
Dodatkowo support praktycznie nie istnieje. Na maile nikt nie odpisuje, klient jest kompletnie ignorowany. Człowiek zostaje sam ze swoim problemem.Z całego serca nie polecam tego kasyna. Lepiej znaleźć inne miejsce do gry, bo tutaj to wygląda jak jedna wielka ściema.

Terrible withdrawal service if you manage to make it to that point But good luck You might hit a bonus doing 10 cent spins but if you buy the bonus you’ll get 1 decent spin out of it Most obvious scam website will suck you clean

TRUFFA INVENTANO SCUSE PER NON PAGARTI NON GIOCATE A STO SCHIFO

Truffa truffa,dopo due settimane a inseguirli via chat e via mail per un prelievo mi hanno risposto che l account verrà chiuso per duplice intestazione del conto gioco!!una cosa più assurda di questa non l ho mai vista,non mi hanno pagato il mio prelievo e mi hanno chiuso l account inventandosi cavolate.state alla larga non giocate

Après énormément de dépôts, retrait de 400€ demande y a 2 jours. Je posterai ici la suite afin que vous puissiez juger en toute transparence.
Retrait traité, 5 jours avec week end.
Correct
Je vais continuer à jouer dans ce casino😀

Ottima piattaforma ....molti giochi .... Ma soprattutto serietà e sicurezza nei prelievi super consigliato

Este casino y los demás similares a él porque tiene otros pero con nombres diferente son lo mismo no depositen nada todo lo perderán y hasta mal optimizado la página porquería total

Trying to get my withdrawl has been brutal.
I cashed on January 21 and still have not received it. Im starting to wonder if even going too. I will update

Update
I did finally get my withdrawal.

A Jak się podpinam. Również pod to co napisała Agata. Pomijając to że tylko tam wpłacam hajs to masa i ogrom problemów jest na najwyższym poziomie. Agata na jakich kasynach grasz jakie możesz polecić ?

Good selection of games but withdrawal is impossible. Have €4000 on my account and limited to €500 per day, 4 days later still waiting on the first to be processed. Chat give the same answer every time of be patient. Quick to take money but not payout

The casino steals money from your account. It just disappears when u return to lobby and they deny it. They are criminal DO NOT USE THIS FRAUDULENT CASINO

Eivät suostu millään sulkemaan tiliä. Olen laittanut sähköpostia useita kertoja. En nimittäin halua vahingossakaan pelata tällä kasinolla enään.
Jouduin viimeksi odottamaan kotiutusta 9 päivää.
Surkea paikka!!

Venerdi 21 novembre per errore ho effettuato un bonifico di 500 euro alla loro banca..prontamente ho segnalato l'errore al supporto clienti che mi ha risposto che il bonifico in 2/3 giorni lavorativi sarebbe stato accreditato
Oggi 25 novembre sono ancora in attesa di una risposta Nonostante tutta la documentazione sia regolare
Indignato

Servizio pessimo
Char robotizzate, inutili…
Aspetto il mio prelievo da quasi due settimane!!
È allucinante
Evitate questo sito come la peste!
Credetemi

I have had my account nearly two years now but I've never won anything over 1000. I do play other sits so I wasn't a regular player on this site because I noticed majority are of the time it would just eat my money with very little wins quickly. The passed few months I've been active a lot more, depositing a lot more money into it but still no substantial wins. I do have a few friends that have won decent amounts and withdrawn with ease
When asking for no deposit bonuses back they are good and give you a fair amount
Never had any issues with the site

Warte nun seit mehreren Wochen auf Auszahlung. Sie war einmal sogar schon bestätigt das Geld wurde dann aber trotzdem wieder auf das Casino Konto statt aufs Bankkonto überwiesen trotz vollständiger Verifizierung.

Live Chat und Mail Support völlig inkompetent mit unpassenden Antworten die nichts mit dem Thema zu tun haben.

Lasst es lieber sein

Nun antwortet ihr auf meine Bewertung ich solle mich per Mail melden was ich bereits täglich seit einer Woche mache!

Sito pessimo, 2 settimane per prelevare e inventano sempre scuse, non giocate truffa garantita