ACES Eye Clinic Reviews 

Staff were fully trained at Wisbech really lovely and glad that I went and had it done every thing went to plan even after my opp the staff couldn’t have been more helpful

At yesterday's appointment, I was told that the doctor always required vision checks, even though my referral was for an examination and opinion on the lump on my lower eyelid. The referal was made by a Specsavers Optician, who together with his team, had carried out these using far more superior equipment. However, these pre-checks were carried out quickly and efficiently on my arrival. We then had to wait well over an hour to be seen by the doctor, Mr Jakary. During this wait, my husband and I saw 4 members of clinic staff, sitting on the reception desk, chatting and wandering, it appeared, aimlessly from room to room, giving the impression that they were busy. One appeared to be chewing gum. Overall, the front of house presentation was unprofessional.

When I was eventually called in by the doctor, Mr Jakary ( who, I later discovered, does not feature on the clinic website, he didn't shut the consulation room door, so there was no privacy. He didn't use gloves or wash his hands prior to or after handling my eyelids. His desk was covered with other patient's paperwork, which, had I done so, I could have read. He was very slow at writing up my notes, using 2 fingers on keyboard and making many mistakes. He didn't make it clear that the consulation was over, so I had to ask if I could leave.

Having experienced excellent and professional care for an optic nerve tumour with 6 weeks radiotherapy and follow up appointments for 10 years, with Addenbrookes Hospital and ongoing checks with Cromer Hospital Eye Clinic, we have lots of experience in how clinic care is carried out to a high standard. In addition to this, we are both ex-long standing members of the NHS ourselves.

I will NOT be persuing his onward referral to his ACES Dermatological colleague, as we are appalled by our experiences at ACES Eye Clinc, Fakenham. I will discuss my ongoing care with my GP and Cromer Eye Clinic, due to my concerns about the appearance of the lump on my eye, will have to opt to go privately to mitigate any further .
delays. I also plan to inform Specsavers of the poor service I have received at ACES Fakenham.

The optician referred me for cataract removal(both eyes). Prelim appointment was within a week and first appointment a couple of weeks later.
ACES (Wisbech) team were all professional and informative. On surgery day everything was done to put me (and the others) at ease. The surgeon sat with us and was most reassuring.
The operation was amazing and included all the high tech. Very little discomfort. I am gradually 'seeing the light' and detail. The other eye cataract will be removed at the end of the month.
Thank you! 😊

I went into ACES in Exeter today with my Great Nan for her YAG procedure. The team was very helpful and friendly and made her feel very relaxed. It was a real “first class” experience as my nan put it.

Paul did her surgery and she was very impressed with his bedside manner and how relaxed he made her feel. He explained everything so well and the surgery was over so quickly. We were out within an hour.

Absolutely recommend ACES Exeter to anyone currently on an NHS route.

I just wanted to thank everyone at Aces because i didn't think there was anything wrong with my eyes ... just perhaps a little milky ... : O

Now I've had both eyes done ... and been looking around at home ..... its a modern house with brilliant white utilities ... but this is what I've been seeing all this time ...
everything in the house looked like a mustard/cream colour ... like a heavy smoker's house ... but I don't smoke!

So, just trying to get my head round everything being brilliant white ... it's like someone has snook in and replaced everything in the house!!! oh my!!! My world has changed!!!

Thank you all so much for your kindness and restoring my eyesight to something from the far distant past!

Warm regards from Mrs Booth!

ps: If i could have given 50 stars i would!!!

This was a pre appointment and the nurses Hannah and her blond colleague were very professional and empathetic when I told them of my previous bad experience elsewhere for my first cataract operation which was painful! They reassured me and spoke me step by step with what would happen for my next one! So now have no fear at all! All staff friendly and clinician very professional and kind!

I wasn't impressed with the admin staff at the Cambridge clinic. They didn't appear professional and when I initially arrived for my pre-assessment I was told I was too early even though they asked me to go 30 mins early (which I did). I was sent away for an hour. I then was kept waiting for about 2 hours and overheard a patient being told they were running late. Why didn't anyone have the decency to explain this to me? Overall I wasn't impressed. Before this my appointment had been rearranged a couple of times. Three days before my surgery I was told, again, it had to be changed. I decided to have my surgery elsewhere via a different optician.

The whole place was clean and peaceful staff were polite and friendly

I have never been messed about so much by so few!!
sent for the same assessment twice.
Then having to wait 2years and still no procedure done, but they were very nice about it Ha Ha

The appointment system was very quick. The service was excellent. The staff made you feel at ease right through the process.

Excellent service from start to finish! Fully recommended 10/10. Thank you team.

I was kept waiting over an hour after my appointment time, people that arrived well after me all went in first, which frustrated me,when I was told I was next I still waited for another 20 miinutes despite the clinician having no one in with her.
The treatment I got was no differance from Specsavers who referred me there so it was a complete waste of my time

From my very first appointment I was treated very well I felt somewhat apprehensive as not sure what would happen, but I was soon put at ease. I needed cataract operation in both eyes and was given those appointments before I left. These were most successful and I have yearly checkups for my macular degeneration which was yesterday and all good. The world is a much brighter place since this and I'm very grateful Ty.

I was very impressed by ACES attention to detail, from friendly efficient staff, cleanliness of areas and a pain free operation on both occasions, the follow-up phone appointment was punctual and useful in relation to my questions. I would definitely recommend them.

Had laser treatment at ACES in Dartford. Extremely helpful and friendly staff and couldn’t recommend them enough was there less than an hour.

Appointment provided very quickly good location with easy parking. Reception and all rooms very clean and tidy, all staff very friendly and efficient.

Excellent service from everyone. Was also pleased with how quickly I got my appointment after referral from Specsavers. Thank you

Excellent experience. They were very quick to make appointments and they move you through he system very quickly, yet smoothly informing you clearly along the way.

Having been kept waiting treading water by various Moorfields centres for nearly 20 years to have my cataracts removed, I can't tell you how much a breath of fresh air this was.

Firstly I could not believe how quickly I was offered an appointment following my appointment with the Optician. The treatment I received was excellent. Staff were kind thoughtful and friendly and put me at ease. I only waited about 5 minutes before being called in to see the clinician. I cannot speak highly enough of my visit.

I waited about an hour to be seen and was not impressed with care and advice given. I left the appointment with doubts and general feeling of disappointment. I also made travel arrangements so as to not drive to the appointment but it turned out that this was not needed.