ACES Eye Clinic Reviews 

I attended the Fakenham Clinic on Monday and the whole experience from start to finish was as you would hope for. The staff were professional, there was a calming atmosphere and all went smoothly. In the preparation room both nurses constantly sterilized there hands after dealing with patients, paperwork etc I did compliment them on this. It is clear to me that ACES does things right.

So much care and dedication from every member of staff an excellent experience which could so easily have been quite frightening considering it was my eyes they were dealing with

Quality service

I had an operation done which went well and was scheduled for a telephone appointmen one week later which never happened. I phoned to ask why I wasnt contacted to whicg the lady i spoke to said there is a note that they tried to call me during the appointed time which is untrue. I had the phone clear for the appointment and would have had a text message from my phone provided if there was a attempt to call me. I then asked her to ensure an appointment that can be kept is arranged.

I waited for another week and repeated a call to the clinic having not heard anything back and was told the same thing that an appointment is being arranged.

This has taken the shine off the procedure which went relatively well and I am really disappointed at this.

I think the clinic opened too early with staff not trained.
My eye pressure test was a puff of air known not to be very accurate. The Field test (glasses on) started while I was looking at a staff member saying nothing is sharp. There were 2 people in the room while the field test was going on one was training the other Iwas ignored and distracted by the converstions going on
The Eye chart test was board of 9 letters, repeated to me more than half a dozen times, I could memorise them. There was one on a smaller card saw that 3/4 times I obviously kept getting a letter wrong they kept going till I "guessed" the right letter and box ticked, move on. I asked what qualifications any of them had "none" I was told. Given that and that 2 members of staff (out of 4) plus a manager seemed to be new that day I would suggest a week of training may help but given the fundamental cost cutting set up I doubt it.

I was referred by my optician to the NHS in Peterborough who in turn referred me to ACES. I had suspected Glaucoma and a shadow (dark line) at the back of the eye. I had poor vision in one eye that optical test lenses could not correct

The waiting room seats were full but I was seen quickly enough. It’s like a conveyor belt, in and out of several rooms with varied equipment. You’re not alone in the room, the first one had 5 of us in a line.

The tests were complete in 45 minutes and I was told a specialist would call me with a phone appointment. That call arrived the following day and I was told you don’t have Glaucoma. I asked what my problem was and what about the black line.

The specialist said let me look at your notes (I can’t believe he never looked at them before calling) he said, I don’t know, we’re just checking for Glaucoma go back and ask your optician.

They’re just a money making operation to reduce NHS waiting lists and unless you have something pretty straightforward and basic they’re under qualified.

Welcoming, friendly staff. Clinic on time even though short staffed. All procedures were fully explained.

Excellent service from beginning to end , friendly staff , clean comfortable premises highly recommend

I attended ACES today at Milton Keynes to undergo YAG laser treatment for my cloudy implants after cataract surgery a few years ago.
The care and attention was excellent and the results were truly life changing and immediate.

Everything was very professional and friendly.
Great team in Bridgewater surgery
I didn't expect to be writing this text today my sight is perfect 1day after.

I had my operation at the Wisbech clinic. From the start of the process to actually having the cataract operation was extremely swift which is so unusual with the NHS these days. The staff were all very helpful and supportive and the service extremely professional.

The very kind approach from staff.

I had a pre operative assessment at Wisbech and found staff to be polite, helpful and knowledgeable. I was given all the information i needed and more.
Time frames between being referred and being contacted for an appointment was just a few days. within a month of referral i will have had both cataracts removed and corrective lenses fitted. Very quick service.

Very professional and very caring staff throughout all procedures. I would certainly recommend aces eye clinic for any procedure. My visit was first class and could not of thanked them enough for the way I was looked after. Keep the good work up Aces Clinic, Stuart House, Peterborough - fully recommend this clinic 👍👏👏

I found the staff to be friendly and professional. They put me at ease and explained everything clearly

My surgery was carried out at Aces Wisbech
I found all staff there to be professional friendly and very reassuring.Everything at the clinic was clean and very pleasant. After my surgery ( both eyes ) I was given helpful advice on recovery and staff were kind and extremely pleasant. Well done Wisbech Aces
100% would recommend you

My optician referred me to ACES Wisbech 11th August 2025, on the same day I received a phone call to book my pre-op assessment. This was on 20th August, I had my first surgery on 25th August and my second surgery is booked for 15th September. The clinic is easy to find, and has a good size carpark. The clinic itself is clean, tidy and well organised. My overall experience with ACES Wisbech as an NHS patient has so far been exceptional. The staff have been very professional, helpful and caring. Each process is carefully explained and questions answered in detail. I would highly recommend this team

Very professional throughout pre assessment and cataract Surgery. Wouldn't hesitate to recommend.

Good experience all round

Appointment went really well doctor was really nice. Said I would hear in 2 to 3 weeks to have lump removed am still waiting. Can’t remember exact date but know it was May.