ACES Eye Clinic Reviews 

Aces really know what they are doing. I felt relaxed and well cared for before and after my procedure.
The staff are excellent and the premises comfortable.
Very impressed and grateful.

Very good treatment staff very helpful and all procedures were well explained

Apart from not being told about the wait time of 40 to 45 minutes before being seen Aces staff were all professional and friendly. The tests carried out were very extensive and the machines used were impressive. It took about an hour to ascertain that both my eyes needed cataract operations. A very thorough appointment. The NHS chose well using Aces.

Aces staff and expertise were excellent they went above and beyond to make you feel at ease before during and after the whole procedure great team

My first cataract removal so a new experience for me. The whole procedure went very smoothly. The HCA’s who instilled plenty of eye drops, the Surgeon who performed the procedure and the after care and advice was all very good. Thoroughly recommend ACES for any ophthalmic procedures that they cover.

The assessment before operation was great. The operations went smoothly. But I’m very disappointed with the follow up call after the second eye surgery hasn’t happened. 2 appointments later that didn’t happen. No explanation as to why. Definitely no apology. So frustrating. Still waiting nearly 2 weeks after surgery. Was told I would get a call back. This didn’t happen either. So I still don’t know if the appointment has been arranged for the third time. Just not good enough.

Very welcoming reception.. Wery comfortable waiting room. Everything so professional, surgeon or doctor put my mind at ease he was so kind explaining everything to me,left more relieved and happy to know what the problem was, thankyou mary.

Referred by my regular optician to check suspected early signs of glaucoma, I was given a very thorough examination of all aspects of eye health earlier in the year which revealed no serious concerns. Six months on I have had a follow-up appointment to monitor the situation. It's re-assuring to have this care available and I rate 5 star satisfaction for the clinic, its staff and the diagnostic procedures.

Super helpful. Assisted with wheelchair. Clear concise discussion with specialist.

The experience I had at the Clinic was second to non. I was so pleased that Aces could perform surgery on both my eyes within a ten day period. The Surgeon and all the staff were very friendly, helpful and obliging. My husband had the same procedure 5 years ago and he had the same opinion as my self. I would wholly recommend Aces to any one as the team worked brilliant together.

The surgery was unable to go ahead because they said the patient couldn't safely get on the bed, why wasn't this assessed or flagged at the pre-op appointment. Waited for around 3 hours by which time the patient couldn't easily move from her wheelchair. Now been booked in at a clinic with a step!!! and given an early appointment so there should be less delays! Perhaps they should have done this first and save us all time and money.

Efficient friendly staff. Put me at ease.

I was seen very quickly I did 4 tests straight after one another the staff member was very friendly. It was a nice relaxed atmosphere in the waiting room. The doctor was lovely when she saw me very friendly and helped me feel relaxed during my eye exams.

An incredibly well looked after clinic that is clean and well presented. All staff are exceptional in their care towards patients, friendliness and knowledge of their jobs.

However! The receptionist let's them all down, hence my 4 stars. She couldn't be anymore unwelcoming and obtuse if she tried, I'm sure. Every time we have visited she has been the same, with a second member of Admin staff having to come and apologise and resolve the issue that she appears to have created. Its more noticeable because of how lovely everyone else is. For someone that is there to greet all patients on arrival, you couldnt have a more unwelcoming member of staff.

I was very apprehensive before the visit, but the staff put me at ease straight away. The doctor I saw at the end of all the tests was extremely kind and reassuring.

I went to the Wisbech eye clinic feeling extremely nervous and anxious. However I was soon put at ease by the nurses who assured me everything would be ok. On having the cataract procedure I was completely amazed and could not believe how quick and pain free the procedure was. Absolutely fantastic and could not be happier. I am now looking forward to having my other eye done and regaining my sight back

I attended the Wisbech Aces Clinic for my second cataract operation. Again, the staff were all exemplary in every way, having taken very good care of me. Unfortunately, the surgeon was my only bugbear this time, as he never communicated with me during the surgery, explaining what he was doing. This time, the procedure was very uncomfortable and a bit painful, especially without any assurance from the surgeon. At the end of the procedure, the surgeon literally ripped off the blue sheet, which felt like he was ripping off a plaster from my face. My experience with the previous surgeon had been absolutely excellent, the complete opposite to this time. I now feel mighty glad that this was my last cataract surgery…

Kind and helpful staff. Skilled surgeon. A week after surgery I am doing fine.
Clients should be warned about accessibility problems at the Cambridge clinic. Vehicles can't reach the clinic. Clients should be advised that the nearest drop-off point is Honest Burgers, 1-6 Corn Exchange CB2 3QF. That's a very short walk away but the driver can't park there. We arrived by taxi.
Surgery takes place on the first floor, where there is no toilet. To use the lift, you have to ask a staff member to accompany you.

Really profesional from start to finish go that extra mile to keep you informed in all areas cant praise them enough

I attended the Fakenham Clinic on Monday and the whole experience from start to finish was as you would hope for. The staff were professional, there was a calming atmosphere and all went smoothly. In the preparation room both nurses constantly sterilized there hands after dealing with patients, paperwork etc I did compliment them on this. It is clear to me that ACES does things right.