ACES Eye Clinic Reviews 

Fantastic Eye Clinic in Fakenham! Went for my Glaucoma review, really pleasant staff especially Sarah who did all the testing. It's so nice to meet staff who are friendly and have such a respectful and pleasant manner. Great customer service which is rare in this day and age.
Lovely clean waiting room and toilets. It was a cold 🥶 day yesterday and it was lovely to have coffee and biscuits to warm us up. 100% can recommend ACES. Thank you.

After receiving a few cancellations from the clinic for my eye surgery I finally had the cataract surgery yesterday.
All excellent and staff and surgeon put me at ease
I would have liked a little more information on after care and return to work but googled the information and help the next day and now have decided to have next week off work due to the new lens settling and less chance of getting an infection as I work in retail

I have already sent a review, more details have been requested, I am 83 & struggling with how. I have 12 sheets + of dates & time. My ref is 65527. First op on right eye was 12/aug/21 the second, piggy back was 5/jan/2022. I can copy & arrange delivery to Thetford. Not interested in going forward with any of this, life is too short. Just read digest & check the delays etc. You can find my private details via my ref. no. Regarding my friend his Dr. is referring him to Bury hosp. for procedure, still not good enough really, get someone to check what is happening to such a valuable procedure, & why everyone seems to be sent to Wisbech despite their ability to get there.

I felt at ease from start to finish

Didn't have any problems with the process, staff . service or facilities. I think it might be difficult to get appointments soon though until they have worked through and seen everyone on their waiting list as passed to them from the NHS en block. That is not their fault though as apparently the list of patients was extremely long! Am now awaiting the results and the next stage if I need to see a specialist. I will update this review accordingly.

Very satisfactory appointment at a well run, professional operation.

I don’t usually leave reviews, but I felt genuinely moved to write one for ACES in Southampton.

The staff were warm, professional, and genuinely welcoming from the moment I arrived. The premises were spotless, which immediately put me at ease and gave me real confidence in the care they provide.

It’s rare to come away from a service feeling this reassured, but they truly earned it. I wouldn’t hesitate to recommend them.

I had an appointment after referral from my optician,at the appointment I was recommended to have puncta plugs, I was told it would take about 4 weeks to get an appointment.
After about 6weeks I enquired whether I was near to getting the appointment and was told this type of procedure would take 6-9 months. I found this to be totally unacceptable and wondered what could be the reason for so long but was simply told that this is the way it is.
Not at all happy and still waiting.

Every one at the clinic were so helpful and made me and my wife feel comfortable, the examination was thorough and comfortable I will recommend this hospital 100%

I have been managing Glaucoma for 40 years, and the care I have received at this clinic has been nothing short of exemplary. The prospect of losing your eyesight is frightening, but the staff here consistently put me at ease. They are incredibly professional and take the time to explain every step of the process. I attend annually and always leave feeling reassured and well cared for. I cannot thank the team enough for their support over the decades.

I attended trher MK clinic for my assesment, Unfortunately there was a short wait but it was explained as an appointment overran. I found the staff very helpful polite and, supplied explaination of the procedures and testd and what they were for. Witing rooms were clean bright and very comfortable.
I have not used the reply on the email as my computer detected a virus.

Very good service and staff very friendly and make the appointment enjoyable clinic very clean and tidy.

Professional, compassionate and friendly.
From the initial referral from my optician for cataract surgery, I cannot fault the service I have received. I am having my second cataract surgery at the end of January and I am feeling less nervous and confident.

The whole experience from opticians referral to treatment took only three weeks. Greatly pleased with the instant vision improvement. Be assured you’re in good hands with ACES.

RThe member of staff who conducted my assessment instantly understood my hearing issue and spoke clearly and loudly, I didn't get her name but many thanks.
Also the whole building appears to be very well run and very efficient.

I have been a patient of ACES for many years due to having Glaucoma. From the very first visiit they have always been very Proffesional, Caring, Friendly, Supportive, along with noting being to much trouble. I have no problem at all in recommending this wonderful health provider.

I had my replacement lens carried out at Chelmsford, they replaced with wrong lens, no accountability and no sense of urgency to correct their mistake despite being nearly 3 months of waiting to fit me in again.

was referred by my optician to have my right eye lazered. The reception staff were very friendly & polite. The actual gentleman who did the laser put me at ease and was polite & friendly

Exemplary service... Great staff who were courteous and knowledgeable as one would expect.

Following the referral I was contacted by Aces within 4 days and an appointment booked in 10. The tests carried out seemed thorough although somewhat fragmented. I was put forward for Cataract surgery. The procedure on my first eye was within 3 weeks with the second within a further 20 days.
The staff were very professional if not particularly friendly/chatty. The surgery took about ten minutes. However it seemed very much like a conveyor belt procedure.