I purchased the Bobbin rechargeable lamp. Shortly after purchase it stopped turning on, even after charging. I attempted to contact Addison Ross via the customer service email address on their website... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent service. Issue raised with admin team and replacement send out immediately. Couldn’t ask for better support. Salt and pepper grinders are a beautiful edition to my kitchen. Thank you Addison... Toon meer
I bought one of their rechargeable lamps in Geneva. Great product. Looks very cool in my apartment. After a couple of months I had to reach their customer service. 5 star experience. Just for their cu... Toon meer
A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!
Contactgegevens
Coda Studios, SW6 6AW, London, Verenigd Koninkrijk
- +44 1668 281014
- sales@addison-ross.com
- addisonross.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt professional and the item was…
Prompt professional and the item was beautiful and if a very high standard
Beautiful design and beautiful gloss…
Beautiful design and beautiful gloss and the grind on them is good.
I was hugely impressed with the service…
I was hugely impressed with the service and the quality of the goods! Would certainly use them again
Advertised incorrectly! Arrived late for a special occasion
Arrived late for a special occasion! The website advertised as next day, that option was not available at checkout so had to select 3-4 days and even then arrived on the 5/6th day! Add insult to injury, I had to go collect the item despite being at home all day. Their contact number also does not work!
Would never have ordered and I have known this before hand!
Beautiful products and great customer…
Beautiful products and great customer service!!
Delightful little bedside clock
Delightful little bedside clock. Arrived as informed, well packaged.
Fabulous customer service after a small…
Fabulous customer service after a small problem was sorted with a very generous & grateful solution
Thank you & would not hesitate to shop with you again
Great quality products
Lovely product
Lovely product. No hassle ordering or delivery.
Excellent service
The frame was good value for money and the best packaged glass object I have ever bought for delivery by courier or post ......well done. I will be back gain soon!
Excellent product choice and service
I was very impressed by the choice on the website and the service to get them packaged (very nicely) and delivered all before Christmas. My only observation was that there was an offer on (buy 4 pay for 3) but it was not clear how to apply (or what code to use) to obtain the discount at the check out stage. I did find a code by searching the internet and that feedback has been given to Addison Ross. Overall though, excellent.
All as hoped for
All as hoped for! X
Yes the free photo was brilliant and looked wonderful. Thanks! Diolch! 🏴
Photo frames
I ordered 2 photo frames as an engagement gift. The free photographs were a lovely touch and the frames are fantastic quality and came beautifully boxed.
Nearly 5 stars
A placemat in my first order was faulty and was promptly replaced, so good customer service there.
However there was no photo with the frame in my second order and no response to my emails.
Otherwise these are lovely products.

Antwoord van Addison Ross
Lovely candles but wrong colour
I’m about to send the candles back… I ordered cherry red candles but got pale blue (in a cherry red box).

Antwoord van Addison Ross
WHAT? Wrong photo printed in frame!
Their photo printing option is not great so don’t trust it! They inserted someone else’s photo into the frame I ordered and I gave it to my niece unopened as a present! Very embarrassing and careless on their behalf. The shouldn’t offer this service if they can’t get it right or don’t have quality control. Receiving another person’s private photo from their order feels like an invasion of their privacy. What a bad experience.

Antwoord van Addison Ross
Quality frame quickly delivered
The ordering process was simple and the quality of the photograph frame is very good. The item was packed well and will make an excellent present.
Very pretty photo frames
Very happy with my purchases of 2 silver and white flower photo frames. Purchased for a birthday present. The postage was exceptional especially when it was posted quickly and free to Western Australia. Will definitely be checking out Addison Ross website in the future.
Really nice picture frames
Have bought two picture frames and been very happy on both occasions with their quality and the speed and reliability of the delivery. Well packaged. A good company to deal with.
Absolutely Amazing Frames
I am absolutely delighted with my recent purchases. From viewing the website to arrival of goods it was seamless. I opted to upload a picture for both frames which I conveniently forgot so when I open the package I was blown away.
I have bought from AR before hence I wouldn’t go past them now, Also, the new innovations are superb. Well done!!!! James McLean
Beautiful frames we were very happy…
Beautiful frames we were very happy with the quality of the product when they arrived. We also selected the option to have photos developed and they were excellent quality as well. Everything arrived swiftly and would recommend to all!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







