ADHD Direct Reviews 

Efficient service. Made to feel at complete ease during my Consultation.

Please think twice before using ADHD Direct. My experience was not only disappointing but genuinely distressing. For a service that claims to support people with ADHD, I felt completely unsupported, overwhelmed, and let down.

They charge £400 for a “transfer of care” essentially a one-hour appointment to glance over your previous diagnosis and after that, you’re expected to weigh yourself and record your own blood pressure before they’ll even approve medication. Follow-ups start from £45, often lasting only a few minutes online or over the phone.

You’re left to manage your own reviews, paperwork, and payments with little or no guidance. Once medicated, there’s no direct access to a clinician only an email system where you wait days for a generic, copy-and-paste response. There’s no continuity, no titration management, and no sense of genuine care.

Over five months and nearly £2,000 later including medication, I gave up. Appointments were cancelled or rescheduled at the last minute, clinicians changed without warning, and there were no in-person appointments or proper follow-ups. For someone trying to manage ADHD a condition that already makes organisation and consistency so hard it was completely draining and demoralising.

I can honestly say the whole process left me anxious, frustrated, and feeling like a burden instead of a patient. For a company specialising in ADHD, this lack of compassion and structure is unacceptable. They have a duty of care to provide support, not to profit from people at their most vulnerable.

I’m sharing this so others know what to expect before spending their hard-earned money. ADHD Direct feels like a business first and a healthcare provider second and that’s heartbreaking when you go to them desperate for help.

We have had a brilliant experience from start to finish with ADHD Direct. The knowledge and expertise of the team have been great in a stressful situation. We have received professional and competent interventions, assistance and advice from Assessment to Diagnosis to the Prescription team. The review session was informative and thoughtful and put my mind at ease when discussing medicating my Daughter for ADHD. The costs are significantly more affordable and as GP doesn't offer Shared Care, this is a huge factor for ongoing costs. We would highly recommend this organisation.

I think there are too many replies to messages from different people. Perhaps it might be possible to have dedicated staff to deal with a certain amount of allocated clients so that they are able to know and understand individuals needs in stead of passing on to different staff members who are replying to different messages which don’t answer the specific questions needed. And to note that it’s relating to appointment date and time.

Clinicians were lovely and professional

For the time I have been dealing with them, the advertised phone number (on Google) is inactive. Then, try finding another number on their website....not at all easy, no simple 'contact us'. They don't return answer-phone messages (or take 2-3 days if they do). My assessment is they don't employ enough administrative staff.

The assessment process was poor. I had to stop the assessor and ask their name and introduce my son....not how to handle a teenager.

They have not fulfilled the timescales they advised for the ADHD report to be produced.

So far so good. I’m still awaiting a copy of my assessment which will allow me to take the next step.
The form filling is quite difficult as it is very thorough however the assessment process was straightforward and the clinician was very understanding and supportive.

Great communication. Dr was just lovely and spoke to me with compassion and understanding. The whole process was easy.

They held our information for weeks, decided we weren’t easy enough and cancelled our appointment then held on to our money for several more weeks

ADHD Direct have been so great, They send you out reminders for everything so you don't get overwhelmed and are very clear with their communications. My assessor was also supportive and thorough and I've found all the follow up support very useful as well

The ADHD assessment and treatment process has been terrific. I was fully expecting this to be a slow and difficult experience, but ADHD Direct have been really professional, efficient and kind. My only regret is not booking my assessment earlier - I procrastinated about that for quite some time!

What amazing people ADHD Direct are, I honestly don't know where I would be without them! After the NHS made it clear they won't help me with my diagnosis or with medication I was left feeling completely stuck and hopeless. I contacted ADHD direct and with in a week I had an assessment and was on medication which has completely transformed my life. Every person I have dealt with has been kind, knowledgeable and understanding. Even the paperwork has been developed for people with ADHD, you get 1 email and links within that email that takes you to the forms you need to fill out. Even ordering the medication is easy. I can't recommend them highly enough, they have changed my life. Thank you to the whole team 🙏

ADHD Direct was straightforward and professional. I was excited and also super nervous at various stages of the process. They were good at answering the phone to my calls which is also brilliant. My assessor, Adreana was great. I was particularly happy with her because of her special interest in ADHD and menopause. She took me through the assessment with kindness and just enough humour to make it comfortable without losing any professionalism. She hit exactly the right balance.

Fantastic clinicians, really easy assessment and prescription process. I can't rate them highly enough in terms of the clinical aspect. The only down side is they are so hard to contact via telephone. Number on most of their communication is out of date and when I did manage to find another one, it rang out. I realise e-mail is available, but sometimes a quick call is all it would take.

Emails went to junk at first and I didn’t realise so thought it was poor communication but after this was sorted everything has been great so far

My daughter was assessed through the Right to Choose program, and we were referred to our local CAMHS for medication. However, CAMHS indicated that they needed to reassess her! My daughter was struggling significantly, and we couldn't wait for CAMHS to take action. I then reached out to ADHD Direct, and within a week, she began her medication. We are currently in the titration phase, and any questions regarding her medication have been answered promptly and thoroughly. So far, we have been very pleased with the service we have received.

Very professional. Informative. Made my son comfortable during the assessment.
Very seamless process. Would recommend.

I’m so pleased with my experience so far, everyone has been supportive, my emails have been responded to quickly and my initial assessment was dare I say it a fun experience (thank you Nicky). I am waiting on my GP to send a copy of my summary care record now so I can’t comment on the meds process just yet but so far all has been great and my future looks a lot brighter than it did a few weeks ago - thanks everyone

Was great to get my first appointment so quickly and finally the diagnosis I have been waiting for. But now trying to get my first prescription is proving so difficult. Every email takes at least 48 hours for them to respond to, and 3 weeks on I still have no meds yet.

Absolutely brilliant experience with ADHD Direct. From the first appointment to starting treatment, everything was handled smoothly, professionally, and with genuine care. The whole process of getting my ADHD diagnosis felt approachable and well-organised, no stress, no confusion.

Their communication was spot-on throughout. I always knew what was happening next, and they took the time to explain everything around medication clearly, which made a big difference as I was starting out. I felt heard, supported, and never rushed.

If you're thinking about getting assessed for ADHD, I’d highly recommend ADHD Direct. They made a daunting process feel completely manageable.