Adrenaline Reviews 

81
•
TrustScore 4 uit 5

3,8

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Beoordeeld met 5 van de 5 sterren

Our booking and checkout for our kayak trip was super easy through Adrenaline. The staff were knowledgeable about the La Jolla ecosystem and gave our group fun insight about caves/cliffs. The scenery... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had an amazing flight! With our lovely pilot Ben, who was really friendly and explaining everything really nice :) we booked a 45 minutes flight and ended up with more than 60 minutes of unforgetta... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Whilst visiting here. They allowed kids back in even tho They've been causing problems prior to our visit. We felt uncomfortable being here as saftey was a massive concern. Poor workers were left to d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I booked 2 experiences through Adrenaline.com for our recent San Diego trip. One was a helicopter flight and the other was an L-39 Albatross jet fighter flight. Adrenaline.com made everything ha... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

Adrenaline has been helping people create unforgettable experiences for over 20 years. We specialize in curating thrilling adventures and outdoor activities across air, land, and water—making it easy to book or gift moments that truly stand out. Our experiences range from Helicopter Tours, Skydiving, and Pilot Lessons to ATV and Off-Road Tours, Zip Lining, Horseback Riding, Indoor Skydiving, and Exotic Supercar and NASCAR Driving. We also offer water-based adventures like Shark Diving, Whitewater Rafting, Sailing, Airboat Tours, and Scenic Cruises. We don’t just sell experiences—we live them. Every activity is carefully vetted and delivered by trusted, professional Experience Providers who meet our standards for safety, quality, and excitement. By working directly with our partners, we’re able to offer competitive pricing and a wide selection of memorable adventures. Whether you’re planning your next big adventure or searching for a unique gift, Adrenaline is here to help you make it extraordinary.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

81 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(81)

3 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Took my boyfriend for a helicopter ride…

Took my boyfriend for a helicopter ride for his birthday. It was awesome. Pilot was well trained and knowledgeable. We had an amazing experience. Highly recommend to do the Coast and City tour .

1 juli 2023
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Antwoord van Adrenaline

Thank you for the kind review! We are so glad you were able to celebrate your boyfriend's birthday with one of our best selling helicopter tours.

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Jeff has been amazing in helping us book rides for a large group of people! He was coordinating back and forth with the operators and responded promptly to our calls and requests. Very professional customer service, thank you!

14 maart 2024
Review zonder uitnodiging
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Antwoord van Adrenaline

Thank you for the amazing review!

Beoordeeld met 1 van de 5 sterren

Several other customers have had trouble. They seem very shady and at the very least unprofessional and horrible customer service, if it is a legitimate business.

Very shady! Ifly had no problem cancelling but couldn't because it accidentally went through Adrenaline, they make you think you are on the Ifly website. The Ifly even said they do not like Adrenaline and alot of their customers have trouble with them. If theyre going to do the 3rd party thing, why not be open and let customers they are a 3rd party? Why not have professional customer service? Why not be up front ? Why not allow cancellations when the actual business allows it? If they did, I'd be looking on their website for other fun things. But now, from this shady experience, they seem like a scam, shady business. I called for over an hour before anyone would answer, then the guy was very unprofessional and said he'd call me back after he got home. Then I called several times and got through to a lady that said she was on break. She at first said shed have to talk to her manager, then she said have Ifly email them, when I pushed and out right asked if they were going to refund me she said no. They could've said that on their website or at the very least when I first called. Very unprofessional and shady. Absolutely seems like a scam.

5 maart 2024
Review zonder uitnodiging
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Antwoord van Adrenaline

Hi Julie. We apologize for the inconvenience this has caused you. We received your booking request for 3/7 at 2 PM. Your booking was confirmed for a 5 PM start time. You then proceeded to call our representative at 4:56PM, just 4 minutes before your booking and 16 minutes past the time you were expected to arrive for check in to tell them you could not make it and wanted a refund. iFLY did not approve your cancellation request. Our representative let you know over the phone that our terms are very clear about cancellations within 48 hours and kindly went through our terms you accepted upon purchase. Your calls were answered by our representatives multiple times and, you were rude to all representatives that had the pleasure of speaking with you. We take defamatory reviews very seriously and are certainly not a "scam". Having to fill your spots at the last minute costs staff time, money, and energy, which is why our policy is so strict on cancellations. Unfortunately, we are unable to provide a solution for you at this time.

Beoordeeld met 5 van de 5 sterren

Very impressed with the level of…

Very impressed with the level of customer service received from Adrenalin! Jeff listened to my concerns, brought them to a manager and had a solution that was agreeable within a matter of a couple of hours. Great to see this level of customer service in this day and age.

5 februari 2024
Review zonder uitnodiging
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Antwoord van Adrenaline

Hi Tim,

Thank you — notes like yours about Jeff (and getting a manager involved quickly) mean a lot. We’re glad we could land on a solution you felt good about within a couple of hours. That’s the bar we set for guest care.

— Adrenaline Customer Care

Beoordeeld met 5 van de 5 sterren

Jeff Delivered on a last minute request!

Called in last minute for a New Year’s Eve helicopter tour over NYC and Jeff took the initiative of calling the vendor directly to ensure I got the last spot of the year. He was more excited than I was to have delivered on a big ask. So happy with this company and will definitely book in the future. Thank you, Jeff, for our little Christmas miracle!

28 december 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Hi,

Thank you for the five-star review and for calling out Jeff by name. Last-minute New Year’s Eve NYC helicopter seats are never easy, and we’re thrilled he went the extra mile with the vendor so you got that “Christmas miracle” spot. Hope the skyline was unforgettable.

— Adrenaline Customer Care

Beoordeeld met 5 van de 5 sterren

Paradoxical review

Paradoxical review. Because of the Hamas atrocities against Israel I was unable to make my trip to the States as planned. Despite this Adrelinine were most forthcoming in refunding my prepaid reservation with no hesitation. That is service!

6 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I accidentally booked our flight for…

I accidentally booked our flight for the wrong day & customer service (Brendan) went above & beyond to accommodate us same day.

18 augustus 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Hi Brendan,

Thank you! Wrong-day bookings happen, and we’re so glad our Brendan (yes — great name) could turn it around same day for you. That’s exactly how we want guest care to feel.

— Adrenaline Customer Care

Beoordeeld met 1 van de 5 sterren

Worse package on worse terms than from actual supplier

I don’t like giving bad reviews, but people should be warned. Adrenaline booked an experience for me today (for later this month) but I then found out there is a premium package available only through the actual experience supplier. Adrenaline would not give me a refund so that I could get the premium package (although the adrenaline rep on the phone was lovely and it isn’t her fault). Ironically, the experience supplier provides refunds for direct bookings up to 24 hours before day of experience, so booking through adrenaline is a disadvantage on many levels (e.g., I’d be much worse off if I couldn’t go at all and it wasn’t about getting the premium package not offered through adrenaline). Adrenaline makes it seem like they are the experience supplier, but they are just a third party vendor getting tix through the supplier and taking a skim. Folks are MUCH better off going directly to the actual supplier (or at least an intermediary that gives refunds, which almost all of them do but adrenaline does not).

8 augustus 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Hi Carla, we apologize we didn't meet your expectations when booking with Adrenaline, but are pleased that our service rep was lovely during the process. As a 3rd party booking site, all of our experience providers have their own booking terms, which means we must provide terms consistent for all of our customers. Although this may seem like a disadvantage, there are many advantages to booking through a 3rd party vs direct including an AWESOME service team working to help get what you want. We apologize you feel disadvantaged using our services. We are still working on trying to upgrade your package and hope we can turn your experience into a better one.

Beoordeeld met 5 van de 5 sterren

Great Experience

I booked 2 experiences through Adrenaline.com for our recent San Diego trip. One was a helicopter flight and the other was an L-39 Albatross jet fighter flight. Adrenaline.com made everything happen quickly and seamlessly. While the jet fighter flight booking was a little more detailed, I spoke with multiple reps at Adrenaline on a few occasions. They answered all questions promptly and were very kind and friendly.

I highly recommend their services to expedite booking these adventures and will 1000% use them again.

Huge thanks to the Adrenaline.com team!

Zack

3 augustus 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Zack, you're the bomb! 💣 Thank you for your kind words. It means a lot to know we were able to provide you with EXCELLENT booking service and memories of a lifetime.

Beoordeeld met 5 van de 5 sterren

Amazing Helicopter Ride in New York

Such an easy booking experience and the service team answered all of my questions after giving them a call. The helicopter flight was awesome and it was so exciting to fly over Manhattan. Will definitely book with Adrenaline again!

8 juli 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Hi Malakeh,

Thank you for the five stars! Easy booking, helpful answers on the phone, and a Manhattan helicopter flight that lived up to the hype — music to our ears. We’d love to help with your next adventure.

— Adrenaline Customer Care

Beoordeeld met 5 van de 5 sterren

Grand helicopter …

The helicopter ride over the Grand Canyon was amazing! I highly recommend it to anyone even considering it. Well worth the money. We are looking forward to do it again soon! The pilot Billy was just as awesome and made our ride completely enjoyable!

3 juli 2023
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Antwoord van Adrenaline

Hi Melissa,

Thank you so much — we’re thrilled the Grand Canyon flight (and pilot Billy) made such an impression. “Well worth the money” is the highest compliment we can get. Hope we see you back in the air soon.

— Adrenaline Customer Care

Beoordeeld met 5 van de 5 sterren

The helicopter ride over the Grand…

The helicopter ride over the Grand Canyon was a thrill! The pilot was very personable and informative. The check in, safety training, and loading of the helicopter was well coordinated by helpful by staff.
I accidentally payed twice for our trip. The administrative staff was very patient and understanding with me and worked diligently to straighten out my mess.

13 juni 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Hi Lucille,

Thank you for the wonderful review of your Grand Canyon helicopter experience — and for mentioning how our team helped after the accidental double payment. We’re glad check-in and safety briefings felt smooth, and that we could straighten out the billing quickly.

Hope the views stuck with you.

— Adrenaline Customer Care

Beoordeeld met 5 van de 5 sterren

Easy to do something cool

I was trying to find something cool to do for an upcoming trip with my husband and this site had a bunch of really great recommendations and experiences for us. Rather than wasting time scrolling Instagram and blogs I was able to get a bunch of cool options for where we were traveling. Booking was also really easy and their team was super helpful with questions.

24 juni 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Thank you Veronica - we appreciate the review and glad we can help!

Beoordeeld met 5 van de 5 sterren

I totally recommend Adrenaline

I totally recommend Adrenaline! I easily found and booked the most amazing adventures with my family. They offer a wide range of options to suit any interest and budget, and their customer service is top-notch. I highly recommend this site for hassle-free and unforgettable travel experiences.

1 juni 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Thanks Alyssa - you were a joy to help!

Beoordeeld met 5 van de 5 sterren

Great advice, great service

Great advice, seemed truly impartial and helpful and not pushy sales. Service was great.

30 mei 2023
Review zonder uitnodiging
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Antwoord van Adrenaline

Thanks Mr Tersa - we appreciate the rating.

Beoordeeld met 5 van de 5 sterren

Great experience overall!

Great experience overall. The customer service representative was extremely helpful and was able accommodate our group’s size and our desired time/date.

6 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fun and exciting weekend done right!

Great experience working with Adrenaline.com The gentleman with the Australian accent (sorry I forget his name) was incredibly helpful and made our weekend a huge success!! Highly recommend!!

22 juni 2023
Beoordeeld met 5 van de 5 sterren

The service rep was WONDERFUL!

The service rep was WONDERFUL!! I had made a mistake and she Happily fixed it for me. Very professional and understanding. Her name is Sam.

16 juni 2023
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Antwoord van Adrenaline

Thanks Kathy - we appreciate the rating on our service!

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