Aironox 

5 months since i placed the order n no response from seller and no item recieved

It took 2 month to receive my order and when we it arrive it was well packed, but when we plugged it in to the power it worked for 30 seconds. I Sent an email in December 2025 explaining the issue finally received a reply stating that the power adaptor was faulty and they would send a replacement. it’s now April 2026 and I still have not received the replacement power adaptor. I am continuing to send emails that are not being read explaining the situation again and including all previous communications but it’s not been read. All I want is to able to use it

Bought one of these turned it on and within 5 seconds it went off and would not work again. Sent several emails to Aironox for a return and refund as per their 14 day money back guarantee. After a week they sent me an address to return it which I did with Royal Mail at a cost of £22.95 and it came back to me as the address did not exist. I have emailed them again and still waiting for a reply. DO NOT BUY ONE OF THESE!!!

I put in an order for two aironox. The order was placed on October 2025. Everything was normal, I got a tracking ID and follow it all the way to Miami. Once it arrived to Miami the updates suddenly stopped. I immediately got in contact to both Aironox and the shipping company. Aironox assured me that everything was normal and that in a few weeks I would get my package. The shipping company told me instead that since there were no updates, my package was likely lost.
Since November 2025 until April 2026, Aironox keep answering my emails with “ Please let me follow up. Warm regards,” offering little to no help.

If you are thinking buying from them, please abstain.
You will likely lost your money (refund is virtually non existing).
Buy from other companies. Keep your money. Don’t buy from Aironox.

I purchased a product from Aironox which was received in a **faulty condition**. Upon attempting to use the product, I found that:

* The device does not power on despite testing multiple outlets
* The plug provided is not compatible with Canadian outlets

I contacted the company and provided **video and photo evidence (two videos)** clearly demonstrating these issues.

Despite this, the company initially attempted to classify the return as a **non-faulty return**, stating that a **30% restocking fee** would apply. This contradicts their own stated policy, which specifies that **faulty items are not subject to restocking fees**.

After multiple communications:

* The company repeatedly requested video evidence, even after it had already been provided
* They attempted to proceed as though I had agreed to the restocking fee, which I had not
* They refused to provide a **prepaid return label**, instead requiring me to pay return shipping upfront

The company later stated that they would provide a **full refund and reimburse return shipping**, but only after I return the product at my own expense. This places financial risk on me despite the product being defective upon arrival.

Overall, the interaction reflects:

* Attempts to apply incorrect fees contrary to their own policy
* Repeated delays and requests for already-provided evidence
* Refusal to cover return shipping costs upfront for a defective product

This has caused significant inconvenience and raises concerns about **unfair or deceptive business practices**.

I ordered the Aironox machine direct from the company in November 2025 as a Christmas present for my elderly mother. It arrived in time for Christmas but the tracking was difficult to follow and updates were slow. I gave it to my mother on Boxing day. My father became very unwell later this day. We then spent all of our time caring for him through into February 2026.He has now thankfully made a full recovery. Due to the time spent looking after my father I only recently was able to set up the Aironox machine for my mother. I followed the instruction booklet but it did take some time as they were not really clear to comprehend.
Once set up i switched the machine on it and started to inflate for approximately 10 seconds and then cut out. I tried to turn it on again and nothing happened. I contacted customer service via email about this issue and have sent a clear video of the machine not working along with photos and my online purchase details and receipt as they requested. The last email I received stated 'the company would look at it' since then I have heard nothing in reply to my emails.
My Mother and myself are extremely upset and disappointed as she has a Christmas present that does not work. I purchased a more expensive gift than usual as I thought it would make it easier for her to press her clothes using this machine but sadly she hasn't even been able to make use of it as it doesn't work. The company states a lifetime guarantee so I hope the Aironox team will make further contact with me to resolve this matter, so I can gift my Mother with another present.

I regret purchasing from Aironox. The product arrived, but it is complete junk—I cannot even turn it on. It feels cheap and is obviously non-functional straight out of the box.

The real problem, however, is the customer service—or rather, the complete lack of it. When I tried to contact them to arrange a return and refund, I received absolutely no response. It seems like I have been ghosted.

Warning
Item arrivied faulty - agreed a refund - item returned - supplier now gone quiet when chasing for the refund.

Purchased in November and it worked for less than 30 seconds. Emailed Aironox and initially they were very helpful. Requested photos and video proof that the machine did not work which I was happy to do. They agreed the item was faulty and we agreed they would send replacement.
To date it has not arrived and they have stopped responding to my emails. They have had my payment for 4 months

This is a cheap, plastic, piece of garbage that can’t remove a single wrinkle no matter how long you leave the garment on this machine. The return policy is trash as well. After weeks of communication with their customer service via email, I was told that even though I was within their return window, I had to pay to return the item and they would charge me a 30% restocking fee. Save yourself time and too much money on this by getting an iron.

Poor customer service. Slow replies to emails. Missing parts still not dispatched despite waiting many months.

November 29, 2025: I placed an order for 2 Automatic Ironing Machines as Christmas gifts i the amount of $271.96, I did not receive any shipping notice so I reached to Aironox on December 7, 2025 to inquire as to the status of my order, RESPONSE; Your Aironox is coming together beautifully.
​Our manufacturer is aligning every curve, finish, and function to deliver smoother, effortless ironing with perfect results from the very first use.
Once it passes its final checks, we’ll wrap it with care and prepare it for delivery. December 14, 2025, After reaching out again RESPONSE;We know waiting takes patience and we promise it’s worth it.
Right now, your Aironox is completing its final round of checks to ensure everything performs perfectly.
​Every unit is built for simplicity, reliability, and a smoother start to your mornings so when it arrives, it just works. December 17, 2025, Hello, I placed an order with Aironox on Black Friday. Is there any chance that I will receive this order before Christmas? They are Christmas gifts.
Thank you for your kind response.RESPONSE;Dear Pamela,
Thank you for your patience.
The shipping information will be updated shortly. We sincerely apologize for the inconvenience and appreciate your understanding.
Warm regards,
Aironox Customer Support
December 21, 2025, I received this email; Your Aironox is almost ready it’s in the hands of our quality team for one final review. Every detail is checked to make sure it performs beautifully, feels premium in your hands, and lasts for years of effortless ironing.
December 29, 2025, Email update from Aironox:Aironox Lifetime Warranty
1 item from aironox
Shipped
Order number
AIR98931915
Tracking number
UK739364819YP.
Some items in your order are on the way
Some items in your order are on the way. Track your shipment to see the delivery status.
January 10, 2026,
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order
or Visit our store
Other tracking number: UK739364819YP
Items in this shipment
*Aironox Lifetime Warranty × 1
Also January 10, 2026, Your Aironox Order just got DELIVERED.
January 10, 2026, My RESPONSE; I just received a notice that my order was delivered , left at my front door, IT WAS NOT! The following is the email chain regarding this interaction;
Dear Pamela,
Thank you for choosing AIRONOX.
I have reviewed the tracking information, and it indicates that your order is currently in transit. Tracking details should be updated shortly.
You may follow the progress of your shipment using the "Track Your Order" link available on our website:
If you have any questions, please do not hesitate to contact us, we will be happy to assist you.
January 12, 2026, Dear Pamela,
Thank you for your patience.
The shipping information will be updated shortly. We sincerely apologize for the inconvenience and appreciate your understanding.
January 14, 2026, Any tracking update? We are approaching 2 months since I placed my order. I received an update on Saturday, January 10, 2026 saying that my order was delivered at my front door, as I have told you before, it was not. Please update me ASAP. Your product is not cheep and I ordered 2 of them. If you are unable to fulfill my order please refund my money. RESPONSE: Dear Pamela,
We are extremely sorry for the delay. I will soon provide more updates.
Warm regards,
Aironox Customer Support
January 17, 2026, It has now been two weeks since I received a notice that my order was delivered at the front door. You told me that that was incorrect that as soon as you have update shipping information, you will send it to me, a week and no updates at this point I would like you to cancel my order and refund my money in full or I will take legal actions.
January 18, 2026, RESPONSE; Dear Pamela
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the shipping delay with your order.
Please be assured that we have already filed a formal complaint with the shipping carrier and are actively working with them to resolve this issue as quickly as possible. As soon as we receive an update or a confirmed solution, we will contact you immediately.
We truly appreciate your patience and understanding while we work on this for you. Should you have any further questions in the meantime, please feel free to reach out.
Warm regards,Aironox Customer Support
January 29, 2025, My RESPONSE; To Whom it May Concern, IF I DO NOT RECEIVE MY ORDER BY THURSDAY, JANUARY 22, 2026 I WILL DISPUTE THE CHARGE WITH MY BANK, I WILL ATTACH THE ENTIRE CHAIN OF EMAILS TO MY BANK, I WILL FILE A FORMAL COMPLAINT WITH THE FTC, I WILL USE SOCIAL MEDIA TO TELL OF MY EXPERIENCE WITH YOUR COMPANY. DONE!!

TOTALLY SCAM PLEASE CLOSE THEIR WEBPAGE SO THEY STOP STEALING MONEY FROM PEOPLE!
This page is totally a scam, I’ve been waiting for more than 6 months. The shipping company never showed up, the delivery address is my dental clinic and I have videos and everything to prove they never showed up and never called. It says they’ve returned after all this time and I’ve been requesting my refound for more than 2 months and now I’m not getting responses, you have to close their page somehow to stop stealing money from people. I want my refound, I’ve been trying to be polite but this is too much!

Aironox sent me a faulty unit and then attempted to deny responsibility by claiming I didn’t open and test it within 24 hours of delivery — an unreasonable and unrealistic demand, especially for working customers. This is not how Australian consumer rights operate.

After extensive back and forth, they eventually agreed to a return and refund, but only if I paid the return shipping upfront, with a promise that the cost would be reimbursed.

The return shipping cost $148.

They have since ignored my emails and failed to refund the shipping cost, despite multiple follow-ups. The unit itself cost $262, meaning I have paid more than half the price of the product just to try it, even though it was faulty.

This behaviour is misleading and unacceptable. I am now raising this matter with NSW Fair Trading and awaiting their response.

I strongly recommend avoiding this company unless you are prepared to fight for a refund.

i PLACED MY ORDER OVER 3 MONTHS AGO AND IT HAS NOT ARRIVED. I HAVE EMAILED MANY TIMES FOR A UPDATE AND NO ONE HAS RESPONDED

WARNING - Complete scam. Don't buy!!
Took months for my order to even arrive in the first place. When it arrived I used it to dry one t-shirt for 10minutes. Tried to turn it on again and no power, completely dead. Contacted customer support for replacement / refund. Was put off for weeks and weeks saying they were looking in to it and then nothing. Contacted multiple times and keep getting told they're reviewing it. It's 2 months later and no resolution. Complete scam

Beware!!!! Do yourself a favor and skip the temptation. This product is going to cost you somewhere in the ballpark of $60 US dollars once you open the box and try it!!! There is a 30% restock fee when you return it because it doesn’t do what it shown on website . You have to ship it with tracking to California…. Which will cost around $30 because you have to ship it back in same box! My mistake for buying! You are penalized for opening box and trying to get it to work! Then, they ask YOU to notify THEM when the return is delivered to them! You have to track it and then send them the email that it arrived at their facility- no I am not kidding. I will also contact the better business bureau and file a report

Ordered in October just got it but shipped to wrong address
Nothing but excuses , promised
50% discount never received
Had to pay shipping from wrong address but there very sorry for the inconvenience
I think this bunch works out of a garage some were in England
They actually didn’t return e mails for over 3 weeks
Web site was down a lot
This is nothing but a scam
Keep your money and buy a different brand
Sure hope mine works but doubt it will
It’s amazing that they are allowed to sell on the internet without any recourse

Unit simply doesn’t work … fundamentally flawed . Opened it, it worked for less than 15 seconds and then shut off. Power input is fine and tested. Poor build quality. Must be failed internal unit. I’m possible to get hold of customer service .

What they sell is absolute rubbish; don't waste your money.
All the 5-star reviews on their website are false.

It takes them nearly 3-4 months to deliver from China, and you are so disappointed in the performance and the time it takes to set up and complete one garment that you could have finished the whole ironing pile the normal way. The electric bill will be doubled, too.
Plus, in summer, the steam will have you sweating even more.
I haven't got one nice thing to say about the item or the company. It is cheaply made and a total waste of money.