I ordered my Aironox and the basic kit and it arrived later than advertised but at least I got it. It works ok but it’s not fabulous but for the price I think it’s fine. When I made another order f... Toon meer
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The company is totally third rated with two months of lag time between delivery and order date. The refund policy sucks when the order is not shipped how can you deduct shipping charges or even pa... Toon meer
Bedrijf heeft geantwoord
Works somewhat for shirts but not for pants. A regular iron does a better job and much faster. Not all items shipped. Dress attachement ordered but never received. And no response from... Toon meer
Bedrijf heeft geantwoord
This is my 4th time reviewing here as aironox finally 1st time reply my review here after my 3rd review. As they stop replying my email after checking with them my order status. My order was placed on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Aironox designs hands free clothing care solutions built to make everyday life easier. Our products are created for people who want smoother clothes without spending unnecessary time ironing. We’ve served thousands of customers worldwide and ship internationally. As with any growing brand operating at scale, things don’t always go perfectly. When issues do happen, our priority is to resolve them quickly, fairly, and transparently. We actively monitor feedback here on Trustpilot and use it to improve our products, logistics, and customer support. If you’ve had an experience with Aironox, good or bad, we genuinely appreciate you taking the time to share it. Our support team is always available and committed to helping wherever possible.
Contactgegevens
Verenigd Koninkrijk
- help@aironox.com
- aironox.com
Schending van onze richtlijnen
will send faulty equipment
#AIR98936915
Takes weeks to arrive and it turns up with a faulty EU-UK socket so won’t switch on.
They finally reply and confirm it’s a known issue!! But to use my own socket. Tried a generic shaver plug and doesn’t work!
It is a Christmas gift so now have had to go buy one off Amazon! What is the point in paying all that money to be messed around like this.
Now they just ignore your emails. Pathetic
1 december 2025
Review zonder uitnodiging
Months later - Never got product and still waiting for refund
I paid for this product in August 2025, and I'm still waiting to receive it after several communications and refund requests. I still don't have a refund or the product. Just a bunch of emails telling me to be patient while this is getting resolved. Unacceptable customer service. I would NEVER recommend or purchase anything from Aironox again
19 december 2025
Review zonder uitnodiging
Good experience so far – hoping for on-time delivery
I placed my order on October 2nd and the Aironox team has been very responsive and polite in every email.
They explained that the delay was due to higher demand than expected, and they always replied with respect and transparency.
I really appreciate their clear communication and hope my order will be shipped within the promised time frame.
2 oktober 2025
Review zonder uitnodiging
Good product.
Good product.
The only reason it’s not 5 stars is just down to delivery times. 7 weeks from order to delivery but I had read their shipping times and other reviews so knew that it would take longer than expected.
The product itself I’m really pleased with. I have only used it for shirts and a jiu jitsu gi jacket so far but am very happy with the results.
27 oktober 2025
Review zonder uitnodiging
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! I wish I had checked this site before purchasing this for my wife for Christmas. I see that everyone gets the same BS responses on delays and shipping updates. I will be requesting a refund. Re: AIR98890215 order
27 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for sharing this. We are sorry to hear how disappointing this experience has been, especially as it was intended as a gift.
We are unable to locate an order under this name based on the information available here. If you have placed an order and would like it reviewed, please reach out to us at help@aironox.com with your order details so our team can assist further.
Paid over $250 for this piece of shit
Paid over $250 for this piece of shit,
Does not work for Singapore
The device does not work for more than 5 minutes.
Bad customer service support and super long delivery times
13 december 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for taking the time to leave this review. We are genuinely sorry to hear about your experience.
If a unit stops working after only a few minutes, that is not expected behaviour and we understand how frustrating that would be. It sounds like the item you receive is defective or damaged.
We also appreciate the feedback around delivery times and support. During periods of high demand, responses and shipping can take longer than usual, but we know that does not make the experience any less disappointing.
Please reach out to us at help@aironox.com so we can get this resolved as quickly as possible.
I have been trying to get a phone…
I have been trying to get a phone number from aironox to put on the customs paperwork to return this junk and that’s like pulling hens teeth
what a wast of money
I can see I will never get it back
They say no phone number for customers
Will you have mine
Think I will pay the Chinese embassy a visit
Thank you for your reply I have been using emails to talk about this and they will not provide a phone. #
26 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for sharing this. We are sorry to hear how frustrating this has been.
We understand how stressful returns and customs paperwork can be, especially when expectations are not clear. We do not offer phone support, but this does not prevent returns or refunds from being processed.
If a phone number is required specifically for return or customs paperwork, this can be provided upon request by email. If you have already requested this and have not received it, please reply to this review and we will make sure the correct details are provided.
We are sorry that this experience has left you feeling disappointed, and we appreciate you taking the time to share your feedback.
Avoid a costly experience
Ordered product on 19th August did not receceive until 28th October and had requested to cancel and was assured item would be shipped asap. Eventually received item and was greatly disappointed as it didnt come close to the experience it promised. Return was originally denied until i provided proof that i had requested return details within 14 day time period. Overall very disappointing and costly mistake, paid £138 which included £15 for standard shipping, return cost £11.35 total outlay £149.35 😭 refund received £83.30 after 30 % restock deduction - total loss altogether £66.05 which is just under 50% of original purchase price. If i could give minus stars i would for my overall experience
28 oktober 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for taking the time to share this. We are genuinely sorry to hear about your experience.
We understand how disappointing it is to wait longer than expected for an order, and then feel let down when the product does not meet expectations. We also recognise how frustrating returns can be, especially when shipping costs and restocking fees are involved.
Our return and restocking terms are outlined as part of our purchase conditions, but we appreciate that this does not make the overall experience feel any less disappointing in your case. Feedback like this is taken seriously and helps us identify where clearer communication and improvements are needed.
We are sorry that this purchase did not work out for you and appreciate you taking the time to leave an honest review.
Avoid This Company. Refunds Are Not Processed.
I returned my item because it did not work as advertised and wasn’t even close to what’s shown in their online videos and ads. The item took MONTHs to arrive.
USPS confirms my return was delivered to Aironox’s warehouse on Nov 5, 2025, yet I received no refund and no communication for weeks. I followed all steps Aironox stipulated for the return including paying out of pocket to return the package.
Aironox only asked for tracking much later—even though their return process never states tracking is required. Even after I provided tracking proof and they confirmed the refund would be processed, more time passed with no communication or refund.
This refund process appears designed to delay or avoid returning customers’ money. I am now pursuing a chargeback and formal complaints to BBB and the State Attorney Generals Consumer Protection Office. I will also report there fraudulent activity to the Federal Trade Commission. These type of scam artist need to be shut down.
I strongly recommend avoiding this company.
12/10/25- they gave 70% of my refund after I threatened them of the actions I will take against. Disgusting behavior, no integrity on their end.
6 december 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for taking the time to share this. We are sorry to hear about your experience.
We understand how frustrating long delivery times and delays around refunds can be, especially when expectations are not met. This is not the experience we want customers to have, and we recognise how disappointing this situation has been for you.
Our returns and refund process follows set policies, including restocking deductions once a return is received and reviewed, but we appreciate that this does not lessen the frustration in your case. We also acknowledge your feedback regarding communication and timing, and this has been noted.
We are sorry that this experience has left you feeling dissatisfied and appreciate you taking the time to leave detailed feedback.
Very slow delivery, don't bother.
Wish I had read these reviews before purchasing. I have been waiting a month for mine and the customer service been consistent but there hasn't been a proper appreciation as to the issues. Don't bother with this.
1 december 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for sharing your experience. We are sorry to hear how disappointing this has been.
We understand how frustrating long delivery times can be, especially when expectations are not met. While our team aims to remain responsive, we recognise that this does not make the waiting any easier and that the overall experience has fallen short for you.
We appreciate you taking the time to leave feedback.
Worst product on earth its actually a…
Worst product on earth its actually a scam dont use it you will regret yourself .
7 oktober 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, we are sorry to hear that you feel this way.
We understand how frustrating it is when a product does not meet expectations, and we appreciate you sharing your opinion.
It’s been almost three months since i orderd
It’s been almost three months since I placed my order and I still haven’t received anything. Customer support answered in the beginning, but now they’ve completely stopped responding — no updates for days or even weeks.
The tracking shows the package arrived in Denmark, but it never made it to Sweden. No new tracking updates, and DHL (the carrier they were supposed to switch to) hasn’t received anything at all.
Overall, a frustrating and unreliable experience. I definitely wouldn’t recommend ordering from this company.
28 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for sharing this. We are sorry to hear how long this has been ongoing and how frustrating the lack of updates has been.
We understand how concerning it is to see tracking stall between Denmark and Sweden, especially after waiting this long and then experiencing gaps in communication. That is understandably disappointing.
Please reach out to us at help@aironox.com so we can look into the shipment status and help get this resolved.
Ordered a few weeks ago
Ordered a few weeks ago, product not dispatched so I requested a refund, no refund, but apparently product has been shipped, 2 days after they acknowledged my refund request, still no sign of it, and now they have sent it it appears I lose 30% plus postage to return it, if I ever get it…. Poor
Update, it came, started in my first t-shirt to try it and it stopped after around 30 seconds and then wouldn’t power on again, I told the company who wanted a video and photos, they have had them for nearly a week now with no update
25 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi, thanks for sharing this. We are sorry to hear how frustrating this situation has been.
We understand how disappointing it is when expectations around an order and refund do not align, and how return costs can add to that frustration.
We appreciate you taking the time to leave feedback.
Do not buy!
Purchased Aironox and tested many clothing items with mediocre results. Contacted the company to start a return and they told me there is a 30% restocking fee and I have to pay for shipping! Any company with such a high restocking fee is basically saying screw you, we have your money and dont care if you return it, its going to cost you to just to try it! Companies with high restocking fees make it very difficult for consumers to return items. If you do want to buy it dont buy direct from the company, find a retailer that has a good return policy!
21 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi Terri, thanks for taking the time to share your feedback. I’m really sorry to hear the results weren’t what you were hoping for. We want everyone to feel confident when trying the Aironox, so I completely understand your frustration.
Our restocking fee applies only to non faulty returns. This is because each unit is individually produced, inspected, and fully tested before leaving our facility, and once a machine is used we can no longer sell it as new. The fee covers the cost of that process, but it’s never intended to make returns difficult. Customers are also welcome to return the item to us using any tracked courier of their choice so they can keep costs as low as possible.
That said, we never want anyone to feel stuck with a product. If you would like us to take another look at your case, or if you believe your unit may have been faulty in any way, please reach out to us again and we’ll be happy to help.
Thanks again for sharing your experience.
Worst customer service and fake marketing
They sent a damaged product with missing parts and are asking to return at my expense.
I have emails and pictures of this.
Jairam
2 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi Jairam,
I’m really sorry to hear about the issues with your order. Receiving a damaged item or missing parts is not the experience we want anyone to have.
Just to clarify our process, we don’t issue prepaid return labels. When something arrives damaged, we ask customers to send the item back to us first so we can inspect it. Once the return is received and confirmed to be damaged, we reimburse the return shipping cost in full and then issue either a replacement or a refund. This is our standard procedure and helps make sure everything is handled properly on both sides.
We take situations like this seriously and want to get them resolved as quickly as possible.
Product not working as advertised
This is just not working. Custommer support is terrible. The return policy is 14 days. If you run out by a few days, nothing to do. Again, the product is not working; clothes are full of wrinkles.
Updated based on Airnox reply. It's just not true Airnox is willing to work with the customers if you run out of the return window. They clearly rejected any claims to accept the return, even after asking a fair resolution. As a side note, it took two months to ship the product (as Airnox was sold out ...)
17 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi Szilard,
Thank you for updating your review. I’m sorry to hear you still feel this way.
To clarify our earlier reply, we reviewed your request in line with our Return and Refund Policy. Because the request came in after the 14 day return window had fully passed, we explained that we weren’t able to accept a return. We apply the same policy to all customers so everything stays consistent and fair.
Regarding the product itself, most cases of wrinkles after use come down to a small setup adjustment rather than a defect, and we would have been happy to guide you through it if given the chance.
On the shipping time, we understand how disappointing it is when an order takes longer than expected. Your unit was shipped once it completed processing on our side, but we appreciate that the wait added to your frustration. We’ve made several improvements to our fulfilment process since then, and shipping times are now significantly faster and more consistent for customers.
We’re sorry the experience did not meet your expectations, and we appreciate you sharing your feedback.
Warning this is a Scam
Warning this is a Scam. I only trusted as it is advertised on Amazon how wrong was I. Ordered product, got overcharged, got email to say it was despatched, no sign.
Wrote to them re overcharged no reply, wrote again no reply, tried a different email and issued a deadline, finally got a response after my deadline. They asked for all the emails to be sent to them which I did. They have tied themselves up in so many lies now and are talking about restock charges of 10% and in another email confirming that as the product has not been dispatched I had 30 days money guarantee. They have even asked how can they resolve this and I keep saying I just want my money back. How do they get away with this.
15 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Thank you for sharing your experience. I’m really sorry things have felt so confusing from your side.
I’ve checked the details on our end and your order was shipped three days after it was placed, which is the usual timeframe on our store. There’s also no sign of any overcharge on the order, but we’re always happy to double check anything if something looks off on your bank’s side.
Our response time has been slower recently because the inbox has been much busier than normal, and I understand how frustrating that can be when you’re waiting for an update. Once we received your follow up message, we asked for the full email thread so we could make sure everything was handled correctly.
If you’d prefer a refund, we can arrange that in line with our policy. Just reach out to our support team with your order number and we’ll get it sorted quickly.
We’re here to help and we want to make sure you’re looked after properly.
Disappointing …
Ordered in September and eventually received email confirmation of dispatch mid October but didn’t receive it until November so not a good start.
The machine itself does not perform as expected and is a bit frustrating to use.
Basically you need to experiment with the various settings to get anywhere near a reasonable result.
Overall a very disappointing experience .
15 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Thank you for taking the time to share your experience. Your delivery fell into one of the slower routes during that period, which is why it arrived later than expected, and we understand how frustrating that can be.
Regarding the machine, it sounds like the settings may not have been dialled in correctly. The attachments and temperature cycles can take a bit of adjustment the first few uses, but they should not feel difficult or unreliable. We would be happy to walk you through the ideal setup for your garments or offer troubleshooting so you can get the results you expected.
No answer no order no pay back money
Hi
#AIR98690615 order did not come from 20 days also no answer to my mail for pay money back in order to cancel order
25 oktober 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi Selim,
We have reviewed your order #AIR98690615 and can confirm that your refund has already been processed in line with our policies. The timeframe for your shipment did align with our standard shipping policy, although some regions like the UAE have fewer available shipping routes, which can lead to longer transit times.
Our team is currently dealing with a higher volume of emails, so replies may take a little longer than usual, but we have sent an update directly to your inbox as well.
If there is anything else you need, we are here to help.
I’ve emailed twice and haven’t received…
I’ve emailed twice and haven’t received a response. The machine is no longer working. It was functioning well at first, but after two days the air stopped working completely. In addition, the bag it was shipped in arrived torn.
Please advise on how this can be resolved.
9 november 2025
Review zonder uitnodiging
Antwoord van Aironox
Hi Mena,
Thanks for letting us know about this. The machine stopping after a couple of days isn’t normal, and the packaging shouldn’t arrive torn either, so we want to get this sorted for you. We’ve had a higher volume of emails recently, which has slowed down our response time a bit, but we are working through them and will reach yours. Once we do, we’ll get this resolved quickly, whether that means a repair or a replacement.
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