Airthereal Reviews 

We Love our Airthereal. When I forget to turn it on I end up with a stuffy nose and headache.

I am finally happy with the purchase, there was an issue with my purchase, but it is solved. Thank you, for excellent customer service.

Good experience, the led on product we purchased got spoilt but the customer service was good they sent me a replacement soon once I informed them. We love the air purifier.

There was an issue with the Airthereal air purifier I purchased almost a year ago. I contacted customer service and explained the display issue. They looked into it further and provided a resolution promptly. Great customer service, they were quick to respond and courteous.

Assistenza facile da contattare e molto disponibile.
Sostituzione dei pezzi difettosi molto rapida.
Azienda molto seria.

We purchased a second Ozone generator and when we had an issue, they quickly sent us a new one. Customer service was great, thorough and made sure we had what we needed.

A small section of LED panel went out. It did not affect the function of the entire device but I did really out to Airthereal and they were kind enough to still send me a replacement HEPA filter to use in the machine to make up for the defect.

I have owned a used their portable ozone machine for about a year now through this pandemic to sanitize our masks and then our shoes. I only needed to contact support once and my concern was handled within 48 business hours. Great products and great customer support! Special thank you to Grace for handling my warranty service. I am truly amazed with this company and I am a customer for life!

Great machine, had a little timer issue, notified the company and they were quick to send out another timer for the machine. Customer Service is outstanding!

My device is super. In addition I appreciate the kindness of Airthereal. A small section of LED panel went out. It did not affect the function of the entire device and I saw no reason to ask for a replacement of the entire machine. But Airthereal was kind enough to still send me a replacement HEPA filter to use in the machine.

Good, very good, great and very fast. a 10 for all.

A special (and atypical) treat to experience responsive, knowledgeable customer service and timely product support.

Customer service was prompt in helping me resolving my issue.

Not only does the Ozone 10k unit absolutely destroy odors quickly, their customer service and support after the sale is top notch. I would choose their products again without hesitation.

Great product, and great to work with! I bought two APH260 air purifiers. We have dogs and I have allergies - they do an amazing job of filtering (you can see from the filters how much they're trapping). Maintenance is easy - vacuum the filter periodically, change it out every 6 months. Filter is very quiet in night mode and doesn't have bright lights that keep you awake.

One of my purifiers had a problem just before the 2 year warranty expired. Customer service was extremely helpful - walked me through just a couple troubleshooting steps, then ended up sending out a warranty replacement in just a few days.

I've tried filters from a couple other companies and haven't been nearly as happy with them as I am with these.

I needed to contact customer service to resolve a minor issue and they treated me and my issue with respect and quickly resolved my problem. Doesn't matter if you have great products if the customer service is lacking, but Airthereal's customer service is top notch. Such a refreshing experience, 10 stars!

This is a good company, good integrity, prices are good especially when every household and business needs ozone during a pandemic. Customer service is very good and they follow through with support until your issues are complete. This is a company you can trust.

I was sent a air purifier through Amazon that made some noise so I contacted Airthereal support. The support team was very helpful, but it did take several back and forth conversations. I think some sort of standard form for issues would make this a better experience. The machine I was sent as a replacement works well and overall I’m happy.

I purchased two Airthereal HEPA Air Cleaner APH260 units and, sadly, had an issue with one of them within a couple of weeks. The warranty department was kind and incredibly efficient. They very quickly resolved my issues completely and I - surprisingly - had a new unit within just a couple of days! The air purifiers are amazing, I love the UV and sleep modes but appreciate the smart control that constantly measures air quality and self-adjusts. I would HIGHLY recommend this particular Air Cleaner, as well as Airthereal as a quality company.

Had a problem with my air purifier and contacted customer service. Everyone involved provided such excellent service to resolve the issue. No pun intended but it was a great breath of fresh air. Thanks so much!