Airthereal Reviews 

I wrote to customer service and received wonderful explanations regarding my questions. I have to say this is probably the best on-point response I’ve ever received from any business, the instructions were easy to understand and the CS rep even supplied me with other information just in case. Awesome!

I love this product and the customer service is outstanding

Elsa was great. She communicated promptly and solved the issue.

I have an Airthereal Kitchen Composter. I love it. I used to have a countertop one and was always fighting fruit flies and mess. The Airthereal composter makes composting easy. I used it every day. It stopped working the other day. I have had it over a year. I contacted customer service and they quickly helped me through troubleshooting and determined it could not be fixed, but to my surprise it was still under warranty and they are shipping me a replacement. I love the product and am super impressed with their customer service. Thanks Lyvia!

I own ozone generator ah1000 which is superb and nice looking, works manly for puryfying water(which is extremely simple to do). Airthereal website is clear and easy to find important info about products. Stuff, especially Lyvia always so helpful and prompt (5 Stars!)

I have ordered two MA10K-PRO Smart WiFi Ozone Generators and they have worked great. I had a unit recently stop working. Airthreal worked with me, step by step, to try to trouble shoot the problem. It issue was determined and Airthreal sent out a brand new unit. The process was easy and I would highly recommend this company and plan to purchase other devices from this company.

I had a unit fail near the end of the warranty. I received excellent trouble shooting suggestions. But when none were successful they stood behind their warranty and replaced the unit.

I recently purchased a r180 exhaust fan. I got the charger mixed up with some other chargers I had that had different outputs. Customer service sent me the info I needed without delay. Nice to deal with a company with great customer service.

I own Airthereal 50, 300 and 5000 ozone output devices. I love them all for different purpose. The portable rechargeable 300 device is great for fridge and closets - food stays fresh much longer, disinfects any pathogens from its handling prior to my house; all my shoes smell fresh! The plug-in 50 unit is good for intermittent cycling after toxic home projects (painting, gluing, epoxying etc) and near cat litter box. The 5000 unit is a disinfecting beast! We live right near a forest, and somehow mice get into the walls and air ducts and die... they smell so sharp and intense! Also, they could have huntavirus... when this happens 5000 unit is a must have! We leave it in the basement, put it on a timer for 20-30 min, circulate furnace to run it through the vents, and it eliminates all smells. Also, I use 300 units for guests or parties, since viruses are pretty strong nowadays, and it's a simple reassurance not to catch them! I am very happy with all Airthereal products, and customer support has been very helpful and resolved any minor issues and answered all questions. Thanks!

Airthereal products are excellent and their customer service is better! When there was a missing part in the item, they sent a replacementef immediately. I would highly recommend the ozone generators from them. Thanks to Elsa and the great team at airthereal!

Device works very well, and their customer service is great - bought 3 units, one stopped working after ~6 months, and was sent a new device with very little back & forth.

Airthereal customer service is beyond superior. The Portable Range Hood I ordered was exactly what I thought I needed. Unfortunately, due to user error, the product became damaged and defective. I reached out to the customer service team and they helped me immensely! They could not have been more friendly, understanding, and the response time was superb!

The Airthereal machine is wonderful, I use it for my drinking water. It's the world's best kept secret, because this water is like a tonic to the system. When my machine stopped working, customer support was super responsive and helped me with a replacement – even though I was in a totally different location from when I purchased it. Kudos to a wonderful company and people.

Customer service was great. Had some shipping delays and they were able to handle it for me. Used the ozone generator a couple times thus far and it appears to be working great.

An article that I purchased from them was faulty after a few weeks. They immediately sent me a new product without any hassle.

Good customer service.

This is not a brand that you will find so easily. We always want a composter, and I ran into this name in Reddit! I compared them to others for
1) types of food waste it will compost
2) type of filter
3) Noise
4) Durability
5) Sustainable components and of course
6) Price

I decided to take a chance as the brand was unknown to me. I am extremely happy. Let me be clear - my wife is extremely happy! In fact, with the recommendation I gave to my friends and the gifts I have given, there are a total of five (5) of us! All are happy!

Support is also excellent and timely!

I purchased the Airthere water filter four months ago. The has performed exceptionally well in my experience. However, I recently encountered issue with it. I contacted Airthereal, and the customer service staff promptly responded and resolved the quickly. I am grateful for Sky, who assisted me in solving the issue and promptly sent a replacement.

Airthereal is a great brand. Their air purifiers are awesome and do a really good job. I wish their filter prices were lower and I wish their filter Subscription service offered greater savings and that it was easier to swap one subscribed filter for a different subscribed filter. For example, in the past, I was subscribed to the HEPA filters and now I'd like to be subscribed to the HEPA-medial-grade filters. I wasn't able to do this on my own, but Airthereal's customer service was great and they did it for me. It would be nice not to have to contact customer support for this. So a more user-friendly and more options version of their filter Subscription service with greater savings for subscribing, is the only reason I don't give them a 5 out of 5 stars.

I’ve bought the Airthereal Pristine Pro6H water filter. The product is great but the manual was not super clear. I had some doubts regarding the first use and some features and contacted the customer service by email. I got a prompt response from Sky who clarified all my issues and my filter is up and running super well.
I highly recommend this product and thank Sky for your help !