Airthereal Reviews 

I contacted Aethereal customer service for some spare parts after a purchase. The original purchase was fine, but I always try to keep spares of consumable parts for future use. We exchanged emails several times as we worked out the details. Aethereal customer service was so easy to work with and was very responsive throughout the process.

A wonderful company with products we trust and tip top customer service. We bought our first purifier with them in about 2021 and just recently upgraded in 2024. We had issues with the unit that we received and they quickly sent a replacement. Then the replacement was damaged during shipping and they sent us another replacement. And now we have nice new aire purifier that's exactly what we need it to be.

We love our ozone machines. We own 2. My house always had a musky smell and now it’s completely gone!! I’ve purchased 2 for my mom’s home and have several friends I’ve told them about the ozone machine and they also love them. I had some shipping issues and customer service was fantastic in fixing the situation!! Also they are very affordable!!

Had an issue with an recent order and forgetting to put in a discount code until after I sent the order. Contacted customer support to see if they could still provide the discount after the order was placed. Someone got back to me same day and the issue was resolved. Love the product.

I had an issue with my machine but the customer service and experience was amazing, they sent me a replacement machine in no time. I am very happy and impressed with their service. I already have two machines and they work perfectly./

Absolutely amazing customer service. Kind, quick, resourceful. Thank you Eddie and also to the social media team for being so awesome. Love every Airthereal product I’ve ever owned.

The water filter is working well and water taste good. I got water filter 6month ago, and it stopped working in last two weeks. After troubleshooting not work, Sky sent me new one in three days.

The customer service was great!

I had 2 Airthereal essential oil diffusers which I love, and decided to order 2 more. The app couldn't connect to one of the new ones, so I contacted customer support. They asked for a video where I rebooted the diffuser and tried to connect, and after I provided that, they immediately sent out a new diffuser. That is what great customer support looks like, thank you Airthereal!

Great product with excellent customer support

I've been buying from Airthereal for several years and so far, had two minor issues since. Both times they responded same-day with a recommended fix and/or going above and beyond the remediate. This company gets a grade A in my books for Customer Service!

Responded to an ad by the company for a $24.99 offer but was taken to a page showing the same item for $39.99. It was a pretty good deal regardless but after I ordered I sent the company an email questioning this. They promptly responded and then refunded me the $15!

Genius engineering!!! Great customer service. Very efficient in reducing landfill waste and providing natural material for my garden. I wish it added microbes!!’

Excellent customer service all the way. Love my composter.

Everything this company does is 5 stars from shipping to support.

First USPS lost my order and I contacted the company they refunded my purchase price and sent out a new one. The unit worked as advertised. Great company.

The best customer service I have ever had. Quick to help and resolve my issues!

I contacted customer service after my ozone machine stopped working after 2 years of use. They were very helpful in finding my problem, and after sending the info on the machine, they replaced it free of charge. Couldn't have asked for better service! 10 stars.

My airtheral airfilter would not reset , I reached out to customer service and they resolved my issue in no time. Excellent customer service. They back up their products

Very helpful, responsive, and prompt customer service. Have been very happy with purchase, use my composter daily.

Customer support was excellent,they replaced my first one no questions asked. Got the and it works great.

Thank for all you do