DO NOT GIVE THIS COMPANY A PENNY. SCAMMERS HAVE TAKEN AWAY MY DREAM HOLIDAY. £2500 FOR FLIGHTS TO AUSTRALIA. STILL NO REFUND FROM DECEMBER. I CANNOT UNDERSTAND HOW THEY ARE STILL TRADING
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We have used Airwaay from past 3 years and really trust Lia with our family trip. We love the resort recomended by them, and the flight service was also good because they upgraded us in more comfortab... Toon meer
Bedrijf heeft geantwoord
I booked a flight with airway to London to LA. After some confusion I got quite upset with airway.com who resolved my issues and got me on an appropriate flight with luggage. Edward and Nick worked to... Toon meer
Bedrijf heeft geantwoord
Sarah is FANTASTIC! She kept me informed every step of the way, and when changes to our flights had to be made, she went above and beyond to reassure me that I was in good hands. Despite the inconven... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Airwaay, we are a UK-based travel company that specializes in creating unforgettable travel experiences for our customers. Our team of experts is passionate about exploring the world and discovering new horizons, and we are dedicated to sharing that passion with our clients.
Contactgegevens
15 Pervical Gardens Romford, RM6 5RJ., London, Verenigd Koninkrijk
- 02034750607
- info@airwaay.co.uk
- airwaay.co.uk
3,3
Gemiddeld
2K reviews
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Very helpfull Great service..10 out of…
Very helpfull Great service..10 out of 10.
4 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your wonderful feedback! We're delighted to hear that Jessica provided you with very helpful and great service, earning a perfect 10 out of 10. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
The Airwaay Team
Avoid at all costs they're scammers
Initially purchased a direct ticket to Asia after being directed to this company through an online flight search engine.
Following day received a call from Floyd whose name has appeared multiple times on reviews requesting more money otherwise I wouldn't have access to food and entertainment on the plane !
Obviously didn't feel right but couldn't cancel under their T&C's
On 22nd June , received a call from Dearest Floyd telling me the Airline wouldn't honour the tickets and suggested another flight non direct for an increase in the price.
Asked to cancel and received an email stating they would refund within 21 days.
Not satisfied I told them I would issue a Sec 75 claim , within minutes another poorly worded email was received from Sarah Ingram ( most likely a fictional name ) stating they had issued the refund and this would be back to my card within 3-4 days , still waiting , Sec 75 claim now issued via my Credit Card company .
Clearly this company sell non existent flights , keep your money for as long as they can to gain interest .
( Await response to this review from either the company offering a blanket ' we're so sorry , contact customer services .... blah blah ) or someone working for this company pretending to be a customer
24 maart 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We apologize for the distress and inconvenience caused by your experience with our company. We take allegations of misleading practices and poor communication very seriously. Our goal is to provide transparent and reliable service, and we regret if there was any misrepresentation or if you felt unsupported. We are currently reviewing your case and will respond directly to your concerns to clarify the situation and work towards a resolution. Please contact our customer service team at customerservices@airwaay.co.uk with your booking details so we can assist you further.
Best regards,
The Airwaay Team
The initial price looked but then could…
The initial price looked but then could not be honoured and a supplement charged. Then trying to get a booking reference which the airlines recognised became a complete nightmare. Luckiliy eventually Donna came on the scene and was a star in sorting out the turmoil.
28 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We sincerely apologize for the inconvenience caused by the initial pricing discrepancy and the difficulties in obtaining a recognized booking reference, which understandably caused frustration. We’re pleased to hear that Donna was able to assist you and help resolve the issues effectively; her dedication is truly appreciated. Your feedback highlights areas where we can improve our booking and communication processes, and we thank you for bringing this to our attention. If you require further assistance, please feel free to contact us directly.
Best regards,
The Airwaay Team
No flights & No refund
Just checking in to try and understand if anyone has received a refund from Airwaay? 7 weeks and still ongoing being fobbed off. I'm sure I'll get a generic response to this suggest I contact customer services. Do they think I haven't already done that and been ignored! It's also apparent that Airwaay are writing their own 5 star reviews. What sort of a company is this! Hopefully they don't treat the vulnerable as they have me and many others experiencing the same as me with 1 star reviews. There seem to be a common denominator, you don't get the flights you pay for, you ask for a refund and never get it. Be very aware!
19 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We sincerely apologize for the frustration and disappointment you've experienced regarding your refund. We understand how important it is to resolve such issues promptly and transparently. Your feedback about the delay and concerns over reviews has been taken seriously, and we have actively investigated your case to ensure it has been addressed already.
Please feel free to reach out directly so we can provide you with a clear update and resolve any remaining concerns. We appreciate your patience and are committed to rectifying this situation.
Best regards,
The Airwaay Team
Thank you Floyd
I have been working with this travel agency for quite some time now and I must say it’s been really great. I find the staff to be really helpful and professional and this takes away the trouble out of travel. I would like to give a massive thanks shoutout to Floyd Pearson, a really knowledgeable person who does all the leg work for my travel plans. He is very loyal to his customers and provides great service, advice and support that is needed for effortless travel. Thank you Floyd and I look forward to continuing my journeys with you.
2 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your heartfelt feedback and loyalty over the years. We're thrilled to hear that our staff, especially Floyd Pearson, has consistently provided helpful, professional, and knowledgeable service that makes your travel experience effortless. Your appreciation motivates us to continue delivering exceptional support and advice. We look forward to assisting you on many more journeys and thank you for choosing Airwaay as your trusted travel partner.
Best regards,
The Airwaay Team
Helpful Team
David was very helpful in finding the right flight for me and explained the options clearly. The only downside was a small delay in receiving the email confirmation, but everything else was excellent. Would use again!
20 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words and for highlighting David’s helpfulness and clear communication in finding the right flight for you. We apologize for the slight delay in email confirmation and appreciate your understanding. We're delighted that your overall experience was excellent and look forward to serving you again in the future. Your satisfaction is our top priority!
Best regards,
The Airwaay Team
Sarah is a superb ✨⭐️
⭐⭐⭐⭐⭐
Excellent Service and Experience!
I had a fantastic experience with Travel Crew from start to finish. Sarah was professional, responsive, and went above and beyond to meet my expectations. The entire process was smooth, and I felt well-informed every step of the way. It’s rare to find such reliable customer service and genuine care these days. I would highly recommend Travel Crew and look for Sarah to anyone looking for quality and trustworthiness. Keep up the great work!
28 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your glowing review and high praise for Sarah! We're thrilled to hear she provided you with excellent, professional, and responsive service that made your experience smooth and enjoyable. Your recommendation means a lot to us, and we will be sure to pass your appreciation to Sarah and the team. We look forward to assisting you again and continuing to deliver trustworthy and exceptional service.
Best regards,
The Airwaay Team
I had a very bad experience with the…
I had a very bad experience with the customer service of this airline. We made a mistake by booking the wrong airport and contacted them to make a change. Instead of offering any real help, they charged us a penalty and additional fees. On top of that, they said it would take three weeks to process the refund. Now I have to wait three weeks just to get my money back and buy a new ticket.
What made it worse was the attitude of the customer service agent. He spoke to me very rudely and said it didn’t matter whether we booked with them or not. He clearly didn’t care about helping customers at all.
If you’re planning to book through this website, be extremely careful — because if you make even a small mistake, they won’t be helpful, and you’ll end up paying for it. I will not be booking with them again, and I wouldn’t recommend them to anyone.
28 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We sincerely apologize for your negative experience and for the attitude of our customer service agent. We understand how frustrating it must be to face additional charges and a delayed refund, especially during a stressful situation like changing airports. Your feedback highlights important areas where we need to improve our support and communication. We truly regret any inconvenience caused and appreciate you bringing this to our attention. Please contact our customer service team directly at customerservices@airwaay.co.uk so we can review your case and work towards resolving your concerns promptly.
Best regards,
The Airwaay Team
Supportive and Friendly
Charles was very professional and walked me through the booking process with clarity. Although the price was a little higher than some online listings, the service and peace of mind made up for it. Very reassuring and responsive team.
11 juni 2025
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your positive experience with Charles and our team. We're pleased to hear that his professionalism and clear guidance made your booking process smooth and reassuring. While our prices may sometimes be higher than online listings, we believe our dedicated service, expertise, and peace of mind truly add value. We appreciate your trust and look forward to assisting you with future travel plans.
Best regards,
The Airwaay Team
Exactly the same as everyone else
Exactly the same as everyone else. Tried scamming more money from me then said they can’t process the flight if I dont give it them so they can add luggage for over £100 more bringing it to £678 from £570 so I looked on the website directly and it was only £633 including cabin and checked luggage and you can’t actually get a flight that doesn’t already include baggage with them as it is automatically included in their price yet Airwaay claimed I couldn’t book a flight unless I add more baggage! They are claiming they will refund me within 21 days but I definitely do not believe that for 1 second. They was so unprofessional and I caught them out on so many lies and when I’d mention them the phone would go dead. I mainly dealt with an Indian man apparently called Shaun 😂😂 I just assumed that because it was through cheap flights .co.uk and you could use Apple Pay and google pay on their website etc it much be legitimate but my god I was so wrong.
These people are clearly scammers and I can’t stress this enough please please do not use this company
25 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Michael,
We sincerely apologize for the negative experience you encountered with Airwaay. We deeply regret any confusion or frustration caused by our service and understand your concerns about transparency and pricing. Please be assured that we take such feedback seriously and are committed to improving our processes to ensure clarity and professionalism. We value your feedback and would appreciate the opportunity to address your concerns directly—please contact our customer service team at customerservices@airwaay.co.uk so we can resolve this matter to your satisfaction. Thank you for bringing this to our attention.
Best regards,
Airway Customer Service Team
I’m writing this review just for Dave…
I’m writing this review just for Dave Smith who helped me a lot to find my reservation and emailed me my tickets.He was very helpful throughout.
18 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your positive experience with Dave Smith. We're delighted to hear he provided excellent assistance in securing your reservation and sending your tickets. Your kind words will be shared with him, and we appreciate your feedback in helping us maintain high standards of customer service. Safe travels!
Best regards,
The Airwaay Team
Fiona was fantastic from start to…
Fiona was fantastic from start to finish. She patiently helped us find a brilliant deal and stayed on the line while we gathered our information. It’s rare to find such considerate service these days. Will definitely book with Airwaay again!
11 juni 2025
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your kind words about Fiona's exceptional service; we're delighted she provided patient and considerate assistance in helping you find a great deal. Your appreciation encourages us to continue delivering such dedicated support, and we look forward to serving you again soon!
Best regards,
The Airwaay Team
Marvellous Edward
I had a lovely experience dealing with Edward as he had immense knowledge of what is required and helped me with my flights and an upgrade to flexible economy. I would definitely recommend his services and looking forward to it.
19 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your wonderful feedback about Edward; we're thrilled to hear he provided knowledgeable and helpful service, securing your flights and an upgrade to flexible economy. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
The Airwaay Team
The service was poor, and there were scammers involved.
Hello there,
I previously wrote about my experience with the airline Airwaay. I found them to be unprofessional, untrustworthy, and deceitful. After they canceled my ticket, they promised to refund my money within 21 days, but I have yet to receive it.
I urge anyone considering purchasing a ticket from Airwaay to read the reviews before making a decision. Additionally, airlines that enter into contracts or deals with Airwaay should be aware of these reviews, as many customers report experiencing poor service. It seems that this is a common issue.
I want to emphasize that I have not received my money since they canceled my flight. In response to my previous feedback, they told me not to spread false information, but what I have shared is 100% true. If Uganda Airlines sees this, I hope they understand the troubles we face as customers when buying a ticket from Airwaay.
Thank you
Millen
10 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
We sincerely apologize for the inconvenience and frustration caused by your experience with us. Your feedback is deeply valued, and we are truly sorry for the delay in processing your refund and the negative impression this has left. Please rest assured that we are actively investigating your case and will do our utmost to resolve it promptly. We appreciate your patience and understanding, and we are committed to improving our service to ensure such issues do not happen in the future.
Best regards,
The Airwaay Team
Booked a flight which was non existent can’t get refund
Booked a flight which was non existent. They took my money and are being very evasive about giving it back 3 weeks later. Google reviews full of the same story. Wouldn’t believe all the reviews on here….
21 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We sincerely apologize for the distress and inconvenience caused by your experience with us. We take such matters very seriously and are committed to resolving your issue promptly. Please contact our customer service team directly with your booking details so we can investigate and process your refund as quickly as possible. Your feedback is crucial in helping us improve, and we truly regret any frustration caused.
Best regards,
The Airwaay Team
Due to health issues the agent worked…
Due to health issues the agent worked hard to make efforts to accommodate me. Also I was upgraded from a layover to a direct flight which I really appreciate.
20 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for sharing your positive experience; we're glad our agent was able to accommodate your health needs and that you appreciated the upgrade to a direct flight. Your satisfaction is our priority, and we're pleased we could assist you during your journey. We look forward to serving you again!
Best regards,
The Airwaay Team
Leo could not have been more helpful
Leo could not have been more helpful. Everything he said he would do, he did, and did so promptly.
17 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind feedback about Leo; we're delighted to hear he provided prompt and reliable assistance, fulfilling all his commitments. Your appreciation for his helpfulness means a lot, and we’re pleased to know you had a positive experience. We look forward to serving you again in the future!
Best regards,
The Airwaay Team
They are 24/7 ready to assist you in…
They are 24/7 ready to assist you in your journey.
21 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for highlighting our around-the-clock assistance; we're committed to supporting our passengers at any time to ensure a smooth and worry-free journey. Your confidence in our 24/7 support is greatly appreciated, and we look forward to serving you whenever you need us.
Best regards,
The Airwaay Team
I have dealt with this company before…
I have dealt with this company before and was very impressed.
I have just booked another trip with Edward who is a very nice, polite and knowledgeable man.He has sorted out my travel arrangements to perfection.
Very pleased 👌👍😀
20 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your wonderful experience with Airwaay and Edward; we're thrilled to hear that his professionalism and expertise helped you organize your trip to your satisfaction. Your kind words about his politeness and knowledge are greatly appreciated, and we're glad you've continued to trust us for your travel needs. We look forward to assisting you again in the future!
Best regards,
The Airwaay Team
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your brief but positive feedback! We're glad to hear you had a good experience with Airwaay and appreciate your recommendation. Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
The Airwaay Team
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