DO NOT GIVE THIS COMPANY A PENNY. SCAMMERS HAVE TAKEN AWAY MY DREAM HOLIDAY. £2500 FOR FLIGHTS TO AUSTRALIA. STILL NO REFUND FROM DECEMBER. I CANNOT UNDERSTAND HOW THEY ARE STILL TRADING
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Lees wat reviewers zeggen
We have used Airwaay from past 3 years and really trust Lia with our family trip. We love the resort recomended by them, and the flight service was also good because they upgraded us in more comfortab... Toon meer
Bedrijf heeft geantwoord
I booked a flight with airway to London to LA. After some confusion I got quite upset with airway.com who resolved my issues and got me on an appropriate flight with luggage. Edward and Nick worked to... Toon meer
Bedrijf heeft geantwoord
Sarah is FANTASTIC! She kept me informed every step of the way, and when changes to our flights had to be made, she went above and beyond to reassure me that I was in good hands. Despite the inconven... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Airwaay, we are a UK-based travel company that specializes in creating unforgettable travel experiences for our customers. Our team of experts is passionate about exploring the world and discovering new horizons, and we are dedicated to sharing that passion with our clients.
Contactgegevens
15 Pervical Gardens Romford, RM6 5RJ., London, Verenigd Koninkrijk
- 02034750607
- info@airwaay.co.uk
- airwaay.co.uk
3,3
Gemiddeld
2K reviews
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Dave was very helpful
10 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words about Dave. We are delighted to hear that he was very helpful and provided excellent service. Your appreciation motivates us to continue delivering friendly and supportive assistance. We look forward to serving you again in the future!
Best regards,
The Airwaay Team
SCAMMERS
Any reviews about this so called travel company, that give positive feedback are all lies. They are Scammers. Beware, these idiots will not issue you with a ticket, they will always make an excuse, classic delaying tactics. Indian scammers using western names. They should all be in prison for ripping off thousands of customers over many years, even when they've used previous company names. Travel expert. and Travel crew. Luckily for me I contacted my bank and got my money back through chargeback. Trading standards should be involved to end this criminal company from fleecing people of their hard earned money. Please Do Not Book With These Scammers.
2 mei 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We’re sorry to hear about your negative experience and appreciate you sharing your concerns. We take such feedback seriously and are committed to ensuring transparency and trust in our services. Please contact our customer support directly at customerservices@airwaay.co.uk so we can address your specific situation and clarify any misunderstandings. We strive to provide reliable service and would like the opportunity to resolve any issues you faced. Your feedback helps us improve, and we hope to restore your confidence in our company.
Best regards,
The Airwaay Team
Same story as everyone else to start…Jessica
Same story as everyone else to start with. Booked my flight ,paid for it. got a call within minutes telling me my flight is no longer available. Alarm bells started ring, rightly so.
Long story short, I paid a bit more for a different flight.
Everyday I was told my ticket would be issued within 24 hours. 4 days later I've just received my etickets.
Jessica got it done. I don't know why it took so long, and was stressful but she rang me and emailed me everyday.
She is polite and respectful so I've got to give her a 5 star review. Thankyou Jessica.
But no stars for Airwaay. very dodgy outfit.
There are some very dodgy lookuing reviews for this company.
This is a genuine review. If you are unlucky enough to book through this company, because there is something "IFFY" about them. Speak to Jessica.
That's the end of my review.
Thanks Jessica.
10 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the recent changes to your flight and the delays in your ticket issuance. We appreciate your kind words about Jessica's dedication and support during this stressful time; we will ensure she receives your commendation. Please know that we are actively working to improve our processes and communication to provide a smoother experience for all our customers. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Airwaay Team
I have been using this company for over 6 years…
I have been using this company for over 6 years now well before covid. My agent Floyd Pearson has assisted me for my last 2 or 3 holidays to Jamaica and barbados. He always trys to find the best offers for you. He is polite and welcoming, he doesn't rush you. I would definitely recommend.
10 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you so much for your kind and loyal feedback. We truly appreciate your continued trust in Airwaay over the past six years and are delighted to hear about your positive experiences with Floyd Pearson. It's wonderful to know that he consistently provides helpful, polite, and personalized service, making your holiday planning enjoyable. Your recommendation means a lot to us, and we will be sure to pass along your compliments to Floyd. We look forward to assisting you with many more memorable trips in the future!
Best regards,
The Airwaay Team
Excellent Customer Service
I booked a flight with Airwaay recently for my husband due to family emergency and was very pleased with how we were dealt with by DAVE. He is very efficient and supportive, His customer service is excellent, very accommodating & with very good communication skills. He was also very helpful when I needed to change my husband’s flight schedule due to unfortunate circumstances, we really felt supported all the way through. We are now looking forward to booking another flight with him again in the future… very much recommended!!!
Thank you very much Dave for your excellent service, especially during our most difficult time.
9 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you so much for sharing your positive experience with Dave. We are delighted to hear that our team member's professionalism, support, and communication made a difficult situation more manageable for you and your family. Your kind words motivate us to continue delivering excellent service, and we look forward to assisting you with your future travel plans. Thank you for choosing Airwaay, and we appreciate your recommendation.
Best regards,
The Airwaay Team
Jessica the champion 🏆
Jessica has been outstanding for the last two days she has been serving me. I was very low yesterday when my flight was cancelled and I got no refund. I had to find money to book another flight. It Jessica who made this possible.
9 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your heartfelt feedback. We are thrilled to hear that Jessica’s outstanding support made a positive difference during your recent experience. Her dedication and commitment to assisting you through a challenging time are truly appreciated. We will pass along your praise to Jessica, as she is indeed a champion! Thank you for choosing Airwaay, and we look forward to serving you again in the future.
Best regards,
The Airwaay Team
Leo, 12/10 stars
Leo has been the most helpful and understanding when it came to booking. We were in constant communication to ensure everything was perfect with the flights with reorganising and even putting me on a better flight than I had previously booked. When I sadly had to cancel my flights however, Leo reassured me that everything would be okay and I should get some money back. I will in future be contacting Leo for further bookings for sure.
Thank you so much for your help !!
2 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind and glowing review of Leo’s exceptional service. We are delighted to hear that Leo’s helpfulness, understanding, and proactive communication made your booking experience smooth and even improved your original plans. His reassurance during your cancellation means a lot, and we’re glad he could assist you through that process. We will be sure to pass along your appreciation to Leo, and we look forward to helping you with your future bookings. Thank you for choosing Airwaay!
Best regards,
The Airwaay Team
My Experience was made great because of Floyd
My Experience was made great because of the agent assigned to me Floyd he was a big help any issue he hade sure it was OK and booked me the best flight he could find thank you Floyd you made my experience better keep up the good work 👍🏾
9 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your wonderful experience with Floyd. We are thrilled to hear that Floyd’s dedication and assistance made your journey so positive, and that he went above and beyond to find the best flight for you. Your appreciation means a lot, and we will certainly commend Floyd for his excellent service. Thank you for trusting Airwaay, and we look forward to serving you again in the future.
Best regards,
The Airwaay Team
Excellent service
Shaun assisted me from the start to the end. I was provided with options to choose from regarding the prices. All updates were provided on time. I would recommend Shaun to anyone who need assistance with travelling arrangements
8 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words and for highlighting Shaun’s excellent assistance throughout your travel planning. We’re pleased to hear that he provided you with clear options and timely updates, ensuring a smooth experience. Your recommendation means a lot to us, and we will be sure to pass your appreciation to Shaun. We look forward to assisting you again in the future.
Best regards,
The Airwaay Team
Dave is very helpful and kind to…
Dave is very helpful and kind to assist a costumer like
Keep up the good work Dave
And many thanks
7 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words about Dave. We are delighted to hear that he was helpful and kind in assisting you. Your appreciation encourages us to maintain our high standards of service, and we will be sure to pass your thanks to Dave. Thank you for choosing Airwaay, and we look forward to serving you again.
Best regards,
The Airwaay Team
Booking my flight through Airwaay was…
Booking my flight through Airwaay was incredibly simple. The quote I received upfront was exactly what I paid. No hidden costs or surprises just solid customer service and a great deal. I’m very happy with the overall experience!
24 juni 2025
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your fantastic feedback! We're delighted to hear that your booking process was seamless, transparent, and that the quote matched the final price without any surprises. Providing honest, straightforward service is our top priority, and it's wonderful to know you had a positive experience. Your satisfaction motivates us to continue delivering excellent service. Should you need any further assistance or future bookings, please feel free to reach out. We look forward to serving you again!
Best regards,
Airwaay Customer Support
It didn't start off very well, but...
It didn't start off very well, but Dave Smith was very helpful and resolved the initial problem. We did have to pay a little more than the original price shown when we booked, but we now have e-tickets and are ready to go!
27 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your positive feedback and for giving us the opportunity to resolve your initial concerns. We're glad to hear that Dave Smith was able to assist you effectively and that you now have your e-tickets and are ready to travel. We apologize for any inconvenience caused earlier and appreciate your understanding. Our team is committed to providing better service and ensuring a smooth experience for all our customers. Should you need further assistance, please don't hesitate to contact us. We wish you a pleasant journey!
Best regards,
Airwaay Customer Support
Airwaay travel agents - Extremely unprofessional company how do…
Extremely unprofessional company how do they receive a license for trading.
Brought plane ticket in March 2025, still have not received tickets or confirmation that I am actually flying.
They love to use delay tactics to actually respond to my request to have the ticket sent to me and my booking confirmed, members of staff who is dealing with my booking is seldom at work, I presume they are working from abroad or somewhere 6 hrs behind UK time.
If you want stress and feel like you have been scammed then please choose to use this company to purchase your tickets.
The positive reviews they have received on review website are questionable and very hard to believe.
Where is Jessica and Sarah when we need them.
This company needs to have it's. Licence revoked and their Directors struck off. They must be laughing all the way to the bank. Far from the standard you would expect from a company being allowed to trade in Britain, a perfect example of how this nation has declined, lol.
Reply to Airwaays reply below.
Time: 20:40 09/07/2025
Matters have not been resolved as you have stated in your reply below, please do not try to pull the wool over people's eyes.
My full refund of over £900 for the purchase made in March has not yet been received, you have stated that it will be returned in circa 14 days which is quite pitiful considering you took these funds within minutes of my purchase. You have held these funds for over 3 months knowing that you hadn't purchased the tickets and didn't have the honesty to contact me to explain this or instruct me to make new reservation due to your incompetence.
Your apologies for the service you have provided have unfortunately been automated and insincere, I just hope that you get your act together as your company standards and methods are extremely questionable. Following this experience your company and staff will have a lasting effect of my perception on who can be trusted in the future.
9 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We sincerely apologize for the inconvenience and frustration you have experienced. At Airwaay, customer satisfaction is our top priority, and we deeply regret that your recent interaction has not met our standards. Please know that we are actively investigating this matter and are pleased to inform you that it has been resolved promptly. Thank you for reaching out to us and giving us the opportunity to assist you further and address your concerns appropriately. Your feedback is crucial in helping us improve our services and restore trust.
Best regards,
The Airwaay Team
After my last 2 reviews
After my last 2 reviews, I am now happy to say Jessica and Sarah came to my rescue. They have now resolved all the issues I had with Airwaay, also managed to resolve the issue I had with my E Ticket and I’m very grateful for their help. They both act professionally and accommodate to all my needs. Hope Airwaay will be able to employ women like this 2 ladies. I can now say that Airwaay are legit travel agents. Great job
7 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for sharing your positive experience and recognizing Jessica and Sarah for their professionalism and excellent service. We're glad they could resolve your issues and restore your trust in Airwaay. We truly value your feedback and will continue to aim for high standards of customer care. Your kind words motivate us to keep improving, and we appreciate your support in highlighting the dedication of our team members.
Best regards,
The Airwaay Team
Helpful and easy to deal with
My first booking with Airwaay was great with the help of their lovely advisor Jessica. There were few changes which was handled very smoothly. Extremely helpful and easy to deal with. Would highly recommend.
Thanks so much.
8 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you very much for your kind words and positive feedback. We are delighted to hear that Jessica and our team could provide you with a smooth and helpful experience. Your recommendation means a lot to us, and we look forward to serving you again in the future. Safe travels!
Best regards,
The Airwaay Team
Jessica has excellent customer service
Jessica has excellent customer service, aided me with constant support from the start of my booking. She never failed to provide updates and concerns regarding my flights. I shall recommend her to my friends and family.
7 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback about Jessica. We are proud to have her on our team, and it's fantastic to hear that she provided you with consistent support and updates throughout your booking process. Your recommendation is greatly appreciated, and we look forward to assisting you and your loved ones in future travels.
Best regards,
The Airwaay Team
Jessica was great and very helpful
Jessica was great and very helpful
Would book again with her.
27 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words and positive feedback about Jessica. We are delighted to hear that she was helpful and made your experience enjoyable. We look forward to welcoming you again and assisting you with your future bookings. Safe travels!
Best regards,
The Airwaay Team
Untrustworthy and Misleading Booking…
Untrustworthy and Misleading Booking Experience .Avoid at All Costs
I had a deeply disappointing and frustrating experience with this agency. After booking my ticket through their website at a clearly advertised price, I was later contacted and told that the fare was “no longer available” and that I would need to pay more to keep the booking. When I refused, they informed me that the ticket was non-refundable and non-changeable, despite the fact that I never received the service I paid for.
It was only after a lengthy argument and insisting on my consumer rights that they agreed to issue a refund, but even that will take 3–4 weeks, which is entirely unacceptable. This practice feels like a deliberate bait-and-switch tactic: lure customers in with low prices, then demand more money after booking while holding their funds hostage.
This experience was unprofessional, misleading, and completely erodes trust. I will never use this agency again and strongly advise others to stay away. Be very cautious if you are considering booking with them.
5 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We sincerely apologize for your frustrating experience and any inconvenience caused. We take your concerns seriously and regret that our service did not meet your expectations. Our goal is to provide transparent and trustworthy assistance, and we are sorry if there was any miscommunication or misunderstanding regarding our policies. We appreciate your feedback and will use it to improve our processes. If you wish to discuss your case further, please contact our customer service team directly at customerservices@airwaay.co.uk so we can address your concerns and work towards a satisfactory resolution.
Best regards,
The Airwaay Team
I like to thank chaun parker for…
I like to thank chaun parker for helping me today to get a me a ticket. He is very patient and understanding.
4 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for expressing your appreciation for Shaun Parker. We are glad to hear he provided you with patient and understanding assistance in securing your ticket. Your kind words motivate us to continue delivering excellent service, and we look forward to serving you again in the future.
Best regards,
The Airwaay Team
Jessica
Jessica, is very accommodating she helped me finalised my flight details accordingly and offered an alternative flights that suits my budget. Will recommend!
4 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your positive experience with Jessica. We're pleased to hear she was accommodating and helpful in finalizing your flight details while offering budget-friendly alternatives. Your recommendation means a lot to us, and we look forward to assisting you again on your future travels.
Best regards,
The Airwaay Team
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