DO NOT GIVE THIS COMPANY A PENNY. SCAMMERS HAVE TAKEN AWAY MY DREAM HOLIDAY. £2500 FOR FLIGHTS TO AUSTRALIA. STILL NO REFUND FROM DECEMBER. I CANNOT UNDERSTAND HOW THEY ARE STILL TRADING
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We have used Airwaay from past 3 years and really trust Lia with our family trip. We love the resort recomended by them, and the flight service was also good because they upgraded us in more comfortab... Toon meer
Bedrijf heeft geantwoord
I booked a flight with airway to London to LA. After some confusion I got quite upset with airway.com who resolved my issues and got me on an appropriate flight with luggage. Edward and Nick worked to... Toon meer
Bedrijf heeft geantwoord
Sarah is FANTASTIC! She kept me informed every step of the way, and when changes to our flights had to be made, she went above and beyond to reassure me that I was in good hands. Despite the inconven... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Airwaay, we are a UK-based travel company that specializes in creating unforgettable travel experiences for our customers. Our team of experts is passionate about exploring the world and discovering new horizons, and we are dedicated to sharing that passion with our clients.
Contactgegevens
15 Pervical Gardens Romford, RM6 5RJ., London, Verenigd Koninkrijk
- 02034750607
- info@airwaay.co.uk
- airwaay.co.uk
3,3
Gemiddeld
2K reviews
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NEVER DO BUSINESS WITH THIS COMPANY!
NEVER DO BUSINESS WITH THIS COMPANY!
I booked a flight back on the 18th November 2024. And like many many others of you, I got told sorry that seat had sold out and I needed to pay an extra £309. Normally I would have cancelled but it was Christmas and my 90 year old mother was so looking forward to me coming home so I paid. The tickets were supposed to arrive by the 30th Nov 2024. 5 days before the tickets were due I logged into Emirates and discovered I had no booking. I spoke to Emirates and they stated the ticket had been cancelled. I now had no ticket. I wrote to Floyd Pearson asking what was going on. He never replied. I waited a few more days after ticket was due to arrive and finally contacted my bank and told them the story and proceeded to buy another ticket. After a long kafuffle Airwaay offered to pay me back and I signed their agreement. That was back in February 2025 and guess what ? To this date, 8 months after I purchased the original ticket they have never refunded one penny even though they signed paperwork. They are charlatans and crooks NEVER DO BUSINESS WITH THIS COMPANY!
18 november 2024
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
We sincerely apologize for the frustration and inconvenience you've experienced. We understand the importance of your booking and refund, and regret any miscommunication or delays. Our investigation shows that after confirming your reservation, there was an unavoidable delay in ticket issuance due to high volumes during the Christmas holidays; we shared your e-tickets on December 3rd. Despite multiple emails and attempts to contact you, we did not receive a response until you later informed us that you had purchased alternative tickets elsewhere. We want to clarify that we never received a formal cancellation request, and had we been informed earlier, we could have processed a full refund. Regarding the chargeback, we faced delays retrieving the funds due to disputes but worked diligently with our merchant to resolve this, and your refund has already been processed. We kindly ask you to contact our dedicated customer service team at customerservices@airwaay.co.uk with your reference details so we can address any remaining concerns promptly. We appreciate your patience and understanding and are committed to resolving this matter to your satisfaction.
Best regards,
Airway Customer Service Team
I spoke with Dave
I spoke with Dave, very helpful and professional. I will recommend to my family and friends.
Thank you
25 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words about Dave. We are pleased to hear that he was helpful and professional, and we truly appreciate your willingness to recommend our services to your family and friends. Your support means a lot to us, and we look forward to assisting you again soon.
Best regards,
The Airwaay Team
Jessica my agent was very helpful
Jessica my agent was very helpful, friendly and professional!
25 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for sharing your positive experience with our team. We're delighted to hear that our agent was helpful, friendly, and professional—your feedback motivates us to continue providing excellent service. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
The Airwaay Team
Excellent and detailed information…
Thank you Jessica
Excellent and detailed information delivery. Quick and secure payment system in place. Helpful and professional assistance.
24 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your kind words and valuable feedback. We’re thrilled to hear that you had a positive experience with our detailed information, secure payment system, and professional assistance. Your satisfaction is our top priority, and we look forward to serving you again for all your travel needs. Safe travels!
Best regards,
The Airwaay Team
Increase in price after booking
Given a price for the flight on line …. After booking informed prices could go up… received a call the following evening to say £600 increase in price!! Told them to cancel the booking… let’s see how long that takes to be resolved…. Don’t use this company
22 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Customer,
We are unable to locate a reservation in your name. In order to facilitate a thorough investigation. Please email us at customerservices@airwaay.co.uk and could you please provide us with the following additional information:
Your full name
Your contact details (email address and phone number)
Your travel dates
Any reference numbers or confirmation codes provided by our travel advisor
Any other relevant information that may assist us in tracing your reservation
With this additional information, we will make every effort to locate your reservation and provide a prompt resolution to the matter at hand.
Regards,
The Airwaay Team
Jessica was very helpful and…
Jessica was very helpful and professional when dealing with my booking and helped with any problem that occurred. Jessica made the whole process very easy and i was able to contact her if needed.
23 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your kind words! We're delighted to hear that Jessica provided helpful and professional assistance, making your booking experience smooth and stress-free. We appreciate your feedback and will pass it along to her team. Should you need any further assistance, please don't hesitate to contact us. Safe travels!
Best regards,
The Airwaay Team
AVOID AT ALL COSTS – SCAMMERS WHO MISSELL THEN DELAY REFUNDS
If I could give zero stars, I would.
I booked flights through Airwaay, and everything seemed fine until Edward called to inform me that our return flights to the UK had been “missold”. According to him, our original tickets were no longer valid unless we paid an extra fee for an upgrade. This was never disclosed at the time of booking.
Due to this shady upsell tactic, we had no choice but to cancel. That’s when the real nightmare began.
We were told by Edward on May 19th that the full refund had been processed and it would take 3–4 weeks. When that timeframe passed, I started emailing. I was then passed around by their Customer Services team, including Sarah Ingram who provided conflicting updates and excuses.
First, they said the refund was already completed, then backtracked and said it was still “processing” due to “internal verification.”
I had to chase them for weeks, email after email, and finally threaten escalation to the Financial Ombudsman before anything was resolved. Even then, they only acted after I demanded proof, a formal letter, and compensation for the inconvenience.
This company appears to be deliberately stalling refunds, and their shady business practices—upselling due to their own error and delaying repayment for months—feel borderline fraudulent.
To anyone considering using Airwaay:
Do not trust this company.
They will take your money, mislead you, and leave you fighting for a refund.
21 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
We sincerely apologize for the distress and inconvenience caused by your recent experience with Airwaay. We regret any miscommunication or delays regarding your refund and understand how frustrating this situation must be. Please know that we take your feedback seriously and are committed to resolving your concerns promptly. After investigating your case, we found that your refund has already been credited to your account. We are dedicated to ensuring your satisfaction and encourage you to contact our customer service team directly for any further issues, and we will do our best to assist you. Thank you for your valuable time.
Best regards,
The Airwaay Team
The person that help me was very supportive and her name was Jessica …
The person that help me was very helpful and her name was Jessica, a derived pers9n said was to call back today and they would help me book in as I have a leaning disability. Jessica was very supportive.
22 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for sharing your experience. We are delighted to hear that Jessica provided you with supportive and helpful assistance, especially considering your learning disability. We truly appreciate your feedback and will pass your kind words to her. Our goal is to ensure all our passengers feel supported and cared for. We look forward to assisting you again and making your travel experience as smooth as possible.
Best regards,
The Airwaay Team
Thank you Floyd for a high standard…
Thank you Floyd for a high standard level customer service. You were very helpful in the booking of my flights involving different companies.
1 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your kind words and appreciation. We are delighted to hear that Floyd provided you with a high standard of customer service and was helpful in arranging your flights across different companies. We will be sure to pass along your gratitude to him. Your satisfaction is our priority, and we look forward to assisting you with any future travel needs. Safe travels!
Best regards,
The Airwaay Team
These guys are Scammers. Do not use
If I could give zero stars, I would. Please steer clear of this company and its deceptive practices—choose a more reputable provider instead. We initially purchased our tickets through their online portal, only to receive a call the next morning claiming the flights hadn’t been ticketed and that we needed to pay an additional fee to secure them. Regrettably, we agreed—without checking reviews first.
Despite paying, we didn’t receive any tickets for over three months. Then, just a week before our scheduled departure, they demanded even more money to book different flights, saying the originals were no longer available. We refused, and they promised a refund. We’ve since discovered they never actually ticketed the flights to begin with and never issued the refund.
This experience was frustrating and costly—avoid this company at all costs.
21 april 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Customer,
We are unable to locate a reservation in your name. In order to facilitate a thorough investigation. Please email us at customerservices@airwaay.co.uk and could you please provide us with the following additional information:
Your full name
Your contact details (email address and phone number)
Your travel dates
Any reference numbers or confirmation codes provided by our travel advisor
Any other relevant information that may assist us in tracing your reservation
With this additional information, we will make every effort to locate your reservation and provide a prompt resolution to the matter at hand.
Regards,
The Airwaay Team
Leo was great
Leo was great, so helpful, communicative and reassuring!
19 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for sharing your positive experience. We're thrilled to hear that Leo was great—helpful, communicative, and reassuring. Your kind words mean a lot to us, and we will be sure to pass your feedback to Leo. We look forward to serving you again and ensuring your future travels are just as smooth.
Best regards,
The Airwaay Team
Shaun Parker did a great job
Shaun Parker did a great job and was very punctual and professional.
18 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your kind words about Shaun Parker. We are thrilled to hear that he provided punctual and professional service and that you had a positive experience with Airwaay. Your feedback motivates us to continue delivering excellent service, and we appreciate your trust in us. We look forward to assisting you with your future travel needs!
Best regards,
The Airwaay Team
My booking with Jessica
Assisted me all the way with my booking. Very efficient and friendly. Had given me loads of options to cater my needs with my trip and this trip hassle free. Thanks Jessica.
18 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your wonderful feedback! We are delighted to hear that Jessica provided you with efficient and friendly service, making your booking experience seamless and tailored to your needs. Your satisfaction is our top priority, and we truly appreciate your trust in Airwaay. We look forward to assisting you with your future travel plans!
Best regards,
The Airwaay Team
Jessica is helpful and efficient.
I am very happy to secure my flights to the Philippines. Jessica is helpful and efficient and thank you for this. She is an asset to the company
18 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your kind words and for choosing Airwaay. We are delighted to hear that Jessica provided you with helpful and efficient service—she truly is an asset to our team. Your satisfaction means a lot to us, and we look forward to assisting you with any future travel needs. Safe travels to the Philippines!
Best regards,
The Airwaay Team
From stress to peace
Booking my flight to Saudi Arabia was something I was initially a bit nervous about as I had a few problems with seat unavailability but with a quick phone call I have been given additional days to be away thanks to Shaun Parker, the entire process turned out to be incredibly smooth and stress-free. Will definitely be back again for tickets with this company.
16 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for choosing Airwaay and for sharing your wonderful feedback! We're thrilled to hear Shaun Parker provided you with exceptional service and that your booking experience was smooth and stress-free. Your satisfaction is our top priority, and we look forward to assisting you with your future travel needs. Safe travels and see you again soon!
Best regards,
The Airwaay Team
It was a great experience
It was a great experience, when I made an inquiry about my flight from London Heathrow to Manila Philippines. I am glad to know that Jessica Amber is a Filipino who's can give me an advise, of which Airline that suitable for me to travel. Jessica has advised me to take Quatar Airline because it is 40 kilos and 7 kilos hand carry luggage, which other Airline only 23 kilos is allowed.
I recommended the travel expert limited to all my friends and relatives here in the UK.
16 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your wonderful experience with Airwaay! We're delighted to hear Jessica Amber was able to assist you effectively and provide personalized advice that made your flight planning easier. Your recommendation means a lot to us, and we truly appreciate your trust in our travel experts. We look forward to helping you and your friends and relatives with future travel needs. Safe travels!
Best regards,
The Airwaay Team
Experience was ok
Experience was ok.
I was frustrated that I had to pay additional for the return ticket.
It worked out more expensive than other available options.
16 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your feedback. We apologize for any frustration caused by the additional charges for your return ticket. We strive to offer transparent and competitive pricing, and we regret that our quote did not meet your expectations. Your comments are valuable, and we will review our processes to improve our service. We appreciate your understanding and hope to assist you better in the future.
Best regards,
The Airwaay Team
Sarah is FANTASTIC!
Sarah is FANTASTIC!
She kept me informed every step of the way, and when changes to our flights had to be made, she went above and beyond to reassure me that I was in good hands. Despite the inconvenience caused by the airline canceling our flight, Sarah managed everything smoothly — even securing an upgrade for our tickets! Truly amazing service. Thank you so much, Sarah!
16 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your glowing feedback! We are thrilled to hear that Sarah provided such exceptional service and kept you well-informed throughout your travel experience. Her dedication to going above and beyond, especially during the airline cancellations, truly embodies our commitment to customer satisfaction. We will be sure to recognize her for her outstanding efforts, and we appreciate your kind words. Wishing you safe and pleasant travels ahead!
Best regards,
The Airwaay Team
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind feedback about Jessica. We are pleased to hear that she was helpful and friendly, as we strive to provide warm and attentive service to all our customers. Your appreciation means a lot to us, and we will be sure to share your comments with Jessica. We look forward to assisting you again in the future!
Best regards,
The Airwaay Team
It’s NOT a scam, Shaun Park was excellent!
Shaun Parker was very patient and understanding and got me a great booking where I did recieve the E-ticket when he said I would. I’m ngl after booking I saw the huge about of reviews saying this company was a scam and with that I contacted my bank immediately however that nearly cost me my ticket. I cancelled that fraud request, received my tickets and I would have given 5 stars if wasn’t for that. Shaun did an excellent job from start to finish. I’m happy with the service I was provided and can’t wait to be out of here 😁
10 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your positive experience with Shaun and for your honest feedback. We’re glad Shaun was patient, understanding, and able to secure your booking successfully, and we appreciate your trust in our service despite initial concerns from online reviews. Your kind words about Shaun’s efforts mean a lot to us, and we’re pleased you’re satisfied with the support provided. We look forward to helping you on your upcoming journey and appreciate your patience and understanding throughout the process.
Best regards,
The Airwaay Team
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