DO NOT GIVE THIS COMPANY A PENNY. SCAMMERS HAVE TAKEN AWAY MY DREAM HOLIDAY. £2500 FOR FLIGHTS TO AUSTRALIA. STILL NO REFUND FROM DECEMBER. I CANNOT UNDERSTAND HOW THEY ARE STILL TRADING
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Lees wat reviewers zeggen
We have used Airwaay from past 3 years and really trust Lia with our family trip. We love the resort recomended by them, and the flight service was also good because they upgraded us in more comfortab... Toon meer
Bedrijf heeft geantwoord
I booked a flight with airway to London to LA. After some confusion I got quite upset with airway.com who resolved my issues and got me on an appropriate flight with luggage. Edward and Nick worked to... Toon meer
Bedrijf heeft geantwoord
Sarah is FANTASTIC! She kept me informed every step of the way, and when changes to our flights had to be made, she went above and beyond to reassure me that I was in good hands. Despite the inconven... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Airwaay, we are a UK-based travel company that specializes in creating unforgettable travel experiences for our customers. Our team of experts is passionate about exploring the world and discovering new horizons, and we are dedicated to sharing that passion with our clients.
Contactgegevens
15 Pervical Gardens Romford, RM6 5RJ., London, Verenigd Koninkrijk
- 02034750607
- info@airwaay.co.uk
- airwaay.co.uk
3,3
Gemiddeld
2K reviews
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DO NOT USE THIS COMPANY AT ANY COST
My biggest mistake was not to check this disgusting company out before booking my ticket but I needed to travel in a hurry. Like all the other unfortunate people who have been scammed by this rip off company, I was also told after I had paid for my ticket that the seat at that price was no longer available and it would cost nearly an extra £300. I was being pressured into paying the extra but this put me off so I decided to cancel the ticket and look elsewhere. I was sent an email confirming I would receive a full refund but it would take 21 days. That time has now long passed and despite phone calls and emails full of empty assurances and false apologies I am still waiting for my refund. Apparently the delay is with their ‘payment provider and supplier.’ The money was paid directly to Airwaays, not a 3rd party.
I shall be contacting my bank to raise a dispute and ATOL about an unacceptable service provider .
I agree with all in a similar situation that the positive reviews are all false as it is so hard to believe that a company could be so wonderful one day yet such complete scammers the next.
24 juni 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Passenger,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are taken very seriously, and we would like to investigate this matter further to address your issues appropriately.
Please contact our dedicated customer service team at info@airwaay.co.uk, providing your booking details so we can look into your case directly. Our goal is to resolve this situation and ensure our customers receive the service they deserve.
We appreciate your feedback and are committed to improving our services. Thank you for bringing this to our attention.
Sincerely,
The Airwaay Customer Service Team
Scam airwaay.co.uk
I wish i can give Zero stars to them
Hi searched for ticket on cheapflights for BHX-KTM for 31/5 and return in 15/6
The cheapest quote i got was from airwaay.co.uk and i paid and made booking.
I didnt got my ticket and in few days time but got a call from someone named Leo Williams of airwaay.co.uk saying that i have to add money to get ticket, very suprising. They said price gone up. I asked for refund which they told will come in 5 weeks.
I checked in other websites but the price was same and i booked
That refund never came and hasnt came yet. I have called airwaay.co.uk and they always make diferent stories but never return my money.
I feel that airwaay.co.uk is a scam travel agent.
I am surprised that flight search portals keeps them and shows their quote in search and customers like me are troubled.
Please help me in getting my refund
27 april 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Passenger,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are taken very seriously, and we would like to investigate this matter further to address your issues appropriately.
Please contact our dedicated customer service team at info@airwaay.co.uk, providing your booking details so we can look into your case directly. Our goal is to resolve this situation and ensure our customers receive the service they deserve.
We appreciate your feedback and are committed to improving our services. Thank you for bringing this to our attention.
Sincerely,
The Airwaay Customer Service Team
Great customer service and good ticket…
Great customer service and good ticket prices. Jessica took her time to search and search for best flight deals for me and gave me a window to pay in 3 instalments. Thank you Jessica, I really appreciate. This is my second time using this company for long distance flight. Will surely repeat with you guys.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your wonderful feedback! We're thrilled to hear that Jessica provided you with attentive service and found the best flight deals, along with flexible payment options. Your continued trust means a lot to us, and we look forward to assisting you again for your future travels.
Best regards,
The Airwaay Team
Jessica was extremely helpful and …
Jessica was extremely helpful and pleasant. She assisted us through the process and was very patient. If only all custmer service teams had such excellent staff.
3 augustus 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words! We're delighted to hear that Jessica provided you with helpful and patient service, and we truly appreciate your recognition of her efforts. Providing exceptional customer support is our priority, and we'll continue to strive for excellence. We look forward to assisting you again in the future!
Best regards,
The Airwaay Team
Airwaay are nothing short of thieves.
Airwaay are nothing short of thieves.
Book and Pay for your flights, then you don’t revive your E ticket. After numerous phone calls call, ignored emails. You get through to someone in a call centre who can just about string a sentence together.
Informing you that the return part of your trip has not been booked. No fault of mine. Then they charged me £127 per person.
Return journey exactly the same flight number. I am in the process of reporting this Company to the relevant authorities.
Just look at the reviews, the money they have swindled off people.
DO NOT USE THIS COMPANY
4 augustus 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Passenger,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Your concerns are taken very seriously, and we would like to investigate this matter further to address your issues appropriately.
Please contact our dedicated customer service team at info@airwaay.co.uk, providing your booking details so we can look into your case directly. Our goal is to resolve this situation and ensure our customers receive the service they deserve.
We appreciate your feedback and are committed to improving our services. Thank you for bringing this to our attention.
Sincerely,
The Airwaay Customer Service Team
Working with Donna was a delight
Working with Donna was a delight, she listened well and found a great solution when plans got disrupted.
30 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your wonderful feedback. We’re delighted to hear that Donna’s attentive approach and problem-solving skills made a positive impact. At Airwaay, we strive to provide seamless support and look forward to working with you on future projects.
Best regards,
The Airwaay Team
Very good experience with jessica
Very good experience with jessica
Good prices and good service
21 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for sharing your positive experience! We're glad Jessica was able to provide you with good prices and excellent service. Your satisfaction is our top priority, and we look forward to assisting you again for your future travel needs.
Best regards,
The Airwaay Team
Shaun was very helpful
Shaun was very helpful, very professional kept us informed and helped us find a great deal on flights. We will Definitely be using his service again.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind feedback! We're thrilled to hear Shaun provided you with helpful, professional service and helped you find a great deal on flights. We look forward to assisting you again and appreciate your continued trust in our services.
Best regards,
The Airwaay Team
Jesica was so helpful
Jesica was so helpful, very professional , will use them again nextime
1 augustus 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your positive feedback! We're glad Jesica provided you with helpful and professional service, and we look forward to assisting you again in the future. Your satisfaction is our priority!
Best regards,
The Airwaay Team
Excellent service from Floyd Pearson.
Excellent service from Floyd Pearson.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your kind feedback! We are thrilled to hear that Floyd Pearson provided you with excellent service. Your appreciation means a lot to us, and we will be sure to pass your praise to Floyd. We look forward to assisting you again in the future. Safe travels!
Best regards,
The Airwaay Team
Amazing service
A very big thank you to Jessica for giving great service and help in arranging my mum's travel details, couldn't have asked for a better agent
31 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you so much for your heartfelt review. We are delighted to hear that Jessica provided you with exceptional service and that your mum's travel arrangements were handled seamlessly. Your kind words motivate us to continue delivering the best possible experience. We look forward to serving you and your family again in the future. Safe travels!
Best regards,
The Airwaay Team
Mr Edward Jones was efficient and…
Mr Edward Jones was efficient and helpful with dealing with my flight booking to Nepal. He also managed to sort out our luggage allowance. I will highly recommend him for any travel booking.
31 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for taking the time to share your positive experience with Mr. Edward Jones. We are thrilled to hear he provided you with efficient and helpful service, and we truly appreciate your kind recommendation. Your satisfaction is our top priority, and we look forward to assisting you with any future travel plans. Safe travels to Nepal!
Best regards,
The Airwaay Team
Pls pls pls don’t book anything with…
Pls pls pls don’t book anything with them. Thieves. Not in earth this company should be survive.
I try to write to website who promote too. And complain to ATOL. And finally my bank had interfered and got my refund after 3+ months. Absolutely pathetic. Not sure how they survived. Pls pls pls don’t book anything with them.
Reply to their reply:
I appreciate receiving a reply within 24 hours of this review—especially after many of my previous emails had gone unanswered for a considerable period. Unfortunately, several of my messages were completely ignored.
Between December , 2024, and February, 2025, I sent over 20 emails regarding the refund process. Despite assurances that the refund would be processed within 7–10 days, there was a lack of response to many of those communications.
Yes, it ultimately took just over two months—not three—to receive my refund, but it required persistent follow-up and numerous email exchanges.
If you’re comfortable waiting more than two months to be reimbursed for an airline ticket that was never issued—while potentially needing to repurchase the same ticket through another source to salvage your travel plans—and are prepared to send repeated follow-ups just to recover your hard-earned money, or postpone your travel plans for 2 months until you get your money back, then booking with this company may still be a viable option for you.
For transparency, I had also initiated a dispute resolution with my bank, which I later closed after finally receiving the refund from the company
30 december 2024
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for your feedback. We confirm that your refund was successfully processed on February 4, 2025, and credited to your NatWest Bank account, with no dispute or chargeback reported from your bank. The refund was completed within two months of your request, and we appreciate your understanding regarding the timeline. We kindly ask you to consider updating your review to reflect this information, as it may help other customers. If you need further assistance, please contact us at customerservices@airwaay.co.uk. We are happy to assist you.
Best regards,
The Airwaay Team
My expectations were truly exceeded…
My expectations were truly exceeded when Mr. Floyd Pearson dealt with my initial contact and when an issue arose with my booking. He certainly dealt with the matter as my travel agent and promptly contacted me. I am very happy with the service that I received. Thank you very much, Mr Floyd Pearson
30 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words and for sharing your positive experience with Mr. Floyd Pearson. We are delighted to hear that he exceeded your expectations and handled your booking issue promptly and professionally. Your satisfaction is our priority, and we truly appreciate your appreciation of his efforts. We look forward to assisting you with future travel needs.
Best regards,
The Airwaay Team
Airwaays conniving thieves
These Airwaays people will give you a ticket nicely but when you cancel in time, they strip you of your money. I got two tickets to Africa in January worth £1100.66 from them but when i canceled the trip in time, they told me they cannot refund me the money but can only refund me £248 only. Can you imagine the loss i had to incur. To top it all they make you sign for it so you can never dispute it and till now its been 3 months, i have not yet received the refund, all i get are excuses and delays. Please im begging you if you want wats best for you choose somewhere else to get your flight ticket for you otherwise you will be sorry for yourself. Airwaays are conniving thieves. You will wait and wait and wait. They are not good. Handled Ralph the customer service officer.
29 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Passenger,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience and frustration caused by your recent experience. We understand your disappointment, and we are genuinely sorry that you feel let down. We would like to take this opportunity to clarify a few important points regarding your booking and refund request. At the time of purchase, you selected tickets that were non-refundable and non-changeable, as clearly stated in the fare rules. These terms are set by the airline’s suppliers and were disclosed to you prior to payment. Unfortunately, such fares do not permit cancellations with a full refund — this is a policy determined by the airline, not Airwaays, who issued your ticket. Additionally, according to our records, the refund has already been credited to you via the same payment method. Once again, thank you for your understanding. If you require any further assistance, please contact us at customerservices@airwaay.co.uk. Our team will be more than happy to assist you.
Best regards,
The Airwaay Team
Customer service good
29 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your positive feedback about our customer service. We are glad to hear you had a good experience, and we appreciate your support. If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Airwaay Team
thank you for accomodating my concern…
thank you for accomodating my concern and its very helpful for me jessica is so soft voice and brilliant on doing the booking she help me to book another ticket and availability. Its great that you have a employment like her.
29 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind words and for highlighting Jessica's excellent service. We are delighted to hear that she was able to assist you effectively and that her helpful and professional approach made a positive impact on your experience. We truly value dedicated employees like her and appreciate your feedback. We look forward to serving you again in the future.
Best regards,
The Airwaay Team
The travel advisor is great
The travel advisor is great, approachable and reply in timely
29 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your kind feedback about Jessica. We are pleased to hear that she was approachable and responded promptly to your inquiries. Your satisfaction is our priority, and we will continue to strive for excellent service. We look forward to assisting you again in the future.
Best regards,
The Airwaay Team
Ms Jessica
Ms. Jessica was very helpful, accomodating and hospitable. Everything was smooth.
28 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your wonderful feedback about Ms. Jessica. We are delighted to hear that she was helpful, accommodating, and hospitable, ensuring a smooth experience for you. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again soon.
Best regards,
The Airwaay Team
Ticket booking
The customer service that Dave Smith provided was outstanding. He clearly articulated what I needed to do to ensure that my flights were booked correctly and walked me through each and every step. Once booked, Dave called to confirm all the details. He’s a credit to the company.
25 juli 2025
Review zonder uitnodiging
Antwoord van Airwaay
Dear Valued Customer,
Thank you for your fantastic feedback about Dave Smith. We are thrilled to hear that his outstanding service, clear communication, and personal follow-up made your ticket booking experience seamless and reassuring. We truly appreciate your kind words and will share your praise with him. Looking forward to assisting you again in the future.
Best regards,
The Airwaay Team
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