Airwaay Reviews 

YOU HAVE BEEN WARNED! Do not trust this company with your money!
I booked business class tickets, I didnt received booking confirmation after payment and when I chased them up (for 2 weeks solid) they refused to give me any answers or proof, just that their system is booking my flight and reassured me my booking is made and the price will not go up. I then found out after 3 weeks that they never booked my flights and they held my money illegally without giving me any information that my flights had not been booked and they would issue refund. It’s 6 weeks ago now and I still haven’t received my refund! Even after them giving their word it would arrive on certain dates twice now!

DO NOT UNDER ANY CIRCUMSTANCES BOOK WITH AIRWAAY! This company is NOT legitimate. We got hooked by what seemed like too good to be true prices for flights to Japan, after paying, the company are gaslighting us by telling us to call back the following day to speak to Floyd, the only agent who can access our booking. Every day we called and were told Floyd was on leave despite being told to call and speak to them! They have robbed us of our money and they will not issue a refund even though we have escalated the issue. The reason for not being able to refund us is because "Floyd" is not around. I mean, who the hell is Floyd and why are they never at work? Is it because Floyd does not exist?

Learn from us and please DO NOT BUY from these fraudsters. Now comes the pain of reporting and this cowboy outfit to trading standards and Flight Finders, who suggested this company via their comparison website.

We should have known better!

22.10.2025: Update. So there is a Floyd and as expected when we spoke were told that we had to pay an extra £500 for our flights and the money they took from us is with the airline and cannot refund it for another 5-6 weeks. This is utter nonsense so we have raised this with our bank, contacted Action Fraud and now fighting for our money back.

Reply to Airwaay 28.10.25 - we have already attempted to make a complaint and all we were told to do was wait for up to 6 weeks for a refund as apparently the money was sent to the airline however we have no tickets! No proof either that the money we paid was ever with the airline. It's all lies and a distraction tactic. There is no shame in robbing people from their hard earned money. Action Fraud are investigating this outfit.
20.11.2025: Update
After chasing for our refund here is these charlatans fraudsters response today:
"Thank you for your email.
We attempted to process the refund twice to your card ending XXXX, however due to a technical issue with the payment system we use, the refund could not be completed successfully. We completely understand the delay this has caused and sincerely apologize for the inconvenience.
We will be attempting to process the refund again tomorrow and will update you as soon as it has gone through.
Please rest assured that the refund request remains fully valid on our end, and the delay is solely due to a technical issue with the payment gateway.
The quickest way to have the amount returned would be to raise a dispute directly with your bank for the original transaction. Once they initiate the dispute, the refund process is usually much faster, and they will coordinate the reversal with our payment provider."
28/11/2025 - Update. After many heated conversations, threats of legal action against the owners of the company, we were refunded our money on the 1st Dec, 7 seven weeks after we stupidly booked with these fraudsters. It should never have been that hard to have our money back. All of the staff that picked up the calls spun lie after lie and are complicit in this scam inc.Jessica and Floyd. My husband is a solicitor and luckily he knew how to fight this battle, some may not and give up relying on their bank to compensate the loss. It's utterly disgusting how these fraudsters operate and steal from innocent victims.

If you value your money and your time, I would not use this agent. It appears that they deliberately offer lower prices than the other travel agents in order to entice you. As soon as you book, they take your money but do not issue you with a ticket, instead they call you and try to upsell you with a more expensive ticket. They usually find an excuse like the ticket you booked is no longer available. It’s happened to me twice but the second time I was aware of their antics and asked them to cancel the ticket and give me a full refund.
They said I needed to wait some 3-4 weeks for the refund and that they were waiting for the airline to refund them, which I don’t believe to be true as according to them they hadn’t purchase a ticket from the airline.
After the 4 weeks had passed, I didn’t receive the refund and so I rang them to asked for it. They told me to wait another 5-7 business days which I know was just a delaying tactic. If they get to keep customer’s money, they can invest it for say 2 months and make a profit. That’s the only thing that makes sense.
I eventually contacted my credit card company and ask them to do a chargeback, which they did. So, if you’re having the same experience, I would suggest this route.

STAY AWAY FROM THIS AGENT! They are SCAMMERS!!
I never got my e-ticket.I booked 3 months ahead of travel, they took my money straight away. No tickets were issued. They emailed and rang me 1 day before my flight is scheduled to tell me airline - Qatar didn't honor the ticket price, hence it is now cancelled. They blamed me for not checking my e-ticket on time.

They are saying my funds will take 5 weeks to be refunded as they are waiting for Airlines to give them the money back. Looking at other reviews, it seems they never paid the money to Airline. I will probably never get my money back. They seem to be betting on innocent travelers looking for affordable price.

Please, someone take some legal action against these scammers. They should not be allowed to trade.

Stay Away!!

"""" This travel agent is not ABTA Protected """, even though the website says they are - If the ABTA member did not financially protect your travel arrangements, you won’t be able to submit a claim to ABTA. It will take 4-5 weeks to get back your refund, if they can't honour your tickets you have booked !!!!!

I strongly advise not using this travel agency. My experience has been extremely disappointing and frustrating. After booking a ticket through them, I waited five long days only to be told that their “wholesaler” had issues with pricing. Now, they claim it will take up to one month to process my refund.

This kind of delay is completely unacceptable. It feels like they are taking advantage of customers—especially those who are simply trying to find affordable flight options. Their business practices seem highly questionable and border on being a scam.

It’s deeply concerning that companies like this are allowed to operate while deceiving innocent travelers. I urge the travel agency to seriously investigate their partners and internal operations to ensure no more customers are misled.

Please, do yourself a favor and STAY FAR AWAY from these fraudulent operators. They do not deserve your trust or your money.

I paid for a flight on 27/07/25 and was immediately told the flight wasn’t available anymore and i needed to agree to a more expensive alternative.
After refusing the up-sale and asking for a refund i have had to send over 15 emails and begin court proceedings and have not received my refund as of 01/10/25.
Do not deal with this Company, their business model is based on near fraudulent levels of upselling, lying about non availability of flights then possibly keeping customers funds if they aren’t prepared for a long fight .
My only hope is that this review will stop a few people from loosing their hard earned money.

I’m very pleased with the support Jessica provided in helping me secure the right itinerary for my long-haul flight. She was incredibly helpful and accommodating, even with the specific timing requirements we had. For example, she patiently walked me through multiple flight options, adjusted for layover preferences, and even found a route that minimized overnight travel — all while keeping our budget in mind. Her attention to detail and willingness to go the extra mile made the process smooth and stress-free.

Never got my tickets. Booked 3 months ahead of travel, they took my money straight away. No tickets were issued. I spoke to airline and was told that they were never paid for the tickets , so my booking was removed from the airline system. This was one week before I was going to fly. Airwaay then blamed the airline for cancelling my tickets!! Then they said my flight no longer existed!! Total lies. They promised me new tickets but now at increased costs. Once again , nothing came through , after multiple calls to the company where no supervisor was ever free to chat to me, I then get an email saying they will refund me and they just walked away from this situation. I had to find tickets elsewhere. The refund never came through as they promised, and I had to claim back from my credit card company. Stay well away from this company.

DO NOT BOOK WITH AIRWAAY !! Shocking experience with Airwaay. We paid £5,990 for tickets, only to be told 10 weeks later that our tickets were never even booked. After that, we were promised a refund — but nothing has come through. They’ve taken our money, wasted our time, and left us completely stranded.

The lack of honesty and professionalism is appalling. A company handling people’s hard-earned money should not operate like this. Avoid Airwaay at all costs unless you want to risk losing thousands of pounds and being left with nothing

This AIRWAAY COMPANY HAS NOT REFUNDEDMY MONEY FROM LAST 2 months from 15 July 2025 to now 18 September 2025 and only promised me dates 10-15 days then again 10-15 then5-7 days and the 48 hours and the last one was 17 September 2025 mentioned in the last email today 17-09-2025 I will receive but 17 September has passed and AIRWAAY HAS not yet refunded my money
So please brother sisters and friends be careful before booking tickets or travel my name is omar and I am UK CITIZEN

AIRWAAY (Trading as TravelCrew)

Misrepresentation of Services Advertised On-line Booking
Traumatic experience spanning from 2 Mar – 31 July 2025
Missed opportunity to fly Business Class due to their Fraudulent & Dishonest Behaviour.
Series of Events – short version
• Online Booking (Airwaay) via Cheapflights search Engine
• Booking Status - email received regarding online booking ‘currently under review’ by Agent. No E-Ticket received at this point which is unusual I thought
• Phone Call - Following day received missed call from Airwaay regarding flights booked
• Contacted Airwaay (after several attempts) Ralph confirmed no issue with my booking, no additional fee (probably one of the fortunate ones) He sent invoice. Will receive E-ticket one month prior to departure date
• Invoice received with flight details, cost and flight reference number etc to access flight on-line. This is where the fun begins
• Missing Flights – A month into my flight It just so happened I checked on-line to see if my E-ticket had been uploaded only to find my flights missing on the BA website. Booking was live on BA website up until 30 June 2025 by 1 July flights no longer accessible/existed.
• Contacted Airline told me to go back to Booking Agent as information doesn’t coincide with details on their system.
• Contacted Ralph (his response) The booking will be taken back into our control 30 days prior to keep a track of the reservation for any schedule changes etc no need for concern. Will contact the supplier (turnaround 24 hrs) by 9.30 am 15 July 2025 where I will share the links etc so that I can have access to my flights. There is no need for concern. Reiterated my concerns – NEVER HAPPENED
• Inferior Alternative Flights offered – refused as not acceptable compensation and given my experience I couldn’t be assured that I would receive the tickets for the alterative flight offered.
• My Alternative Flights Booked – luckily the flights I required were still available for my holiday. I booked direct with BA Airlines got tickets immediately.
• Request for Refund – tried to charge me £180.00 for their error. Quoted their Terms & Conditions back to Ralph. All of a sudden, I can now have a full refund without penalties (it would take 8 weeks to process). Progress on refund never happened on their part. No contact since 31 Jul 2025 from Ralph despite my follow up emails.
• Contacted Credit Card Company – raised a dispute, they credited my account they are actively retrieving money back from AIRWAAY. I could only make the claim after I hadn’t received my E-Ticket for my flights. Once I presented my evidence the turnaround was very quick.
Cheapest IS NOT always best - All negative comments made via other customers experiences are ABSOLUTELY correct. One thing is for sure I will never go for the cheapest option online ever again, I will book direct with the Airline.
Reported this matter as fraud to the required authorities.

Update 1 November 2025.
My response to Airwaay's response to me is as follows. If Customer Service is the forefront of your company's ethos then this wouldn't have happened to me and countless others time and time again in the first place. A fool is someone who does the same thing over and over trying to get a different outcome. Sooner or later what Airwaay is doing will catch up with them.There is a special place waiting for you!!!

I booked two tickets for Japan, but I had to cancel them for medical reasons.
Five months on, and after many phone calls, they always come up with excuses and reasons.
They even emailed me to say your refund will be in your bank account within 72 hours,
but a week later, no refund.
Apologies is not acceptable

DISGUSTING SCAM travel agent, I wish I read the reviews before I paid, I dealt with JESSICA AMBER, she's not all she seems, paid the price advertised on Skyscanner and directed to Airwaay, JESSICA called me 15 mins later and said the price was not live and I need to paid another £150,I paid and my flight was cancelled with the airline and I called the airline and they said Airwaay didnt pay them, Sarah at Airwaay rebooked me and I thought everything is finally done, Jessica calls me 3 weeks before the flight and tells me airline has cancelled and I need to pay another £110,I've ready paid £788 for a flight to Manila, I said no more as I want a refund, I've been flying for 25 years and NEVER have I had an issue. NEVER again with this SCAM company
RALPH WOOD aswel scammed me all the way,don't trust any of them
SARAH INGRAM is supposed to be the manager, had zero contact from her about my refund or complaint, she probably doesn't exist

Scam company ! They are fraudsters DO not book with them at all!

Do not book with Travelcrew. The advertised package that I bought the vouchers for are a bait to lure you in. You will be told the accomodation is no longer available after you have redeemed the vouchers. It'll get worse as you'll find out the flight times are too late to arrive at your destination and very early departure.

They tried to convince me to pay £300 PP to change flight time which I refused. Then they offered a different destination which still cost me £200 more

To make matters worse, I found the whole deal, same flight and accomodation £450 cheaper on Love holiday website

Please to save your self the stress, go and book directly on other websites
These lots are scammers.

*UPDATE*

"DO NOT" I REPEAT DO NOT BOOK WITH TRAVELCREW OR WOWCHER! THEY RUINED MY SUMMER HOLIDAY WHICH WAS SUPPOSED TO BE A BIRTHDAY CELEBRATION FOR MY TEENAGE DAUGHTER. I GOT TO THE HOTEL I WAS OFFERED BY TRAVELCREW INSTEAD OF THE LOVELY ADVERTISED HOTEL, IT TURNED OUT IT WAS A TOTAL DUMP. WE COULDN'T EVEN UNPACK, SPENT THE NIGHT LOOKING FOR ANOTHER HOTEL TO BOOK. WE ARE CHECKING OUT THIS MORNING AFTER FORKING OUT ANOTHER £1K FOR A DESENT HOTEL. IN TOTAL THIS HOLIDAY HAS COST ME 2.5K FOR A WEEK IN SALOU DUE TO THE GREEDINESS OF TRAVELCREW AND THEIR INHUMANE AND UNETHICAL PRACTICES

april i booked and paid for a flight for sept , was told flight details will be sent 15 days before flight, i was waiting nothing sent , started phoning them just to be told donna will phone me , managed to get hold of donna after a few days just to be told my flight has been cancelled so i asked for a refund apparently it takes 5 weeks but they have to send an email so i can put a claim in , still no email so it looks like a ccj will be issued , you can get better deals and better customer service avoid these people vile

Please, Please, Please do not book through these. This company are con artists, they don't book your flight then demand extra to move flights and add an baggage. We had to fight over a week to get our flights sorted. They talk over you constantly whilst you are trying to get things sorted. The person dealing with your account is never in!!! I wouldn't award any stars if I could.

Ref:AWB58570
Airwaay seemingly also have people writing fake reviews. There is no Jessica on the other end of the line. This is a company with one director based in India & the other the UK. The scam is advertising lower than market prices to get customer money & then sending an email confirmation of the booking to gain confidence.

I booked to attend a funeral overseas. It's already stressful enough losing a loved one & death or illness cannot be scheduled. I got an email confirmation of the booking ONLY. I waited for the actual ticket to come through but it did not. I called the next day & was promised a call back. I repeated this half a dozen times. 'Leo' called back today stating that the flight cost did not include 'taxes' & with 'taxes' it would be an additional £500 or thereabouts. I refused. Prior to this yesterday, I was told it would be additional if I wanted checked baggage. How can you trust an Agent that is trying to give you the run around & clearly advertising 'fake' prices to get your money. Once they have your money they try to get more & if you request a refund they tell you it takes 4 weeks in the hope you give up. They tell you they dont have the money but the company who finds the flight does. What a load of BS! That is the red flag. Their business is scamming NOT travel!

Time to clean up this nonsense. I'm absolutely sick of scammers. They dont care what your circumstance is, so long as they fill their pockets! This lot have the talk ready because they have done it before SEVERAL TIMES, judging from the reviews.
I have now also reported to Action Fraud & I would advise everyone to complain so their ATOL license is revoked! SICK OF SCAMMERS!! These are the details under their email to look legitimate...

Airwaay is a trading name of Travexpert Limited, registered in England no. 10828609.

Holiday that includes air travel, which you arrange on Airwaay are ATOL protected by the Civil Aviation Authority under ATOL number 11324.
THEY ARE SCAMMERS! AVOID!!

They also operate under the TRAVEXPERT name reg: 10828609. I am also complaining to Companies house. just google their name & the company reference is 10828609. COMPLAIN!

If there was a zero I would give, Thieves is the politest word to describe this shower of human beings. All refer to themselves with strong English names even though was yet to come across one that didn't have an accent from the Indian continent. Promise best prices and then tell you the return leg is fully booked and you need to pay another fee mine was £180 I instructed them to give a refund which has taken 4 months only involving my credit card company to retrieve it. Please please please read the reviews before even dealing with this company who have only a few employees - reading the "positive reviews" on here look highly suspicious at best. Life lesson its looks to good to be true it never is !!!

This company is a total SCAM. Do not use them. I used this company to book flights to Australia. As soon as I had booked I got a phone call to tell me that I would be better to switch from my chosen airline (Qatar) to Emirates, at a higher cost. The emails they sent were headed Emirates with a reference number.I did not want to change to Emirates and told them so. At this point they told me that the Qatar flights had sold out. This was a lie. Pretty much everything they said to me was a lie. They promised me my money back. It did not come. Eventually I started a charge back with my bank and have now got my money back. STEER WELL CLEAR