Great communication about when they were coming to deliver my package. Arrived on time. Able to track delivery van’s location on map. Received emails, texts and telephone call to tell me they’d be her... Toon meer
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Lees wat reviewers zeggen
Brilliant communication throughout, whilst given a 2 hour delivery window timescale, the delivery driver (Lewis) sent me a text giving me a one hour timeline and sent follow up texts of how far away h... Toon meer
I have never experienced such a professional delivery before. Kayley contacted me in advance to give me exact time for delivery. Incredibly pleasant, helped me to place very heavy packages upstairs.... Toon meer
Bedrijf heeft geantwoord
Phone to announce they could deliver parcel earlier, which suited me fine. Pleasant friendly young man delivered parcel. No fuse, no bother. Very happy with service. Kept me informed throughout the wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contactgegevens
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, Verenigd Koninkrijk
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4,6
Uitstekend
256K reviews
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Keeping me informed
Keeping me informed about when it would arrive so I'm not hanging around all day.They were really very pleasant.M.Ayton.
11 augustus 2026
Review zonder uitnodiging
Over an hour elapsed after the…
Over an hour elapsed after the telephone call to say arrival in half an hour.Not the most communicative of people.
11 augustus 2026
The delivery men came with the tv took…
The delivery men came with the tv took it out of the box left it on the floor put all cardboatd back into the box and this included plug and handset took me ages to find it all and this is made more difficult because im elderly woman who has chronic arthritis
12 augustus 2026
Good communication
Good communication. Delivered on time by very helpful and pleasant delivery driver. Great service.
11 augustus 2026
First class
First class, on time delivery, would highly recommend this delivery service
11 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Extremely unhelpful office staff
The delivery guys were great but after being promised (numerous times) a delivery date by the seller (Dunelm) the delivery company autonomously changed the date to a later one. Many other plans had been made around the first date and it was very inconvenient to change everything. Despite phoning this company to explain my situation they refused to help. Extremely unhelpful staff.
11 augustus 2026
Review zonder uitnodiging
Antwoord van AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it must have been to have your delivery date changed after making arrangements based on the original date provided, and we're sorry that you felt your concerns were not adequately addressed when you contacted our team.
We're pleased to hear that the delivery crew were helpful. However, we appreciate that the changes to the delivery schedule and the support you received have left you disappointed with the overall experience.
Unfortunately, we have been unable to locate an order from the information provided in your review. To allow us to investigate your concerns further, please contact our Customer Care team at complaints.AITHD@aitworldwide.com with your delivery details.
Efficient delivery
I was informed of a delivery time and that was met.
Staff were polite and helpful.
11 augustus 2026
Excellent communications
Excellent communications, very helpful men who delivered. They were running about an hour late but kept me informed by text and a phone call when they were heading to me.
8 augustus 2026
Ontime, right address, courtesy call before, perfect!
Ontime, right address, courtesy call before, polite and asked where to deliver package in home, perfect service!
10 augustus 2026
Helpfull delivery people all good.
Helpfull delivery people all good.
Happy to say so.
11 augustus 2026
What a top service 5 ⭐
We had two of the most helpful guys they came in introduced themselves and were respectful of our hour knew exactly what their role was and delivered perfectly
Will definitely be using them again
11 augustus 2026
Thank you again for delivery of our…
Thank you again for delivery of our recliner chair all well good service.
11 augustus 2026
Delivery drivers were not very friendly…
Delivery drivers were not very friendly or helpful and, when I asked if the kayak could be taken down to the grass area of my garden - down two sets of three steps - they were clearly not happy to do so. I then asked them just to leave it on the patio - and off they went.
10 augustus 2026
Antwoord van AIT Home Delivery UK Ltd
Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations. We understand your disappointment regarding the level of assistance provided and that the delivery crew did not appear willing to place the item in your preferred location.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your concerns in more detail and work towards a satisfactory resolution.
The crew that delivered the box
The crew that delivered the box, which was big and heavy, were just superb. The communication before and during the delivery process was top notch.
11 augustus 2026
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